PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
Visionworks

Zenni Optical and Visionworks Overview

Total reviews
58
334
Company responses
0
0
Issues resolved
2
1

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 334 reviews. It is 276 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with Visionworks customer service.

Zenni Optical and Visionworks Consumer Ratings

Rank
61 out of 636 in Medical Supplies and Equipment category
62 out of 636 in Medical Supplies and Equipment category
Customer service
94 in category
59 in category
Product or Service Quality
84 in category
64 in category
Price Affordability
44 in category
71 in category

According to consumer ratings and reviews, Zenni Optical ranks 1 points higher in the Medical Supplies and Equipment category than Visionworks. People gave Zenni Optical 1.3 stars for Customer service criterion in Medical Supplies and Equipment category and it is 111 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than Zenni Optical. Regarding Price Affordability criterion, consumers gave Zenni Optical 3 stars and it is 79% greater than other in category. Visionworks however was rated 2.2 stars and it is 65% greater than other in category.

Zenni Optical and Visionworks Rating Details

Customer service
1.3 (30 reviews)
1.7 (143 reviews)
Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Daleysa

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Product or Service Quality
1.7 (29 reviews)
1.9 (117 reviews)
Reviewer's quote

Family has used Zenni for several years, but if I can’t get this resolved, we will never use this company again. This is very frustrating when you desperately need your glasses. They said to send them. I’ve done everything I know to do, and can’t get an answer.

Jackie S

I went to a location in Clifton Park, NY. The doctor doing the exam commented when he looked at my medication list (my meds were not for anything eye-related) that it was sad that I was on "so many medications and so young." I was there for an eye exam, not an unasked for opinion on how many...

Julie S
Price Affordability
3 (26 reviews)
2.2 (115 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

Petro

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G

Zenni Optical and Visionworks Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Variety
  • Terrable
  • Employees nice
Cons
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

Zenni Optical and Visionworks Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

Zenni Optical and Visionworks Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

Zenni Optical and Visionworks Latest Reviews

Recent published reviews

I have my order but my glasses are distance I need reading I have trued to log in but keeps saying invalid password my...

Read all 58 reviews

I was in the Colonnade Way Visionworks in State College, PA today to get a replacement frame for my eyewear. There is...

Read all 334 reviews

Zenni Optical and Visionworks Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (25 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)