PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and Zenni Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical

Visionworks and Zenni Optical Overview

Total reviews
Company responses
Issues resolved

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 276 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with Visionworks customer service.

Visionworks and Zenni Optical Consumer Ratings

63 out of 568 in Medical Supplies and Equipment category
62 out of 568 in Medical Supplies and Equipment category
Customer service
57 in category
95 in category
Product or Service Quality
63 in category
82 in category
Price Affordability
72 in category
46 in category

According to consumer ratings and reviews, Zenni Optical ranks 1 points higher in the Medical Supplies and Equipment category than Visionworks. People gave Visionworks 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 153 points higher than the worst rated brand in this category. At the same time, Zenni Optical was rated 1.3 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than Zenni Optical. Regarding Price Affordability criterion, consumers gave Visionworks 2.2 stars and it is 66% greater than other in category. Zenni Optical however was rated 3 stars and it is 78% greater than other in category.

Visionworks and Zenni Optical Rating Details

Customer service
1.7 (145 reviews)
1.3 (30 reviews)
Reviewer's quote

...Did not receive good customer service at all. I paid way to much money for this treatment..


Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Product or Service Quality
1.9 (118 reviews)
1.7 (29 reviews)
Reviewer's quote

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K

ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with...

Price Affordability
2.2 (116 reviews)
3 (26 reviews)
Reviewer's quote

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...


Visionworks and Zenni Optical Pros and Cons

  • Variety
  • Terrable
  • Employees nice
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality

Visionworks and Zenni Optical Most Positive Reviews

Top rated reviews

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...


I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

Visionworks and Zenni Optical Most Critical Reviews

Lowest rated reviews

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...


First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

Visionworks and Zenni Optical Latest Reviews

Recent published reviews

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

Hola, les hice una compra de lentes de sol ópticos progresivos y los pagué el día 16 de diciembre de 2019. Hoy 3 de...

Read all 60 reviews

Visionworks and Zenni Optical Products and Services

Most reviewed product and services
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)
  • Zenni Optical Eyeglasses (26 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)