PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Viagogo

Vivid Seats and Viagogo Overview

Total reviews
1554
1016
Company responses
0
0
Issues resolved
28
4

Vivid Seats and Viagogo Consumer Ratings

Rank
21 out of 202 in Tickets category
22 out of 202 in Tickets category
Customer service
19 in category
22 in category
Website
17 in category
19 in category
Exchange, Refund and Cancellation Policy
17 in category
14 in category
Price Affordability
25 in category
22 in category

Vivid Seats and Viagogo Rating Details

Customer service
1.2 (879 reviews)
1.2 (407 reviews)
Reviewer's quote

...The email required that I contact customer service within 7 days to request a full refund. I did that immediately, the minute after reading the email. I made the request on their website form on my account page...

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...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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Website
1.7 (812 reviews)
1.6 (389 reviews)
Reviewer's quote

...The event was cancelled due to Covid-19, per the CMA website. When we purchased our tickets it stated a 100% Buyers Guarantee, if cancelled full refund! Well they wont refund our money and said the event is postponed. It isnt postponed and cancelled, as this is a yearly event with different artists...

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...Is something broken on the website. Need help right now..

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Exchange, Refund and Cancellation Policy
1.1 (801 reviews)
1.2 (363 reviews)
Reviewer's quote

In light of coronavirus and its greater impact, I received notification that a competitor has opened the refund window for an event that has been postponed (with new dates TBD). However, VividSeats..

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Hi my refund is taking way to long transfer the damn money already how hard is it :angry::angry:..

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Price Affordability
1.4 (735 reviews)
1.5 (371 reviews)
Reviewer's quote

...' Suddenly the price of the tickets and the seat locations change. BEWARE! AVOID DEALING WITH THIS TICKET PROVIDER! They are spending your money kicking back to someone to stay in business..

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Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

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Vivid Seats and Viagogo Pros and Cons

Pros
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Customer service
  • Poor customer service
  • No phone support

Vivid Seats and Viagogo Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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Vivid Seats and Viagogo Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Vivid Seats and Viagogo Latest Reviews

Recent published reviews
1

In light of coronavirus and its greater impact, I received notification that a competitor has opened the refund window...

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No votes

Refund troubles all sorted after a quick phone call, just hoping the refund comes through quicker then what there...

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2.5

I’ve been trying to get my refund back for the Cubs vs Diamondbacks on April 4th. I’ve been calling the numbers. And not...

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1

No response at all. Bought new tickets for next year at another company!

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Vivid Seats and Viagogo Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (201 reviews)
  • Vivid Seats Customer Care (129 reviews)
  • Vivid Seats Event Ticket (81 reviews)
  • Viagogo Shipping Service (175 reviews)
  • Viagogo Concert Ticket (124 reviews)
  • Viagogo Customer Care (105 reviews)