PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Vivid Seats

Viagogo and Vivid Seats Overview

Total reviews 984 1582
Company responses 0 0
Issues resolved 4 28

Viagogo and Vivid Seats Consumer Ratings

Rank
21 out of 206 in Tickets category
20 out of 206 in Tickets category
Customer service
21 in category
18 in category
Website
17 in category
16 in category
Value for money
13 in category
17 in category
Product or Service Quality
14 in category
12 in category

Viagogo and Vivid Seats Rating Details

Customer service
1.2 (405 reviews)
1.2 (902 reviews)
Reviewer's quote

...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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...about this concert being re scheduled or Canceled and it’s been over 6 Months now! This is ABSOLUTELY UNACCEPTABLE and I’ve attempted to call the customer service line MULTIPLE times but I’m never able to speak directly to anyone. I understand Vivid seats refund policy however these seem to be special circumstances due to the Covid-19 pandemic I am...

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Website
1.6 (392 reviews)
1.6 (831 reviews)
Reviewer's quote

...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Value for money
1.4 (380 reviews)
1.3 (636 reviews)
Reviewer's quote

...$254 was hard earned pandemic money and NOT UNEMPLOYMENT FUNDS..

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...I am tempted to drive the three hours and show up in person to find out what the he!! is going on!! Return my $500 NOW! They advertise a 100% money-back guarantee. LIARS. I will NEVER do business with them again...

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Product or Service Quality
1.3 (372 reviews)
1.3 (699 reviews)
Reviewer's quote

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

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...But postponed for over a year and a half? Found my way to customer service via chat since the phone number they provide is inactive. The rep was very matter of fact re: their policy and disconnected our chat while I was in the middle of typing a comment..

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Viagogo and Vivid Seats Pros and Cons

Pros
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
  • Zero things
  • No pros
  • It was easy to purchase tickets
Cons
  • Customer service
  • No phone support
  • I have fallen into a scam
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Viagogo and Vivid Seats Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-****

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Viagogo and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Viagogo and Vivid Seats Latest Reviews

Recent published reviews
No votes

Since March, 2020 I have been trying to get my refund and all I get is this. Why is this still pending??!? How is it pos...

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No votes

Ordered 4 tickets to concert then covid hit and was canceled twice so I want my money refunded and everyone I talk to...

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1

I claim the refund for 4 tickets that i bought amb the concert has been canceled. Viagogo refuse to proceed of this...

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No votes

I purchased Motto GP Tickets 2/22/2020. The event was rescheduled for 11/03thru11/05. That event was cancelled Back in J...

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Viagogo and Vivid Seats Products and Services

Most reviewed product and services
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)
  • Vivid Seats Concert Ticket (196 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)