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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 188 TOTAL REVIEWS
  • $46.9K CLAIMED LOSSES
  • $670 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Idea of getting a ticket from them 4
  • Ease of use to buying tickets 3
  • Easy website 3
  • Looked like respectable site 3
  • Website flow is perfect and words fine 1

Customers don't like

  • I have fallen into a scam4
  • Porr service and failure to keep the money back guarantee3
  • Poor service and not being able to contact company2
  • Service fee and potential abuse of young buyers2
  • Rip off fees2
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Vivid Seats

Tickets
  • 24 ISSUES RESOLVED
  • 971 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $605 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Availability of tickets 7
  • It was easy to purchase tickets 6
  • One of the agents was very helpful 6
  • Ease of website 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale25
  • Refund policy22
  • Customer service18
  • Hidden fees17
  • Service12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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