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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 131 TOTAL REVIEWS
  • $35.6K CLAIMED LOSSES
  • $671 AVERAGE LOSS
1.4
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Idea of getting a ticket from them 3
  • Easy website 2
  • Looked like respectable site 2
  • Was lead to believe they had the last 22 tickets 2
  • Website flow is perfect and words fine 1

Customers don't like

  • I have fallen into a scam14
  • Customer service6
  • Have no customer service email of phone number6
  • No customer service6
  • Paying overinflated prices6
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Vivid Seats

Tickets
  • 19 ISSUES RESOLVED
  • 805 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $633 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Availability of tickets 5
  • Ease of website 4
  • One of the agents was very helpful 4
  • Seating options 4
  • It was easy to purchase tickets 3

Customers don't like

  • Misrepresentation of sale44
  • Customer service39
  • Refund policy33
  • Hidden fees30
  • Service28
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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