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Viagogo

Tickets
  • 1 ISSUES RESOLVED
  • 217 TOTAL REVIEWS
  • $57.8K CLAIMED LOSSES
  • $629 AVERAGE LOSS
1.4
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Idea of getting a ticket from them 4
  • Ease of use to buying tickets 3
  • Easy website 3
  • Looked like respectable site 2
  • Was lead to believe they had the last 22 tickets 2

Customers don't like

  • I have fallen into a scam16
  • No customer service9
  • Have no customer service email of phone number8
  • Paying overinflated prices8
  • Scam7
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Vivid Seats

Tickets
  • 23 ISSUES RESOLVED
  • 910 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $611 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • One of the agents was very helpful 6
  • Availability of tickets 6
  • It was easy to purchase tickets 6
  • Ease of website 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale45
  • Customer service44
  • Refund policy36
  • Hidden fees30
  • Service28
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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