PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Vivid Seats

Viagogo and Vivid Seats Overview

Total reviews
975
1460
Company responses
0
0
Issues resolved
4
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 485 reviews more than Viagogo received since Jun 26, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with Viagogo customer service.

Viagogo and Vivid Seats Consumer Ratings

Rank
20 out of 258 in Tickets category
19 out of 258 in Tickets category
Customer service
22 in category
17 in category
Website
18 in category
16 in category
Value for money
11 in category
18 in category

According to consumer ratings and reviews, Vivid Seats ranks 1 points higher in the Tickets category than Viagogo. People gave Viagogo 1.2 stars for Customer service criterion in Tickets category and it is 49 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vivid Seats has a higher rating than Viagogo. Regarding Value for money criterion, consumers gave Viagogo 1.4 stars and it is 85% greater than other in category. Vivid Seats however was rated 1.3 stars and it is 75% greater than other in category.

Viagogo and Vivid Seats Rating Details

Customer service
1.2 (395 reviews)
1.2 (825 reviews)
Reviewer's quote

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

Bradon

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad
Website
1.6 (381 reviews)
1.7 (764 reviews)
Reviewer's quote

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710
Value for money
1.4 (369 reviews)
1.3 (568 reviews)
Reviewer's quote

...Took my money no tickets. Looks like no big Christmas surprise for her. Tried to get in contact for hours, what a run around!..

Gina D

..." They never took responsibility, pocketed my money, and I had to buy new parking passes at the gate for full price. Terrible customer service, the calls kept getting disconnected, and there wasn't anyone to escalate the call to. Never buy from Vivid Seats..

PissedConsumer1700929

Viagogo and Vivid Seats Pros and Cons

Pros
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
Cons
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Viagogo and Vivid Seats Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

Viagogo and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

Viagogo and Vivid Seats Latest Reviews

Recent published reviews

I did not receive an email

Read all 975 reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews

Viagogo and Vivid Seats Products and Services

Most reviewed product and services
  • Viagogo Concert Ticket (158 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)