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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $70.6K CLAIMED LOSSES
  • $692 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Ease of use to buying tickets 6
  • Idea of getting a ticket from them 5
  • Looked like respectable site 4
  • Easy website 4
  • That they had tickets we wanted 3

Customers don't like

  • Customer service7
  • Porr service and failure to keep the money back guarantee5
  • Poor service and not being able to contact company4
  • I have fallen into a scam4
  • Service fee and potential abuse of young buyers3
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Vivid Seats

Tickets
  • 25 ISSUES RESOLVED
  • 1146 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $573 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Availability of tickets 7
  • One of the agents was very helpful 6
  • It was easy to purchase tickets 6
  • Seating options 4
  • Ease of website 4

Customers don't like

  • Customer service85
  • Misrepresentation of sale25
  • Refund policy24
  • Hidden fees17
  • Service12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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