PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Viagogo South Africa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Viagogo South Africa

Viagogo and Viagogo South Africa Overview

Total reviews
975
84
Company responses
0
0
Issues resolved
4
0

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 975 reviews. It is 891 reviews more than Viagogo South Africa received since Jul 16, 2015.

Viagogo and Viagogo South Africa Consumer Ratings

Rank
20 out of 258 in Tickets category
36 out of 258 in Tickets category
Customer service
22 in category
26 in category
Website
18 in category
22 in category
Value for money
11 in category
29 in category

According to consumer ratings and reviews, Viagogo ranks 16 points higher in the Tickets category than Viagogo South Africa. People gave Viagogo 1.2 stars for Customer service criterion in Tickets category and it is 49 points higher than the worst rated brand in this category. At the same time, Viagogo South Africa was rated 1.2 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Viagogo has a higher rating than Viagogo South Africa. Regarding Value for money criterion, consumers gave Viagogo 1.4 stars and it is 85% greater than other in category. Viagogo South Africa however was rated 1.1 stars and it is 59% greater than other in category.

Viagogo and Viagogo South Africa Rating Details

Customer service
1.2 (395 reviews)
1.2 (44 reviews)
Reviewer's quote

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

Bradon

Carlos Santana: South Africa concert 14 April 2018 The show is tonight and I did not receive the tickets, after numerous emails to customer service I keep on getting the same generic email” they guarantee that i will receive the tickets and that event organizers often only release tickets just...

Alida B
Website
1.6 (381 reviews)
1.5 (44 reviews)
Reviewer's quote

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V

You can relist the tickets for resale but there is nowhere on their website that one can lodge a complaint or contact them directly. Furthermore when compiling your banking details to pay, the eventual price is not displayed. Only after you submit your details to complete the transaction, do these...

Joe O
Value for money
1.4 (369 reviews)
1.1 (44 reviews)
Reviewer's quote

...Took my money no tickets. Looks like no big Christmas surprise for her. Tried to get in contact for hours, what a run around!..

Gina D

...I used my last money to for my sons 10th birthday wish to see the SAfrican rugby play live. I am beyond heartbroken. Please help..

Angelique G

Viagogo and Viagogo South Africa Pros and Cons

Pros
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
  • Ripped off
  • Xxxx
  • Speed of response
Cons
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue
  • Being ripped off
  • All off it
  • No contact number

Viagogo and Viagogo South Africa Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

5

I booked on line on the start of the balcony .. now Im right at the back with my husband rowNN155 & N156 on block M . ....

Viagogo and Viagogo South Africa Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

1

We. Had the worsed experience with Viagogo. Bought 19 tuckets for the Cape Town 7's and only received 5 tickets. Also...

Viagogo and Viagogo South Africa Latest Reviews

Recent published reviews

I did not receive an email

Read all 975 reviews
1

I purchased tickets for Pentatonix world tour in Osaka in Japan. Viagogo was the first site that appeared when I...

Read all 84 reviews

Viagogo and Viagogo South Africa Products and Services

Most reviewed product and services
  • Viagogo Concert Ticket (158 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)
  • Viagogo South Africa Concert Ticket (11 reviews)
  • Viagogo South Africa Rugby Ticket (8 reviews)
  • Viagogo South Africa Monster Jam Event Ticket (7 reviews)