PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Viagogo South Africa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Viagogo South Africa

Viagogo and Viagogo South Africa Overview

Total reviews 984 89
Company responses 0 0
Issues resolved 4 0

Viagogo and Viagogo South Africa Consumer Ratings

Rank
21 out of 206 in Tickets category
36 out of 206 in Tickets category
Customer service
21 in category
23 in category
Website
17 in category
23 in category
Value for money
13 in category
24 in category
Product or Service Quality
14 in category
21 in category

Viagogo and Viagogo South Africa Rating Details

Customer service
1.2 (405 reviews)
1.2 (46 reviews)
Reviewer's quote

...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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Carlos Santana: South Africa concert 14 April 2018 The show is tonight and I did not receive the tickets, after numerous emails to customer service I keep on getting the same generic email” they guarantee that i will receive the tickets and that event organizers often only release tickets just...

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Website
1.6 (392 reviews)
1.5 (46 reviews)
Reviewer's quote

...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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You can relist the tickets for resale but there is nowhere on their website that one can lodge a complaint or contact them directly. Furthermore when compiling your banking details to pay, the eventual price is not displayed. Only after you submit your details to complete the transaction, do these...

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Value for money
1.4 (380 reviews)
1.1 (45 reviews)
Reviewer's quote

...$254 was hard earned pandemic money and NOT UNEMPLOYMENT FUNDS..

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...I used my last money to for my sons 10th birthday wish to see the SAfrican rugby play live. I am beyond heartbroken. Please help..

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Product or Service Quality
1.3 (372 reviews)
1.2 (44 reviews)
Reviewer's quote

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

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...THEY CHARGE A HEFTY SERVICE FEE OF OVER R2000 WHY CAN WE NOT GET BETTER SERVICE. EVENTUALLY I RESET THE PASSWORD. THEY EVEN HAVE A LINK AS TO WHY THE PRICE ON THE TICKET IS LESS THAN HALF OF THE PAID PRICE..

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Viagogo and Viagogo South Africa Pros and Cons

Pros
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
  • Ripped off
  • Xxxx
  • Speed of response
Cons
  • Customer service
  • No phone support
  • I have fallen into a scam
  • Being ripped off
  • All off it
  • No contact number

Viagogo and Viagogo South Africa Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

I booked on line on the start of the balcony .. now Im right at the back with my husband rowNN155 & N156 on block M . ....

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-****

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3.4

I tried to sell tickets for sevens rugby- my credit card has been debited with the sellers fee, I need contact details...

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Viagogo and Viagogo South Africa Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

We. Had the worsed experience with Viagogo. Bought 19 tuckets for the Cape Town 7's and only received 5 tickets. Also...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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1

Viagogo should not be allowed to trade ! I have never bought online tickets before for Kirstenbosh, and when I googled...

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Viagogo and Viagogo South Africa Latest Reviews

Recent published reviews
No votes

Since March, 2020 I have been trying to get my refund and all I get is this. Why is this still pending??!? How is it pos...

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No votes

When I ask about when will I get my refund someone who reply to my email say there is no account to on my email address...

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1

I claim the refund for 4 tickets that i bought amb the concert has been canceled. Viagogo refuse to proceed of this...

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No votes

Want to speak to concultant please regarding overcharge of tickets

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Viagogo and Viagogo South Africa Products and Services

Most reviewed product and services
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)
  • Viagogo South Africa Concert Ticket (11 reviews)
  • Viagogo South Africa Rugby Ticket (8 reviews)
  • Viagogo South Africa Monster Jam Event Ticket (7 reviews)