PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zelle Pay and Venmo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zelle Pay
Venmo

Zelle Pay and Venmo Overview

Total reviews
615
12
Company responses
0
0
Issues resolved
0
0

Zelle Pay was first mentioned on PissedConsumer on Nov 8, 2017 and since then this brand received 615 reviews. It is 603 reviews more than Venmo received since Mar 6, 2018.

Zelle Pay and Venmo Consumer Ratings

Rank
47 out of 292 in Cash Services category
24 out of 292 in Cash Services category
Customer service
36 in category
14 in category
Reliability
34 in category
52 in category
Product or Service Quality
37 in category
56 in category

According to consumer ratings and reviews, Venmo ranks 23 points higher in the Cash Services category than Zelle Pay. People gave Zelle Pay 1.2 stars for Customer service criterion in Cash Services category and it is 30 points higher than the worst rated brand in this category. At the same time, Venmo was rated 1.8 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Zelle Pay has a higher rating than Venmo. Regarding Product or Service Quality criterion, consumers gave Zelle Pay 1.1 stars and it is 55% worse than other in category. Venmo however was rated 1 stars and it is 83% worse than other in category.

Zelle Pay and Venmo Rating Details

Customer service
1.2 (266 reviews)
1.8 (5 reviews)
Reviewer's quote

I changed my email address and was told to contact Customer Service. I've spent hours with them. A group which appears to be in India answers but can't help...

Kaileen

...Its obviously not secure and their practices are unorthodox, with horrible customer service. With the millions of people they deal with as customers, youd think they could give reassurance in a more transparent nature. DO NOT TRUST VENMO...

Stephenson
Reliability
1.1 (260 reviews)
1 (4 reviews)
Reviewer's quote

Tried several times to receive money , what a joke, tried through my bank, had to change web browser, than bank profile, than waited on phone for an hour to get a zelle idiot to tell me he couldnt handle the issue I would have to handle it through tech service , but wait time is over 40 mins, what...

Idelle

DO NOT TRUST THIS SHADY COMPANY WITH YOUR HARD EARNED MONEY!!! Use zelle!!!!

David w
Product or Service Quality
1.1 (254 reviews)
1 (4 reviews)
Reviewer's quote

She wanted to use the same service to pay me back, since it's what her bank uses and my payments to her had gone through successfully. I gave her my phone number to use and Zelle used an email to notify me of funds waiting to pay out which proves they know the email associated with my phone number...

Corinne N

...00 service fee. If I added a bank account to my account and paid directly from my account then there was no transaction fee. I decided to add my bank account so I wouldn't be charged over a $100 transaction fee...

Misty D

Zelle Pay and Venmo Pros and Cons

Pros
  • Total useless
  • Quick transfer
  • Getting money transfered easy
  • Too good to be true
Cons
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money
  • Have zero customer service
  • Horrible customer experience
  • Fraud

Zelle Pay and Venmo Most Positive Reviews

Top rated reviews
5

I cannot log in to zelle

5

The person was very helpful

Zelle Pay and Venmo Most Critical Reviews

Lowest rated reviews
1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

1

Sucks
{{Redacted}}

Zelle Pay and Venmo Latest Reviews

Recent published reviews
1

A person named anthia scammed 3 times through Zelle! Three different transactions one was $400 another was $350 and the...

Read all 615 reviews

I sent the user Amari Brizzown $70 for a B.B Simon belt on Venmo, but then he later on told me after that the B.B Simon...

Read all 12 reviews

Zelle Pay and Venmo Products and Services

Most reviewed product and services
  • Zelle Pay Money Transfer (318 reviews)
  • Zelle Pay Mobile Application (53 reviews)
  • Zelle Pay Account (46 reviews)
  • Venmo Money Transfer (6 reviews)