PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zelle Pay and Venmo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zelle Pay
Venmo

Zelle Pay and Venmo Overview

Total reviews 706 255
Company responses 0 0
Issues resolved 1 1

Zelle Pay and Venmo Consumer Ratings

Rank
53 out of 218 in Cash Services category
31 out of 218 in Cash Services category
Customer service
38 in category
25 in category
Reliability
36 in category
23 in category
Product or Service Quality
36 in category
15 in category
Website
41 in category
26 in category

Zelle Pay and Venmo Rating Details

Customer service
1.2 (304 reviews)
1.5 (88 reviews)
Reviewer's quote

This is because their customer service is pretty much non-existent and designed to get you to deal with the bank. If you call their support number, nearly every option leads to them telling you to wait 72hrs or contact your bank. Well, after 72hrs and my bank asking me to contact zelle, the person...

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...I have not received any follow up or communication from customer service. I would like to get this resolved so that I can get my money back from this account. It is an inactive account that a colleague of mine no longer uses and my money is stuck in LIMBO!!!! PLEASE HELP!!!!!..

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Reliability
1.2 (293 reviews)
1.7 (84 reviews)
Reviewer's quote

Thru my BofA zelle i sent money, they didnt get it! A fake Zelle contacted me and stole my money!! Can you refund my money?? I still have fake zelle's phone # & the text i was sent, please contact me asap.

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Is frustrating because I didnt do anything and suddenly I just cant login. I have a couple transactions pending.

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Product or Service Quality
1.2 (290 reviews)
1.8 (79 reviews)
Reviewer's quote

Started a payment and recipient was not interested in using the program nonetheless there is no way to cancel the transaction immediately once BMO Harris Bank funds are sent to Zelle and there is no customer service to return my $1,000..

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Worst service ever. I wonder if the FDIC knows they hijack peoples money and won't allow them access. Be filing that complaint today! dont useVenmo..

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Website
1.3 (272 reviews)
1.8 (78 reviews)
Reviewer's quote

...The fist advisin I had receid monies an in order to accept it to go to a website https:register. zellepay. com -but I am already registered The 2nd mdgThen seconds laterto contact Zell support where no one answers!STAY AWAY..

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...I went to customer service and in order to fix this I was sent to another website where I have to join and pay for assistance. This is the absolute worst service ever and I may never get my $235 back that is sitting there. No one is interested in helping...

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Zelle Pay and Venmo Pros and Cons

Pros
  • Quick transfer
  • Getting money transfered easy
  • Total useless
  • No customer service
  • No pro about it
  • Fast
Cons
  • Poor customer service
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Have zero customer service
  • Refuse to give a solution
  • Horrible customer experience

Zelle Pay and Venmo Most Positive Reviews

Top rated reviews
5

I cannot log in to zelle

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5

I no longer have the phone number connected to my account.Phone number 832994 ****/husslablackcar@***.com is my email...

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5

Zelle is tricky having you deactivate your clearxchange account and register with them. Clearxchange only required...

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5

Couldn't pay phone bill n lost my number I couldn't change it because I didn't have any other number to replace it

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Zelle Pay and Venmo Most Critical Reviews

Lowest rated reviews
1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

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1

Sucks
{{Redacted}}

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1

I was transferred to 2nd level support and was nevere helped. I dont see how they ever teamed up with the major banks....

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1

Last week I signed up for an account with VENMO to electronically transfer funds to a person I was buying a boat from....

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Zelle Pay and Venmo Latest Reviews

Recent published reviews
No votes

Just got Money sent to me cant see it in my bank account

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No votes

My organization is asking to link account but asking for the bank i look for venmo its not available i look and see...

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No votes

It says you have to be 18 and up to use zelle and I have Suntrust bank

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No votes

Want get Apple I phone support, google on line come up 180* *** **** they pretend to help you stop hacker by verifying...

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Zelle Pay and Venmo Products and Services

Most reviewed product and services
  • Zelle Pay Money Transfer (338 reviews)
  • Zelle Pay Technical Support (9 reviews)
  • Zelle Pay Anthia Profile (2 reviews)
  • Venmo Money Transfer (22 reviews)