PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Venmo and Zelle Pay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Venmo
Zelle Pay

Venmo and Zelle Pay Overview

Total reviews
153
699
Company responses
0
0
Issues resolved
0
1

Venmo and Zelle Pay Consumer Ratings

Rank
29 out of 212 in Cash Services category
58 out of 212 in Cash Services category
Customer service
19 in category
41 in category
Website
22 in category
45 in category
Product or Service Quality
22 in category
42 in category
Additional Fees
24 in category
39 in category

Venmo and Zelle Pay Rating Details

Customer service
1.6 (51 reviews)
1.2 (299 reviews)
Reviewer's quote

...I went to customer service and in order to fix this I was sent to another website where I have to join and pay for assistance. This is the absolute worst service ever and I may never get my $235 back that is sitting there. No one is interested in helping...

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Started a payment and recipient was not interested in using the program nonetheless there is no way to cancel the transaction immediately once BMO Harris Bank funds are sent to Zelle and there is no customer service to return my $1,000..

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Website
1.9 (49 reviews)
1.3 (269 reviews)
Reviewer's quote

...Website is B. S. !..

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...The fist advisin I had receid monies an in order to accept it to go to a website https:register. zellepay. com -but I am already registered The 2nd mdgThen seconds laterto contact Zell support where no one answers!STAY AWAY..

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Product or Service Quality
1.6 (44 reviews)
1.2 (283 reviews)
Reviewer's quote

Old god damn email and no customer service..

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Contacting Zelle Customer Service results in a phone system that just plays recorded messages over and over again, no matter what selection you chose. I was finally able to get to a live person just by pressing every option available and they basically told me Zelle is a platform and has no control...

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Additional Fees
1.9 (44 reviews)
1.4 (204 reviews)
Reviewer's quote

Still have not reached anyone

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I use Zelle through Navy Federal Credit Union to send my significant other money to help with her bills. The ONLY problem I have had is sometimes they won't send the payment immediately. There is an occasional delay in time from when I attempt to transfer funds to the actual time she gets the...

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Venmo and Zelle Pay Pros and Cons

Pros
  • Simple
  • No customer service
  • Fast
  • Quick transfer
  • Getting money transfered easy
  • Total useless
Cons
  • Have zero customer service
  • Refuse to give a solution
  • Horrible customer experience
  • Poor customer service
  • Very poor customer service and crooks
  • Lack of solutions for my issues

Venmo and Zelle Pay Most Positive Reviews

Top rated reviews
5

The person was very helpful

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5

I cannot log in to zelle

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5

I no longer have the phone number connected to my account.Phone number 832994 8349/husslablackcar@gmail.com is my email...

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5

Zelle is tricky having you deactivate your clearxchange account and register with them. Clearxchange only required...

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Venmo and Zelle Pay Most Critical Reviews

Lowest rated reviews
1

Sucks
{{Redacted}}

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1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

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1

Last week I signed up for an account with VENMO to electronically transfer funds to a person I was buying a boat from....

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1

I was transferred to 2nd level support and was nevere helped. I dont see how they ever teamed up with the major banks....

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Venmo and Zelle Pay Latest Reviews

Recent published reviews
No votes

Cant get into my old email address thats involved with my Venmo and cant transfer money

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1

This app should be deleted. yall let people create accounts and do not verify anything

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1

Still have not reached anyone

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No votes

I heard back from Zelle.. I was told that the transaction for 3/5/20 was refunded. I nMy bank need a confirmation or...

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Venmo and Zelle Pay Products and Services

Most reviewed product and services
  • Venmo Money Transfer (15 reviews)
  • Venmo Customer Care (8 reviews)
  • Venmo Account (7 reviews)
  • Zelle Pay Money Transfer (335 reviews)
  • Zelle Pay Mobile Application (54 reviews)
  • Zelle Pay Account (53 reviews)