PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Venmo and Zelle Pay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zelle Pay

Venmo and Zelle Pay Overview

Total reviews
Company responses
Issues resolved

Zelle Pay was first mentioned on PissedConsumer on Nov 8, 2017 and since then this brand received 604 reviews. It is 595 reviews more than Venmo received since Mar 6, 2018.

Venmo and Zelle Pay Consumer Ratings

62 out of 305 in Cash Services category
46 out of 305 in Cash Services category
Product or Service Quality
55 in category
37 in category
Price Affordability
50 in category
33 in category
Privacy and Data Security
47 in category
39 in category

According to consumer ratings and reviews, Zelle Pay ranks 16 points higher in the Cash Services category than Venmo. People gave Venmo 1 stars for Product or Service Quality criterion in Cash Services category and it is 7 points higher than the worst rated brand in this category. At the same time, Zelle Pay was rated 1.1 stars for Product or Service Quality criterion in this category and it is 25 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Zelle Pay has a higher rating than Venmo. Regarding Privacy and Data Security criterion, consumers gave Venmo 1 stars and it is 74% worse than other in category. Zelle Pay however was rated 1.3 stars and it is 61% worse than other in category.

Venmo and Zelle Pay Rating Details

Product or Service Quality
1 (3 reviews)
1.1 (249 reviews)
Reviewer's quote

...00 service fee. If I added a bank account to my account and paid directly from my account then there was no transaction fee. I decided to add my bank account so I wouldn't be charged over a $100 transaction fee...

Misty D

She wanted to use the same service to pay me back, since it's what her bank uses and my payments to her had gone through successfully. I gave her my phone number to use and Zelle used an email to notify me of funds waiting to pay out which proves they know the email associated with my phone number...

Corinne N
Price Affordability
1 (3 reviews)
1.4 (182 reviews)
Reviewer's quote


David w

I NEED HELP! I need to speak with someone. The recording is NOT helping me.

Privacy and Data Security
1 (3 reviews)
1.3 (207 reviews)
Reviewer's quote



Victim of scam through Zelle in bank of america. Banks advertise zelle and when you get scammed they disocciate themselves from zelle. Just lost $1,500.


Venmo and Zelle Pay Pros and Cons

  • Too good to be true
  • Quick transfer
  • Getting money transfered easy
  • Total useless
  • Have zero customer service
  • Are stealing money
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money

Venmo and Zelle Pay Most Positive Reviews

Top rated reviews
No votes

I cannot log in to zelle

Venmo and Zelle Pay Most Critical Reviews

Lowest rated reviews



After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

Venmo and Zelle Pay Latest Reviews

Recent published reviews

I just need help accessing my account after I got my new phone. I can’t seem to find help

Read all 9 reviews

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't...

Read all 604 reviews

Venmo and Zelle Pay Products and Services

Most reviewed product and services
  • Venmo Money Transfer (3 reviews)
  • Zelle Pay Money Transfer (312 reviews)
  • Zelle Pay Mobile Application (53 reviews)
  • Zelle Pay Account (45 reviews)