PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Venmo and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Venmo
Xoom

Venmo and Xoom Overview

Total reviews 196 86
Company responses 0 0
Issues resolved 1 2

Venmo and Xoom Consumer Ratings

Rank
35 out of 215 in Cash Services category
44 out of 215 in Cash Services category
Customer service
30 in category
44 in category
Product or Service Quality
20 in category
35 in category
Reliability
28 in category
36 in category
Website
29 in category
28 in category

Venmo and Xoom Rating Details

Customer service
1.4 (69 reviews)
1.2 (39 reviews)
Reviewer's quote

...Emailed debitcardaupport and called to see are closed for live phone support!! Filled out annoying form requests Worst customer service ever no one answers..

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...Xoom has stopped replying to emails, and there is no way to get through to Customer Service. A horrible experience..

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Product or Service Quality
1.7 (63 reviews)
1.3 (34 reviews)
Reviewer's quote

ripped off by venmo no response from customer service..

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...There is no customer service stay well clearstay..

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Reliability
1.6 (63 reviews)
1.3 (36 reviews)
Reviewer's quote

Um you need to unfreeze my grams account now. She has sent in her proof that its her all ahe wants is her 80 dollars. Seriously.... her email is lighthousearuba@comcast.net send it back to her now she has no money. She sent it to my venmo account then they froze my account then over a week later...

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I was a customer for a few years, and never had any issue, until lately. A purchase shipped directly to be sent to Colombia. I notified them and Nathanlia asked me to give her time to look for the boxes, because she was the one who received them. The total of my merchandise lost was $68.98, I...

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Website
1.7 (63 reviews)
1.7 (31 reviews)
Reviewer's quote

...I went to customer service and in order to fix this I was sent to another website where I have to join and pay for assistance. This is the absolute worst service ever and I may never get my $235 back that is sitting there. No one is interested in helping...

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...On July 21st my niece called JMMB and was asked for the same information I had filled out on Xoom website when I sent the money. Today is July 30th she is yet to get the money deposited to her account. Do not use Xoom...

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Venmo and Xoom Pros and Cons

Pros
  • No customer service
  • No pro about it
  • Simple
  • When they let you send money its great
  • But only use debit card
  • Easy when it works
Cons
  • Have zero customer service
  • Refuse to give a solution
  • Horrible customer experience
  • Incompetent
  • Bad customer care
  • Repeated delays

Venmo and Xoom Most Positive Reviews

Top rated reviews
5

I no longer have the phone number connected to my account.Phone number 832994 8349/husslablackcar@gmail.com is my email...

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4

I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt...

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5

Couldn't pay phone bill n lost my number I couldn't change it because I didn't have any other number to replace it

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3.5

Horrible service, they lie about if you transfer money to an account and paying the fee with you debit card the...

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Venmo and Xoom Most Critical Reviews

Lowest rated reviews
1

Sucks
{{Redacted}}

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1

Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transa...

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1

Last week I signed up for an account with VENMO to electronically transfer funds to a person I was buying a boat from....

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1

Xoom want to verify what you do with the US$100.00 you send to someone. They act like they are the IRS, the DEA. They...

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Venmo and Xoom Latest Reviews

Recent published reviews
1.5

The great OZ who hiding behind the curtain?
I need help three days now. Emailed debitcardaupport and called to see are cl...

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1.9

I have been trying to use Xoom for 6 months to transfer money from the UK to Denmark, and have had exactly one...

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No votes

My sister sent my me 50$ I got a new phone and my Venmo app
Is not on here and it wont allow me to put it on Here, why?

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No votes

Some one accessed my account doing a money tranfer without my consent the amount is 5500 dollars im going to file a...

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Venmo and Xoom Products and Services

Most reviewed product and services
  • Venmo Money Transfer (18 reviews)
  • Venmo Account (17 reviews)
  • Venmo Customer Care (9 reviews)
  • Xoom Money Transfer (45 reviews)
  • Xoom Customer Care (6 reviews)