PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Venmo and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Venmo
Xoom

Venmo and Xoom Overview

Total reviews
9
52
Company responses
0
0
Issues resolved
0
0

Xoom was first mentioned on PissedConsumer on Oct 21, 2009 and since then this brand received 52 reviews. It is 43 reviews more than Venmo received since Mar 6, 2018.

Venmo and Xoom Consumer Ratings

Rank
62 out of 305 in Cash Services category
39 out of 305 in Cash Services category
Value for money
48 in category
27 in category
Customer service
58 in category
32 in category
Diversity of Products or Services
50 in category
25 in category

According to consumer ratings and reviews, Xoom ranks 23 points higher in the Cash Services category than Venmo. People gave Venmo 1 stars for Value for money criterion in Cash Services category and it is 6 points higher than the worst rated brand in this category. At the same time, Xoom was rated 1.5 stars for Value for money criterion in this category and it is 27 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Xoom has a higher rating than Venmo. Regarding Diversity of Products or Services criterion, consumers gave Venmo 1 stars and it is 91% worse than other in category. Xoom however was rated 1.4 stars and it is 54% greater than other in category.

Venmo and Xoom Rating Details

Value for money
1 (3 reviews)
1.5 (20 reviews)
Reviewer's quote

Last week I signed up for an account with VENMO to electronically transfer funds to a person I was buying a boat from. I first added my credit card to pay an initial deposit of $200.00 to the seller. VENMO charges a transaction fee that is a percentage of the total transaction if using a credit...

Misty D

I transfer money using Xoom and Theirs error between my usaa and navy fed bank account. and my debit card come out unsofecient amount but that account is Lieght to my checking account after 2days receive a message that I have to contact the baureU collection company about this error and I've been...

PissedConsumer876517
Customer service
1 (3 reviews)
1.2 (25 reviews)
Reviewer's quote

DO NOT TRUST THIS SHADY COMPANY WITH YOUR HARD EARNED MONEY!!! Use zelle!!!!

David w

...4-5 calls in a day finally I decided to cancel via customer care rep. Horrible customer care reps attitude. They approved documents 10 mins after cancelling the transaction by me...

Sandeep
Diversity of Products or Services
1 (3 reviews)
1.4 (19 reviews)
Reviewer's quote

Sucks{{Redacted}}

PissedConsumer1204383

Xoom sent two transactions instead of one, and their customer service was unable to cancel it after 15 minutes even though their policy says they can cancel within 30 minutes. Called up 3 times and wasted around 2 hours, no email with case ID and every time I talk to them it is always about "we are...

Molle S

Venmo and Xoom Pros and Cons

Pros
  • Too good to be true
  • Fast transaction at times
  • But only use debit card
Cons
  • Have zero customer service
  • Are stealing money
  • Incompetent
  • Repeated delays
  • Fraudulent intrusion into my financial privacy

Venmo and Xoom Most Positive Reviews

Top rated reviews
No votes
3.9

I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt...

Venmo and Xoom Most Critical Reviews

Lowest rated reviews
1

Sucks
{{Redacted}}

1

Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transa...

Venmo and Xoom Latest Reviews

Recent published reviews

I just need help accessing my account after I got my new phone. I can’t seem to find help

Read all 9 reviews
1.4

In October 2019 I made a transfer from a UK account to cash in Argentina. This took three times as long as XOOM promised...

Read all 52 reviews

Venmo and Xoom Products and Services

Most reviewed product and services
  • Venmo Money Transfer (3 reviews)
  • Xoom Money Transfer (37 reviews)
  • Xoom Customer Care (6 reviews)