PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Veterinary Pet Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Veterinary Pet Insurance

VCA Animal Hospital and Veterinary Pet Insurance Overview

Total reviews
438
68
Company responses
0
0
Issues resolved
1
0

VCA Animal Hospital and Veterinary Pet Insurance Consumer Ratings

Rank
34 out of 375 in Pet Medicine and Veterinary Clinics category
277 out of 1068 in Insurance category
Customer service
32 in category
209 in category
Price Affordability
46 in category
209 in category
Product or Service Quality
25 in category
350 in category
Website
40 in category
57 in category

VCA Animal Hospital and Veterinary Pet Insurance Rating Details

Customer service
1.9 (131 reviews)
1.1 (16 reviews)
Reviewer's quote

... was Kenny, he proceeded to tell me the number was to the rebate center and he could not help he with Iogging into site and gave me another number that was to customer service for VCA Care CLub. Turns out that was jus the 800# to get you to a local VCA location once you put in your zip code. So, I called back, this time got another rep who w...

Read full review

00 dollars a month for premium and pay the Veterinarian for any service because Nationwide will manage to get out of the claims and you still have to come up with ALL THE MONEY that the Vet's visit will cost. *** Good luck to the poor people that still trust this terrible company which takes...

Read full review
Price Affordability
1.6 (112 reviews)
1.5 (13 reviews)
Reviewer's quote

...We were given the high end price to admit him for flushing, etc, as over 3k, then the low end of flushing, meds, home, for around 800. We had no choice but to opt to take the second plan, after being told "no payment plan, borrow from friends/family". We were told about a 95% chance of survival...

Read full review

...It was based just on age the price increase..

Read full review
Product or Service Quality
1.9 (111 reviews)
1 (11 reviews)
Reviewer's quote

...I am not interested in paying for a double service with VCA and Med Vet. I hope to hear back about a prompt cancellation. Luisa Echeverri VCA causeway Metairie LA..

Read full review

...The only unquestioned claim they ever covered was when I had to let my beloved service dog go. They covered my claim for euthanasia. How magnanimous of them...

Read full review
Website
2.2 (105 reviews)
2.3 (12 reviews)
Reviewer's quote

Still have not anything whether will be reimbursed

Read full review

I have had them when they were VIP. I’ve paid over 100,000 over the years. I called to cancel all 6 policies starting September. They canceled on the day I called not September. Denying a claim in August. Now I’m told you can’t cancel ahead of the date. Of course you can’t speak with a supervisor...

Read full review

VCA Animal Hospital and Veterinary Pet Insurance Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Took care of my claim
  • Very good customer service
  • Service at first
Cons
  • Unprofessional comments
  • Pricing
  • Veterinarian
  • Being denied all my claims
  • Coverage
  • Sense of bait and switch

VCA Animal Hospital and Veterinary Pet Insurance Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

Read full review
No votes
5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

Read full review
No votes

VCA Animal Hospital and Veterinary Pet Insurance Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

Read full review
1

Because I have read numerous complaints sounding eerily familiar to my own, I have made inquiry with a law firm (Morgan...

Read full review
1

VCA Alexandria Virginia Animal Hospital Emergency rooms forced me to euthanize my poor little MinPin. 16 hours and...

Read full review
1

Misleading! I've had this insurance for my English Bulldog for 3yrs now and they denied claims by stating it is pre exi...

Read full review

VCA Animal Hospital and Veterinary Pet Insurance Latest Reviews

Recent published reviews
1

I phoned for an appointment to the Blossom Hill in San Jose and got an appointment for 10AM today and got an email...

Read full review
No votes

all claims have been denied including checkups. how is a checkup a pre existing condition. looking into a class action...

Read full review
1.2

my young daughter brought her cat into our local VCA on tuesday night (8/4/2020) for a urinary obstruction. We were...

Read full review
2.3

I have had them when they were VIP. I’ve paid over 100,000 over the years. I called to cancel all 6 policies starting...

Read full review

VCA Animal Hospital and Veterinary Pet Insurance Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (143 reviews)
  • Vca Animal Hospital Customer Care (15 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Veterinary Pet Insurance Claim (12 reviews)
  • Veterinary Pet Insurance Pet Policy Claim (5 reviews)
  • Veterinary Pet Insurance Major Medical Pet Insurance (4 reviews)