PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Mastercard and Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Mastercard
Visa

Vanilla Mastercard and Visa Overview

Total reviews
181
26
Company responses
0
0
Issues resolved
1
0

Vanilla Mastercard was first mentioned on PissedConsumer on Feb 3, 2011 and since then this brand received 181 reviews. It is 155 reviews more than Visa received since Oct 7, 2007.

Vanilla Mastercard and Visa Consumer Ratings

Rank
47 out of 361 in Cards category
45 out of 361 in Cards category
Customer service
31 in category
14 in category
Reliability
39 in category
30 in category
Website
42 in category
43 in category

According to consumer ratings and reviews, Visa ranks 2 points higher in the Cards category than Vanilla Mastercard. People gave Vanilla Mastercard 1.3 stars for Customer service criterion in Cards category and it is 47 points higher than the worst rated brand in this category. At the same time, Visa was rated 1.8 stars for Customer service criterion in this category and it is 64 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Visa has a higher rating than Vanilla Mastercard. Regarding Website criterion, consumers gave Vanilla Mastercard 1.3 stars and it is 53% worse than other in category. Visa however was rated 1.3 stars and it is 54% worse than other in category.

Vanilla Mastercard and Visa Rating Details

Customer service
1.3 (80 reviews)
1.8 (5 reviews)
Reviewer's quote

Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost my money..

Red D

...Customer service reps have the strongest foreign accents can barely understand. However they are nice. That's it..

PissedConsumer1002939
Reliability
1.2 (77 reviews)
1.3 (4 reviews)
Reviewer's quote

Hey I'm someone who got the same problem of an unauthorized transaction but if what you say is true contact BBB and issue a complaint and they will help you. As for my case they helped me get my amount of money back and I'm thankful for this and I'm just trying to help others.

PissedConsumer1727644

So i purchased a Visa debit Gift Card on 1/12/18. I put $200 on the card, activated it. The next day i make a purchase online for $177, i get an email saying my product will be sent out when funds are recieved. It is now 6 days later. Funds have still not gone through. I call the vendor they say...

Letasha
Website
1.3 (76 reviews)
1.3 (4 reviews)
Reviewer's quote

when i went to website, put in the details it says web services returned null can you please let me know whether i can use the card still or it is a waste. there is no email ID on the website of Vanilla cards. also it requires me to call up Vancouver number on ISD which is more expensive than the...

s.sridhar

I found out on 11/16/17 that my skylight card was pending for $282.95 the last time I used my card was on the 11/10/17 I used it at Shreveport fcu to withdraw my check from the electronic system in the inside of the branch they messed my transaction up it ended up taking the money so the workers...

Jayd

Vanilla Mastercard and Visa Pros and Cons

Pros
  • When the card works
  • Very good
  • Security of putting only as much money as i want
No votes
Cons
  • Customer service
  • No suitable resolution
  • Lack of responce
No votes

Vanilla Mastercard and Visa Most Positive Reviews

Top rated reviews
5

Love I love this card!! I am able to order online for the first time with this!!!! Like

No votes

Vanilla Mastercard and Visa Most Critical Reviews

Lowest rated reviews
1

This is *** horse ***. I will no longer purchase Visa cards . I tried to check two different cards using the given...

1

My neighbor paid $50 plus $3.95 to buy me a Visa Gift Card to say thanks for some work I did to her house. She gave me...

Vanilla Mastercard and Visa Latest Reviews

Recent published reviews
1

Hey I'm someone who got the same problem of an unauthorized transaction but if what you say is true contact BBB and...

Read all 181 reviews

I received a $25 prepaid Visa gift card at my December retirement party. It says it is valid through 6/25 on the front o...

Read all 26 reviews

Vanilla Mastercard and Visa Products and Services

Most reviewed product and services
  • Vanilla Mastercard Gift Card (84 reviews)
  • Vanilla Mastercard Prepaid Card (21 reviews)
  • Vanilla Mastercard Prepaid Card Activation (14 reviews)
  • Visa Gift Card (8 reviews)