PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Visa and Vanilla Mastercard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Visa
Vanilla Mastercard

Vanilla Visa and Vanilla Mastercard Overview

Total reviews
451
186
Company responses
0
0
Issues resolved
0
1

Vanilla Visa was first mentioned on PissedConsumer on Sep 7, 2009 and since then this brand received 451 reviews. It is 265 reviews more than Vanilla Mastercard received since Feb 3, 2011.

Vanilla Visa and Vanilla Mastercard Consumer Ratings

Rank
34 out of 359 in Cards category
48 out of 359 in Cards category
Customer service
26 in category
33 in category
Product or Service Quality
28 in category
44 in category
Website
34 in category
46 in category

According to consumer ratings and reviews, Vanilla Visa ranks 14 points higher in the Cards category than Vanilla Mastercard. People gave Vanilla Visa 1.5 stars for Customer service criterion in Cards category and it is 57 points higher than the worst rated brand in this category. At the same time, Vanilla Mastercard was rated 1.3 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Vanilla Visa has a higher rating than Vanilla Mastercard. Regarding Website criterion, consumers gave Vanilla Visa 1.5 stars and it is 59% greater than other in category. Vanilla Mastercard however was rated 1.2 stars and it is 54% worse than other in category.

Vanilla Visa and Vanilla Mastercard Rating Details

Customer service
1.5 (179 reviews)
1.3 (82 reviews)
Reviewer's quote

I purchased one $50 visa gift card then used it 3 times totally $22 next day tried to use it and the balance was $0 called customer service and they said it would take 3 to 5 days to investigate but before they could start the investigation I had to send a copy of my license and my receipt I told...

Krystal H

Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost my money..

Red D
Product or Service Quality
1.5 (165 reviews)
1.2 (75 reviews)
Reviewer's quote

I called the customer service number and explained to them that I want to report my card lost/stolen. (The woman on the line didn't speak good English) The woman on the phone told me she will stop anyone from using the card. I would need to send an email with a copy of receipt to show I purchased...

Tameika F

I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a...

PissedConsumer1704347
Website
1.5 (161 reviews)
1.2 (78 reviews)
Reviewer's quote

...com Website will steal money from your card..

PissedConsumer1637705

when i went to website, put in the details it says web services returned null can you please let me know whether i can use the card still or it is a waste. there is no email ID on the website of Vanilla cards. also it requires me to call up Vancouver number on ISD which is more expensive than the...

s.sridhar

Vanilla Visa and Vanilla Mastercard Pros and Cons

Pros
  • No pros at all
  • Easy to use
  • Person on the phone
  • Security of putting only as much money as i want
  • Very good
  • When the card works
Cons
  • No support
  • Lack of problem solving skills
  • Losing money
  • Customer service
  • No suitable resolution
  • Lack of responce

Vanilla Visa and Vanilla Mastercard Most Positive Reviews

Top rated reviews
5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

5

Love I love this card!! I am able to order online for the first time with this!!!! Like

Vanilla Visa and Vanilla Mastercard Most Critical Reviews

Lowest rated reviews
1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

1

This is *** horse ***. I will no longer purchase Visa cards . I tried to check two different cards using the given...

Vanilla Visa and Vanilla Mastercard Latest Reviews

Recent published reviews
1

Went to activate $200 card absolutely worthless

Read all 451 reviews
1.9

can't get to their site..... just spins and spins and nothing comes up. This is not the first time this happened. Not...

Read all 186 reviews

Vanilla Visa and Vanilla Mastercard Products and Services

Most reviewed product and services
  • Vanilla Visa Gift Card (163 reviews)
  • Vanilla Visa Prepaid Card (62 reviews)
  • Vanilla Visa Card Activation (13 reviews)
  • Vanilla Mastercard Gift Card (84 reviews)
  • Vanilla Mastercard Prepaid Card (22 reviews)
  • Vanilla Mastercard Prepaid Card Activation (14 reviews)