PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Visa and Vanilla Mastercard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Visa
Vanilla Mastercard

Vanilla Visa and Vanilla Mastercard Overview

Total reviews 475 190
Company responses 0 0
Issues resolved 0 1

Vanilla Visa and Vanilla Mastercard Consumer Ratings

Rank
46 out of 204 in Cards category
61 out of 204 in Cards category
Customer service
No votes
37 in category
Product or Service Quality
No votes
50 in category
Website
No votes
50 in category
Reliability
No votes
39 in category

Vanilla Visa and Vanilla Mastercard Rating Details

Customer service
No votes
1.3 (84 reviews)
Reviewer's quote

...and because the cashier was inexperienced on how to deal with the card he put it through a couple of times without any result so I called vanilla card customer service just to find out whether the money was still on there because the customer service rep did not understand English very well it took her almost 10 minutes just to...

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Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost my money..

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Product or Service Quality
No votes
1.2 (78 reviews)
Reviewer's quote

...When I went home and put the card into my PayPal and another service the card was declined..

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I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a...

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Website
No votes
1.2 (78 reviews)
Reviewer's quote

Someone used my card information to make an account through this website and whoever did that purchased a premium package and it costed me $49. 95 and it still pending and I already cancelled the subscription. I did not make that transaction...

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when i went to website, put in the details it says web services returned null can you please let me know whether i can use the card still or it is a waste. there is no email ID on the website of Vanilla cards. also it requires me to call up Vancouver number on ISD which is more expensive than the...

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Reliability
No votes
1.2 (84 reviews)
Reviewer's quote

You guys had me on hold for 2 hours and plus like come on and to top it off I havent been able to use my funds that I reloaded on my card please help me activate the onevanilla prepaid card I bought it at cvs please give me a response back quickly I need to be able to use my card

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Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's probably how my $95 and some cents was stolen off my card.

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Vanilla Visa and Vanilla Mastercard Pros and Cons

Pros
  • No pros at all
  • Person on the phone
  • Lie to you
  • When the card works
  • Very good
  • Security of putting only as much money as i want
Cons
  • Bad customer service
  • No support
  • Losing money
  • Customer service
  • No suitable resolution
  • Lack of responce

Vanilla Visa and Vanilla Mastercard Most Positive Reviews

Top rated reviews
5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

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5

Love I love this card!! I am able to order online for the first time with this!!!! Like

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5

Vanilla visa is an awesome product. Never had an problems.

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No votes

Vanilla Visa and Vanilla Mastercard Most Critical Reviews

Lowest rated reviews
1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

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1

This is *** horse ***. I will no longer purchase Visa cards . I tried to check two different cards using the given...

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1

I bought the card. Paid to to have $20 loaded on it. Was charged the $20 and the $4.95 activation fee. Opened the card...

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1

I ordered this card for a Christmas present from Walmart and the recipient has yet to be able to activate/use etc. I...

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Vanilla Visa and Vanilla Mastercard Latest Reviews

Recent published reviews
No votes

My vanilla card says that my card is blocked..WHY?

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2

Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's...

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No votes

I've tried to activate this card. Numerous times since i bought it and paid for 100.00 to be loaded on it and the...

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2

I had $95 and some cents stolen from my card. I spoke with somebody at vanilla gift card, they gave me a case number,...

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Vanilla Visa and Vanilla Mastercard Products and Services

Most reviewed product and services
  • Vanilla Visa Gift Card (165 reviews)
  • Vanilla Visa Prepaid Card (73 reviews)
  • Vanilla Visa Card Activation (17 reviews)
  • Vanilla Mastercard Gift Card (88 reviews)
  • Vanilla Mastercard Prepaid Card (26 reviews)
  • Vanilla Mastercard Prepaid Card Activation (14 reviews)