PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Mastercard and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Mastercard
Vanilla Visa

Vanilla Mastercard and Vanilla Visa Overview

Total reviews 190 478
Company responses 0 0
Issues resolved 1 0

Vanilla Mastercard and Vanilla Visa Consumer Ratings

Rank
63 out of 206 in Cards category
48 out of 206 in Cards category
Reliability
46 in category
34 in category
Customer service
41 in category
33 in category
Website
56 in category
40 in category
Product or Service Quality
55 in category
38 in category

Vanilla Mastercard and Vanilla Visa Rating Details

Reliability
1.2 (84 reviews)
1.4 (167 reviews)
Reviewer's quote

Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's probably how my $95 and some cents was stolen off my card.

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This is not very professional I am filing a lawsuit I can not get a hold of any one of your reps

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Customer service
1.3 (84 reviews)
1.5 (193 reviews)
Reviewer's quote

Your customer service sucks, unprofessional and careless!!! Myvanilla prepaid card was stolen and when I called to get help and they hung up on me twice!! Don't rely on this people with your money. Just lost my money..

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...and because the cashier was inexperienced on how to deal with the card he put it through a couple of times without any result so I called vanilla card customer service just to find out whether the money was still on there because the customer service rep did not understand English very well it took her almost 10 minutes just to...

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Website
1.2 (78 reviews)
1.5 (173 reviews)
Reviewer's quote

when i went to website, put in the details it says web services returned null can you please let me know whether i can use the card still or it is a waste. there is no email ID on the website of Vanilla cards. also it requires me to call up Vancouver number on ISD which is more expensive than the...

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Someone used my card information to make an account through this website and whoever did that purchased a premium package and it costed me $49. 95 and it still pending and I already cancelled the subscription. I did not make that transaction...

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Product or Service Quality
1.2 (78 reviews)
1.4 (177 reviews)
Reviewer's quote

I had a problem with my prepaid one vanilla mastercard which made a unauthorized transaction and i call Custer service and said i have to weight 90 days and they eould send an survey to my email but never did. I would like to know if ya'll could do something about my unauthorized transactions as a...

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...When I went home and put the card into my PayPal and another service the card was declined..

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Vanilla Mastercard and Vanilla Visa Pros and Cons

Pros
  • When the card works
  • Very good
  • Security of putting only as much money as i want
  • No pros at all
  • Person on the phone
  • Lie to you
Cons
  • Customer service
  • No suitable resolution
  • Lack of responce
  • Bad customer service
  • No support
  • Losing money

Vanilla Mastercard and Vanilla Visa Most Positive Reviews

Top rated reviews
5

Love I love this card!! I am able to order online for the first time with this!!!! Like

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5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

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No votes
5

Vanilla visa is an awesome product. Never had an problems.

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Vanilla Mastercard and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

This is *** horse ***. I will no longer purchase Visa cards . I tried to check two different cards using the given...

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1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

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1

I ordered this card for a Christmas present from Walmart and the recipient has yet to be able to activate/use etc. I...

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1

I bought the card. Paid to to have $20 loaded on it. Was charged the $20 and the $4.95 activation fee. Opened the card...

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Vanilla Mastercard and Vanilla Visa Latest Reviews

Recent published reviews
2

Why was there a latonia on my email? how is somebody getting my information to change the password and stuff and that's...

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1

This is not very professional I am filing a lawsuit I can not get a hold of any one of your reps

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2

I had $95 and some cents stolen from my card. I spoke with somebody at vanilla gift card, they gave me a case number,...

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1

I purchased last week on11/16/2020 a my vanilla reloadable Visa debit card I paid $300 at the cash register and have...

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Vanilla Mastercard and Vanilla Visa Products and Services

Most reviewed product and services
  • Vanilla Mastercard Gift Card (88 reviews)
  • Vanilla Mastercard Prepaid Card (26 reviews)
  • Vanilla Mastercard Prepaid Card Activation (14 reviews)
  • Vanilla Visa Gift Card (171 reviews)
  • Vanilla Visa Prepaid Card (73 reviews)
  • Vanilla Visa Card Activation (17 reviews)