PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vacation Rental Pros and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vacation Rental Pros
VRBO

Vacation Rental Pros and VRBO Overview

Total reviews
79
280
Company responses
61
0
Issues resolved
1
2

Vacation Rental Pros and VRBO Consumer Ratings

Rank
51 out of 1628 in Real Estate category
122 out of 550 in Travel Agencies category
Customer service
119 in category
96 in category
Website
126 in category
91 in category
Product or Service Quality
158 in category
73 in category
Price Affordability
187 in category
107 in category

Vacation Rental Pros and VRBO Rating Details

Customer service
2 (46 reviews)
1.2 (140 reviews)
Reviewer's quote

...The VRP Office Manager (who lacks Customer Service skills) asked me if I would allow their technician to come out and put the missing Smoke Detectors in citing the "you must give us a 48 hour notice" clause in the rental contract...

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...I have contacted customer service twice with no results. Both times, I was told that they will be talking to the property owner but then I never receive any follow-up communications. It is shocking to me that there is not a class action lawsuit, although I suspect one will be coming soon...

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Website
2.9 (38 reviews)
2 (110 reviews)
Reviewer's quote

com website, and it sounded like a wonderful place for me to bring my 3 kids. I booked it, but when I got my confirmation email, the price I was charged was nearly 50% per night higher than what was advertised here. I tried for a day and a half to get a response from VacationRentalPros' local...

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Each time I called I was told that the property owner HAD to give me a refund if they wanted to continue to be listed on the VRBO website. I asked what would happen if they wouldn't give me a refund and the response was that they had to give me the rental for another date at the same price and...

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Product or Service Quality
1.2 (32 reviews)
1.5 (122 reviews)
Reviewer's quote

...We drove to the other unit and on the way the relocation specialist called us and said that the property was a lower quality than the one we originally rented and that we probably wouldn’t be happy. Well, she was right. I only had to pull in the driveway to see that...

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...VRBO customer service is a joke and Im in dire need of a refund. The only email I got said refund would be delayed due to Pandemic!!! What an excuse to hold peoples money. Beware before booking!!!..

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Price Affordability
1.8 (29 reviews)
1.8 (100 reviews)
Reviewer's quote

...I selected one of the alternates which had a reduced price listed on the wedsite. I chose that one and signed the contract. A few days later they sent an email telling me the owner did not agree to the pricing, or the pets, even though that is what it stated on the website...

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I was forced to find another place to stay (at a much higher price), and because Dusseldorf city is very crowded in this period (because of the boat show) I've only managed to find a location outside the city (that generated a lot of extra costs on transportation). On that evening I've contacted...

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Vacation Rental Pros and VRBO Pros and Cons

Pros
  • Quality
  • Personable
  • Maintenance
  • Variety
  • Online traffic
  • Large variety of choices all over the world
Cons
  • Supervisor never called to make things better
  • Shady buisness
  • Lousy customer service
  • Way i was treated
  • Refusal of refund
  • Poor customer service

Vacation Rental Pros and VRBO Most Positive Reviews

Top rated reviews
5

I rented Sea Urchin from Vacation Rental Pros in September 2014. Sea Urchin was very nice. It has lovely colors and...

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5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

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5

Though this condo was a little pricier than we thought our budget would allow, we decided to splurge and it was worth...

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5

Great support and crystal clear information!

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Vacation Rental Pros and VRBO Most Critical Reviews

Lowest rated reviews
1

We arrived for a month in Ft. Myers Beach using Vacation Rental Pros. The reviews were questionable but we were told...

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1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

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1

You want someone else to dictate you family vacation? If so give them a call. To say you can only rent a house/condo...

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1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

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Vacation Rental Pros and VRBO Latest Reviews

Recent published reviews
No votes

I had this company manage the rental of our condo in Florida.
they rent to anybody, we had all kinds of damage, bed bugs...

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No votes

First of all, I'm not pissed. I just had questions about pricing. I thought pricing was great until it doubled with all...

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1.3

My family and I stayed at "Coastal Charm" (Ponte Vedra Beach) from June 29th - July 6th. It was the most miserable vacat...

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1

I had to cancel a VRBO reservation the day after I made it due a legitimate emergency. The RSVP was for more than 30...

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Vacation Rental Pros and VRBO Products and Services

Most reviewed product and services
  • Vacation Rental Pros Condo Rental (20 reviews)
  • Vacation Rental Pros House Rental (17 reviews)
  • Vacation Rental Pros Property Rental (13 reviews)
  • Vrbo Customer Care (46 reviews)
  • Vrbo Property Booking (43 reviews)
  • Vrbo House Rental (31 reviews)