PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
USAA

Wells Fargo and USAA Overview

Total reviews
1574
1420
Company responses
0
0
Issues resolved
0
12

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1574 reviews. It is 154 reviews more than USAA received since May 9, 2008.

Wells Fargo and USAA Consumer Ratings

Rank
85 out of 921 in Banks category
232 out of 2345 in Financial Services category
Customer service
94 in category
212 in category
Product or Service Quality
59 in category
187 in category
Website
70 in category
140 in category

Wells Fargo and USAA Rating Details

Customer service
1.3 (371 reviews)
1.3 (587 reviews)
Reviewer's quote

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B

...And by the way, your new automated "Contact" system is awful, ludicrous, and anything but customer service. Get rid of it. Again, you have my contact info and I am a real person...

Diane G
Product or Service Quality
1.4 (316 reviews)
1.4 (474 reviews)
Reviewer's quote

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

Rebecca G
Website
1.9 (307 reviews)
2.1 (477 reviews)
Reviewer's quote

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000

I chatted with USAA online with the USAA website. The agent told me what happened and I said my mistake let me fix that and allowed that agent to pull the funds from my other checking account that I had with USAA. I asked the agent about my direct deposit and he said since he collected the funds to...

Nicholas H

Wells Fargo and USAA Pros and Cons

Pros
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

Wells Fargo and USAA Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Wells Fargo and USAA Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Wells Fargo and USAA Latest Reviews

Recent published reviews
1.2

In December I was Told the Safe Deposit Guy Went to Lunch and he had the Keys??? WRONG And Scary as a Customer--You...

Read all 1574 reviews

A USAA driver damaged my property and they have been non existent in responding.
The told me they don’t have an adjuster...

Read all 1420 reviews

Wells Fargo and USAA Products and Services

Most reviewed product and services
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)
  • Usaa Auto Insurance (226 reviews)
  • Usaa Customer Care (119 reviews)
  • Usaa Auto Claim (106 reviews)