PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
USAA

Wells Fargo and USAA Overview

Total reviews 1626 1517
Company responses 0 0
Issues resolved 1 13

Wells Fargo and USAA Consumer Ratings

Rank
97 out of 739 in Banks category
260 out of 1883 in Financial Services category
Customer service
100 in category
No votes
Product or Service Quality
67 in category
No votes
Website
77 in category
No votes
Reliability
87 in category
No votes

Wells Fargo and USAA Rating Details

Customer service
1.3 (390 reviews)
No votes
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

Read full review

...charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of...

Read full review
Product or Service Quality
1.4 (339 reviews)
No votes
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

Read full review

...I have been a USAA member since 1971 and find that the customer service has declined significantly in recent years..

Read full review
Website
1.9 (326 reviews)
No votes
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

Read full review

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

Read full review
Reliability
1.3 (300 reviews)
No votes
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Read full review

Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more...

Read full review

Wells Fargo and USAA Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Horrible customer service
  • Being treated like a criminal
  • Lack of understanding

Wells Fargo and USAA Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Read full review
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Read full review
5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

Read full review
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

Read full review

Wells Fargo and USAA Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Read full review
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Read full review
1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

Read full review
1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

Read full review

Wells Fargo and USAA Latest Reviews

Recent published reviews
No votes

Still waiting for feedback please. I am trying to get my money back or dispute it because the woman that sold me the...

Read full review
2.1

Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my...

Read full review
No votes

I had voiced my concerns related to disrespecting and discriminating. I did receive follow up from the company to...

Read full review
3.7

So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but...

Read full review

Wells Fargo and USAA Products and Services

Most reviewed product and services
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Usaa Auto Insurance (235 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (109 reviews)