PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
1.9
Wells Fargo
USAA

Wells Fargo and USAA Overview

Total reviews 1949 2119
Company responses 0 0
Issues resolved 7 21

Wells Fargo and USAA Consumer Ratings

Rank
586 out of 3887 in Financial Services category
410 out of 3887 in Financial Services category
Customer service
508 in category
447 in category
Product or Service Quality
493 in category
426 in category
Website
412 in category
325 in category
Reliability
460 in category
384 in category

Wells Fargo and USAA Rating Details

Customer service
1.4
(537 reviews)
1.5
(963 reviews)
Reviewer's quote

My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...

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...I need to talk to someone higher then the ATM customer service or I will turn this over to the media to investigate..

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Product or Service Quality
1.5
(467 reviews)
1.6
(779 reviews)
Reviewer's quote

At the Wells Fargo bank I was informed that they aren't able to provide that service at their branch, I should go to a different branch (40minute drive each way). I tried to make a substantial payment (close to what I thought was payoff), instead of crediting the payment to the mortgage balance and...

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Super service. Answered all my questions accurately and instantly. Very effective, efficient, and courteous..

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Website
1.9
(449 reviews)
2.1
(757 reviews)
Reviewer's quote

The page on their website showing my home and mailing addresses is correct. The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills...

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...2) Website repeatedly fails to put vehicles in storage or remove them from storage. No way to call on a weekend or holiday - there is no-one working. 3) Several times USAA adjusters totaled a car so they could pay less on a claim...

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Reliability
1.4
(431 reviews)
1.6
(777 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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...The past 5 years has really given me a bad taste for USAA insurance company reliability, they no longer reward loyalty and safe behaviors, and their lack of care for the customer has become a great disappointment..

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Wells Fargo and USAA Pros and Cons

Pros
  • Nightmare
  • No customer service
  • Decent customer service
  • What they used to be
  • How usaa used to operate and care for its members
  • Can talk to live person
Cons
  • Customer service
  • Rude representatives
  • Incompetant
  • Horrible customer service
  • Did not resove issue
  • Customer service is the worst

Wells Fargo and USAA Most Positive Reviews

Top rated reviews
5

Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...

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5

There seems to be no provision to log on if I get a new phone number and a new e mail at the same time. I have spent...

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Wells Fargo and USAA Most Critical Reviews

Lowest rated reviews
1

I have been a Wells Fargo customer for 20 years. I have brought my whole family and many friends over the years to this...

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1

I called thing again and they rerouted me until they said alll people from that dept werent available I suggest calling...

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1

They tried to steal $15.2 k left me homeless 8 months. I finally got my funds. The claimed that it was fraudulent. It...

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1

Made the BIG mistake of deleting current working automatic payment account for a different one, to pay for my auto...

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Wells Fargo and USAA Latest Reviews

Recent published reviews
1

They took 7.5 months to return my $15.2 k from the sale of my home. They claimed that it was fraudulent. It was not....

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1

Ive already submitted this to this site and to them they must honor these checks or else. What is wrong w them

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1

I didn't owe them anything; I wasn't carrying a balance, the account was zero. Yesterday, I got a letter saying my credi...

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No votes

Have not received a bill. Worried that my insurance is no longer active. I have not received a notice of cancellation bu...

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