PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Wells Fargo

USAA and Wells Fargo Overview

Total reviews 1550 1643
Company responses 0 0
Issues resolved 14 1

USAA and Wells Fargo Consumer Ratings

Rank
274 out of 1921 in Financial Services category
104 out of 748 in Banks category
Customer service
253 in category
107 in category
Product or Service Quality
218 in category
73 in category
Website
169 in category
82 in category
Reliability
183 in category
94 in category

USAA and Wells Fargo Rating Details

Customer service
1.3 (665 reviews)
1.3 (395 reviews)
Reviewer's quote

...Their customer "service" people are officious, ignorant...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.4 (540 reviews)
1.4 (346 reviews)
Reviewer's quote

So IF YOU'RE LOOKING TO INVOLVE I SAW IN ANY BANKING OR SERVICE NEEDS, JUST TAKE HEADE, OF USAA'S PRIOR Consumers like myself, and find a NICE CREDIT UNION THAT VALUES YOUR BUSINESS, BECAUSE USAA, HAS LOST ITS WAY. What once was a quality BANK, no longer care about pleasing their consumers, and...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
2.1 (526 reviews)
1.9 (329 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.4 (518 reviews)
1.3 (304 reviews)
Reviewer's quote

I was told incorrect information by an adjuster and no one is attempting to correct it, or even be creative to find other ideas to make up for the error.

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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USAA and Wells Fargo Pros and Cons

Pros
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Customer service
  • Incompetant
  • Rude representatives

USAA and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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USAA and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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USAA and Wells Fargo Latest Reviews

Recent published reviews
No votes

Had never heard of this company till after my husband who was a marine Corp veteran dies at the early age of 46 from a...

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1

A check sent to be mailed was stolen (maybe out of our mailbox), altered, and deposited via ATM into an unauthorized...

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No votes

Read my other review of them here

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No votes

You are putting people in danger by allowing people in your bank with their face covered. Did you ever stop to think...

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USAA and Wells Fargo Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)