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USAA

Loans and Mortgages
  • 7 ISSUES RESOLVED
  • 935 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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  • 0 ISSUES RESOLVED
  • 1240 TOTAL REVIEWS
  • $3.2M CLAIMED LOSSES
  • $9.9K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Nothing so far 6
  • I always felt secure 2
  • Wells fargo stole my home with no missed paymants and proof 2
  • Who did try to make me fell better 2
  • Wells fargo has not caused me any more undue hardship 1

Customers don't like

  • Rude representatives16
  • Incompetant14
  • Dishonest13
  • Customer service11
  • Misinformation9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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