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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1006 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Do not use 3
  • Customer service is great 3

Customers don't like

  • Being treated like a criminal6
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Employees unwillingness to help4
  • Customer service i received4
Delete
  • 0 ISSUES RESOLVED
  • 1314 TOTAL REVIEWS
  • $4M CLAIMED LOSSES
  • $11.9K AVERAGE LOSS
1.6
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Wells fargo stole my home with no missed paymants and proof 2
  • Who did try to make me fell better 1
  • Wells fargo has not caused me any more undue hardship 1
  • Wells fargo did not complete a fair review for a loan mod 1
  • Total disregard for taking care of their established customers 1

Customers don't like

  • Customer service8
  • Rude representatives6
  • Incompetant6
  • Unwillingness to help4
  • Rude representative4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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