PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Wells Fargo

USAA and Wells Fargo Overview

Total reviews 1521 1627
Company responses 0 0
Issues resolved 14 1

USAA and Wells Fargo Consumer Ratings

Rank
261 out of 1882 in Financial Services category
99 out of 740 in Banks category
Customer service
234 in category
99 in category
Product or Service Quality
202 in category
67 in category
Website
155 in category
78 in category
Reliability
170 in category
86 in category

USAA and Wells Fargo Rating Details

Customer service
1.3 (646 reviews)
1.3 (390 reviews)
Reviewer's quote

...charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.4 (524 reviews)
1.4 (339 reviews)
Reviewer's quote

...I have been a USAA member since 1971 and find that the customer service has declined significantly in recent years..

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
2.1 (512 reviews)
1.9 (326 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.4 (501 reviews)
1.3 (300 reviews)
Reviewer's quote

Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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USAA and Wells Fargo Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Lack of understanding
  • Customer service
  • Incompetant
  • Rude representatives

USAA and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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USAA and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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USAA and Wells Fargo Latest Reviews

Recent published reviews
No votes

I recently closed a cd with your bank that I had for a prepaid credit card. Its been over a month and I have not...

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No votes

I have tried to call several times but the phone keeps breaking up and can’t understand... I have a case # S11294322 I a...

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No votes

Car was stolen from knollwood last nite While I was in the hospital

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No votes

Still waiting for feedback please. I am trying to get my money back or dispute it because the woman that sold me the...

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USAA and Wells Fargo Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (235 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (110 reviews)
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)