PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Wells Fargo

USAA and Wells Fargo Overview

Total reviews
1401
1569
Company responses
0
0
Issues resolved
12
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1569 reviews. It is 168 reviews more than USAA received since May 9, 2008.

USAA and Wells Fargo Consumer Ratings

Rank
228 out of 2599 in Financial Services category
82 out of 1028 in Banks category
Customer service
212 in category
89 in category
Website
137 in category
66 in category
Product or Service Quality
188 in category
58 in category

USAA and Wells Fargo Rating Details

Customer service
1.3 (576 reviews)
1.3 (367 reviews)
Reviewer's quote

...But apparently plenty of money for ads and new customer acquisition..

Shaylie

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Website
2.1 (466 reviews)
1.9 (305 reviews)
Reviewer's quote

I chatted with USAA online with the USAA website. The agent told me what happened and I said my mistake let me fix that and allowed that agent to pull the funds from my other checking account that I had with USAA. I asked the agent about my direct deposit and he said since he collected the funds to...

Nicholas H

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000
Product or Service Quality
1.4 (464 reviews)
1.4 (314 reviews)
Reviewer's quote

...move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest...

PissedConsumer1721691

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460

USAA and Wells Fargo Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal
  • Customer service
  • Incompetant
  • Rude representatives

USAA and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

USAA and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

USAA and Wells Fargo Latest Reviews

Recent published reviews
1.4

USAA sold off their mutual fund investment operations. Victory Capitol puts you on hold forever and you can no longer re...

Read all 1401 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

USAA and Wells Fargo Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (222 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)