PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Werner Enterprises and Us Xpress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Werner Enterprises
Us Xpress

Werner Enterprises and Us Xpress Overview

Total reviews
218
47
Company responses
0
0
Issues resolved
1
0

Werner Enterprises was first mentioned on PissedConsumer on Feb 5, 2008 and since then this brand received 218 reviews. It is 171 reviews more than Us Xpress received since Feb 9, 2010.

Werner Enterprises and Us Xpress Consumer Ratings

Rank
94 out of 1508 in Transportation and Logistics category
182 out of 1508 in Transportation and Logistics category
Website
82 in category
92 in category
Customer service
56 in category
130 in category
Turnaround Time
69 in category
179 in category

According to consumer ratings and reviews, Werner Enterprises ranks 88 points higher in the Transportation and Logistics category than Us Xpress. People gave Werner Enterprises 2.2 stars for Website criterion in Transportation and Logistics category and it is 262 points higher than the worst rated brand in this category. At the same time, Us Xpress was rated 2 stars for Website criterion in this category and it is 252 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Werner Enterprises has a higher rating than Us Xpress. Regarding Turnaround Time criterion, consumers gave Werner Enterprises 1.9 stars and it is 80% greater than other in category. Us Xpress however was rated 1 stars and it is 52% worse than other in category.

Werner Enterprises and Us Xpress Rating Details

Website
2.2 (31 reviews)
2 (6 reviews)
Reviewer's quote

I want a new truck because the truck I'm currently assigned to is giving me to many problems it been I the shop 3 times in a month due to losing power cutting off on highway while driving, also have a terrible smell that bother me. I had the terminal to clean it smell still in here skin is being...

Cimone

This comp. Has gone down hill or off of a clif and is fast aprotching the bottom. Ever cence eric took over from max this com. Has gotten so bad that i don't think that any of the longtime employees are left. So all they have are new drivers. And now thay ARE TURNING THE SPEED DOWN TO 62 MPH !!!!!!...

Joe d
Customer service
2.1 (29 reviews)
1.2 (9 reviews)
Reviewer's quote

I called customer service to report the driver that ran me and my small one-year-old child off the side of the highway in Denton Texas on I-35 at 4:50 pm on Friday September 27th. How many drivers do you have on this road? Is there no tracking system or a way to sign in the truck number you are in?...

Aliannah

I ran close to 3000 miles now they are refussing to pay me. They are pretending they only know about to. So I have to go the process of getting an attorney to get my pay. No one tell me what is going on . On top of that I was left in the middle of no where with out money for food. How many time...

PissedConsumer1352054
Turnaround Time
1.9 (29 reviews)
1 (6 reviews)
Reviewer's quote

In that time frame, he has been broke down more than he's been on the road. From AC, transmission, electrical issues, to unsafe tires. When he does get out on the road, he gets short loads or stuck doing *** loads that pay *** Road break down is a joke, weekend & night dispatch are *** & fleet...

Delan

...But they would not pay for any time spend in class and Brandi Burroughs is avoiding my calls for miles drove for two days. This is Bull..

PissedConsumer1193498

Werner Enterprises and Us Xpress Pros and Cons

Pros
  • Good loads
  • Your kind employee
  • Your kind and generous employee
  • To be lied too
  • New trucks
Cons
  • Dangerous truck driver
  • No help
  • Bad management
  • Lack of concern for a persons life
  • No pay for miles driven
  • Lies to get people in under false pretense

Werner Enterprises and Us Xpress Most Positive Reviews

Top rated reviews
5

A fraudulent check from your company was sent to me

No votes

Werner Enterprises and Us Xpress Most Critical Reviews

Lowest rated reviews
1

Racists employees in lithia springs ga. Wrong bus information and hiring practices

1

I been a driver for a short time at us xpress... I been threw 5 trucks within a few months head gasket issues bent cam...

Werner Enterprises and Us Xpress Latest Reviews

Recent published reviews
4.3

I want a new truck because the truck I'm currently assigned to is giving me to many problems it been I the shop 3 times...

Read all 218 reviews
1

This comp. Has gone down hill or off of a clif and is fast aprotching the bottom. Ever cence eric took over from max...

Read all 47 reviews

Werner Enterprises and Us Xpress Products and Services

Most reviewed product and services
  • Werner Enterprises Vehicle Driver (35 reviews)
  • Werner Enterprises Driver Recruitment (1 review)
  • Werner Enterprises Customer Care (1 review)
  • Us Xpress Vehicle Driver (9 reviews)
  • Us Xpress Manager (1 review)