PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Us Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Us Bank

Wells Fargo and Us Bank Overview

Total reviews
1602
347
Company responses
0
0
Issues resolved
1
1

Wells Fargo and Us Bank Consumer Ratings

Rank
85 out of 709 in Banks category
145 out of 709 in Banks category
Customer service
92 in category
111 in category
Product or Service Quality
61 in category
108 in category
Website
71 in category
112 in category
Reliability
84 in category
92 in category

Wells Fargo and Us Bank Rating Details

Customer service
1.3 (380 reviews)
1.2 (152 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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There is no email address for customer service, no live chat, and no way to solve my problem using any of their automated systems- the only option is to "call customer service". I have been doing that non-stop for 5 days now, sat on hold for hours, and now it's dropping my call without even...

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Product or Service Quality
1.4 (326 reviews)
1.1 (131 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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This is the worse service I have ever experienced its been well over a month with no relia card cant contact anyone they leave you on hold for hours then hang up dont use it reliacard ever..

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Website
1.9 (316 reviews)
1.5 (118 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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...Then told to call back or go to website, which I'm locked out of. It's a mess and I need access to my funds now..

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Reliability
1.3 (288 reviews)
1.2 (124 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Only returned 100 out of 500$ I deposited on 4/30/20 at 5:30

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Wells Fargo and Us Bank Pros and Cons

Pros
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
  • Us bank complaint
  • Screw us bank
  • Some friendly staff
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Customer service
  • Customer service and lack of professionalism
  • Incompetent

Wells Fargo and Us Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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4.2

TO President/CEO
US Bank Corporation

FR Eduardo V. Ilagan
9000 East Road
Redwood Valley, CA 95470
Tel (541)3...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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3.4

I am locked out of my account. There is no possible way to log in online or get through by phone. I'm screwed, really...

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Wells Fargo and Us Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

i would not recommend this gift card to anyone. We need to bring this company down. I simply wanted to check the...

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Wells Fargo and Us Bank Latest Reviews

Recent published reviews
3.1

Semper Fi Logistics (SFL 4 brevity) moved me in a horrible fashion, but what Wells Fargo Bank (WFB 4 brevity) did was ev...

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1

Go figure I ordered a replacement card , they couldn't even tell me when the card was going to arrive , next thing , I...

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1

Every day. Have called many times up to 6 times, a day 3 to 4 hours at a time, to try to get my retirement, do not put...

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1

I told a Teller that any pen she touched SHE will touch including any receipts that`s all I was trying to tell her and...

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Wells Fargo and Us Bank Products and Services

Most reviewed product and services
  • Wells Fargo Account (236 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Us Bank Banking Service (40 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Customer Care (25 reviews)