PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Us Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Us Bank
Wells Fargo

Us Bank and Wells Fargo Overview

Total reviews 433 1659
Company responses 0 0
Issues resolved 1 1

Us Bank and Wells Fargo Consumer Ratings

Rank
152 out of 707 in Banks category
106 out of 707 in Banks category
Customer service
121 in category
105 in category
Product or Service Quality
124 in category
76 in category
Reliability
109 in category
93 in category
Website
129 in category
82 in category

Us Bank and Wells Fargo Rating Details

Customer service
1.2 (198 reviews)
1.3 (402 reviews)
Reviewer's quote

Customer service was very great at what I needed done to my account and I was very pleased with how everything worked out..

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Then i wrote and e-mail to customer service explaining some of this and let them know to call me when they had it resolved since my time is valuable. After a half hour or so a person from WF called me and was very apologetic and seamed to care about me (the customer) after we got through all the...

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Product or Service Quality
1.1 (169 reviews)
1.4 (350 reviews)
Reviewer's quote

These people are horrible at customer service. There will be *** to pay if they take that penalty amount out of my impound account or if the County puts a lien on my house for non-payment of taxes. Anyone know of any good law firms out there willing to pursue a class action lawsuit if they do this?...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Reliability
1.2 (154 reviews)
1.3 (308 reviews)
Reviewer's quote

Same bs only now Im trying to upload my id and the site is forbidden. Now I have two checks I cant access and no way to re verify my identity. Ive been hung up on by Reliacard reps twice. Its been *** I feel like Im being robbed. Ive called every person from the federal trade commission channel 7...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Website
1.5 (154 reviews)
1.9 (335 reviews)
Reviewer's quote

...Another woman told me all I had to do was send a selfie and gave me a website to goto and I tried for hours but it would not let me because Im locked out of my account. I really need to resolve this soon because my life is now falling apart!..

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Us Bank and Wells Fargo Pros and Cons

Pros
  • Us bank complaint
  • Some friendly staff
  • Screw us bank
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • Customer service and lack of professionalism
  • Held my money for no reason
  • Customer service
  • Incompetant
  • Rudeness

Us Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

i want to know why i havent received my reliacard itz been a month after i checked they sent it ou already in July,...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

I have been waiting over 3 weeks i done fax info i even call fdic for this still no money

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Us Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

i would not recommend this gift card to anyone. We need to bring this company down. I simply wanted to check the...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Us Bank and Wells Fargo Latest Reviews

Recent published reviews
5

Customer service was very great at what I needed done to my account and I was very pleased with how everything worked...

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No votes

Went to a Wells Fargo first week in September with death of my son in Huntersville NC. No list of information given to t...

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No votes

We are in a pandemic. Finances are tight. I deposited what was supposed to be a 782 dollar check yesterday and noticed a...

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No votes

Wells Fargo as of January 22, 2021, does not offer their customer specific information on what they require to close a d...

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Us Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Us Bank Banking Service (42 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Credit Card (19 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (201 reviews)
  • Wells Fargo Checking Account (121 reviews)