PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Us Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Us Bank
Wells Fargo

Us Bank and Wells Fargo Overview

Total reviews
311
1569
Company responses
0
0
Issues resolved
1
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1569 reviews. It is 1258 reviews more than Us Bank received since Mar 18, 2008.

Us Bank and Wells Fargo Consumer Ratings

Rank
139 out of 1026 in Banks category
81 out of 1026 in Banks category
Customer service
108 in category
90 in category
Staff
106 in category
92 in category
Product or Service Quality
106 in category
59 in category

According to consumer ratings and reviews, Wells Fargo ranks 58 points higher in the Banks category than Us Bank. People gave Us Bank 1.2 stars for Customer service criterion in Banks category and it is 106 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wells Fargo has a higher rating than Us Bank. Regarding Product or Service Quality criterion, consumers gave Us Bank 1.1 stars and it is 50% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 72% greater than other in category.

Us Bank and Wells Fargo Rating Details

Customer service
1.2 (133 reviews)
1.3 (367 reviews)
Reviewer's quote

You are not a customer, you are a prisoner. they WILL mess up your mortgage, and you have NO legal recourse. they will not look into any issues, they will not contact you...

nope

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Staff
1.3 (116 reviews)
1.4 (296 reviews)
Reviewer's quote

Not only are there staff inept, they are quite lazy and just go with the flow. My mother passed away, and left only a bank account with no beneficiaries, per say, she opened it in 1987 and had "surviving children", as the beneficiaries. When she passed away, USBANK said because she didn't list all...

PissedConsumer1709098

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752
Product or Service Quality
1.1 (116 reviews)
1.4 (314 reviews)
Reviewer's quote

Twice tried to refinance and agent should have known bank policy before I even applied. Wasted my time and money.

sheree

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460

Us Bank and Wells Fargo Pros and Cons

Pros
  • Us bank complaint
  • Screw us bank
  • Some friendly staff
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Customer service and lack of professionalism
  • Incompetent
  • Customer service
  • Incompetant
  • Rude representatives

Us Bank and Wells Fargo Most Positive Reviews

Top rated reviews
3.9

TO President/CEO
US Bank Corporation

FR Eduardo V. Ilagan
9000 East Road
Redwood Valley, CA 95470
Tel (541)3...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Us Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Us Bank and Wells Fargo Latest Reviews

Recent published reviews
1

I used my card at ATM ( it'sthe kind that sucks it in).. After selections were all made waiting for cash .. Waiting;...

Read all 311 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

Us Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Us Bank Banking Service (37 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Customer Care (25 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)