PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Us Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Us Bank
Wells Fargo

Us Bank and Wells Fargo Overview

Total reviews
315
1573
Company responses
0
0
Issues resolved
1
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1573 reviews. It is 1258 reviews more than Us Bank received since Mar 18, 2008.

Us Bank and Wells Fargo Consumer Ratings

Rank
139 out of 921 in Banks category
85 out of 921 in Banks category
Customer service
108 in category
93 in category
Product or Service Quality
104 in category
59 in category
Staff
107 in category
92 in category

According to consumer ratings and reviews, Wells Fargo ranks 54 points higher in the Banks category than Us Bank. People gave Us Bank 1.2 stars for Customer service criterion in Banks category and it is 106 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Wells Fargo has a higher rating than Us Bank. Regarding Staff criterion, consumers gave Us Bank 1.3 stars and it is 50% worse than other in category. Wells Fargo however was rated 1.4 stars and it is 57% greater than other in category.

Us Bank and Wells Fargo Rating Details

Customer service
1.2 (135 reviews)
1.3 (370 reviews)
Reviewer's quote

...called customer service - was told they could help me but I should call 1 800 US Banks ---- no person --- just 1 for checking, 2 for credit card. They have the WORST customer service. what is up with the website? were they hacked? when would they say anything?..

PissedConsumer1754612

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B
Product or Service Quality
1.1 (118 reviews)
1.4 (316 reviews)
Reviewer's quote

...This bank has poor customer service and poor control over it's staff. This bank also misrepresents its product application processes. I have relatively good credit (740-780)...

Mataya

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445
Staff
1.3 (118 reviews)
1.4 (298 reviews)
Reviewer's quote

Not only are there staff inept, they are quite lazy and just go with the flow. My mother passed away, and left only a bank account with no beneficiaries, per say, she opened it in 1987 and had "surviving children", as the beneficiaries. When she passed away, USBANK said because she didn't list all...

PissedConsumer1709098

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752

Us Bank and Wells Fargo Pros and Cons

Pros
  • Us bank complaint
  • Screw us bank
  • Some friendly staff
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • Customer service and lack of professionalism
  • Incompetent
  • Customer service
  • Incompetant
  • Rude representatives

Us Bank and Wells Fargo Most Positive Reviews

Top rated reviews
3.9

TO President/CEO
US Bank Corporation

FR Eduardo V. Ilagan
9000 East Road
Redwood Valley, CA 95470
Tel (541)3...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Us Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Us Bank and Wells Fargo Latest Reviews

Recent published reviews
1

I have not been able to access my account in 5 days. try to log in and it notes "not available at this time" --- they...

Read all 315 reviews
1

when i reported fraud i was informed all was well. two weeks later 10 business days i went in again and was informed...

Read all 1573 reviews

Us Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Us Bank Banking Service (39 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Customer Care (25 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)