PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Upstep and WalkFit Platinum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Upstep
WalkFit Platinum

Upstep and WalkFit Platinum Overview

Total reviews
5
162
Company responses
0
0
Issues resolved
0
0

Upstep and WalkFit Platinum Consumer Ratings

Rank
401 out of 3062 in E-commerce category
64 out of 483 in Medical Supplies and Equipment category
Product or Service Quality
291 in category
19 in category
Price Affordability
555 in category
56 in category
Exchange, Refund and Cancellation Policy
185 in category
64 in category
Customer service
208 in category
91 in category

Upstep and WalkFit Platinum Rating Details

Product or Service Quality
2 (4 reviews)
3.1 (11 reviews)
Reviewer's quote

...I am in No way satisfied with this product. I believe they are one size fits all product. They tell you they are custom...

Read full review

Called WalkFit customer service and spoke with Robert. I told him I had ordered WalkFit inserts and two supplement bottles were sent with the order, complimentary. That was last month...

Read full review
Price Affordability
2 (4 reviews)
2.7 (12 reviews)
Reviewer's quote

The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The company was not helpful in resolving any issues with my order, you'd have to fight to get through to receive an answer to your inquiry.Still haven't gotten my refund, and they...

Read full review

...95 price for the Walkfit Platinum along with one $9. 95 S&P fee my confirmation email never reflected any additional fees so I assumed I was only paying a total of $9. 95 in S&P fees...

Read full review
Exchange, Refund and Cancellation Policy
2 (4 reviews)
1.5 (13 reviews)
Reviewer's quote

finally I get a ship back address and they send me an email saying they are going to do a refund. that was on July 9th, this is july 19th, still no refund, no one answers the phone and they say they processed it and my credit card company is to blame which is a lie. Don't waste your money, I lost...

Read full review

The return policy and return instructions are nightmare to me. The customer service handling the return application are skilled in avoiding calls to prevent cancellation request from customers. I am a VICTIM of the Transaction and wish to return the products shipped to me via UPS fr: Walkfit...

Read full review
Customer service
2 (4 reviews)
1.4 (12 reviews)
Reviewer's quote

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a real change. The first time I really felt the change was when I started using Upstep's custom orthotics! It wad customised to my feet and for my Basketball needs! It was easy - once...

Read full review

I called customer service right away- they said order would not go through system within 24 hours, so they can not cancel YET. So I send e mail request to cancel it as soon as it will be in a system. In 2 hours I received e mail that order was PROCESSED AND SHIPPED I called customer service several...

Read full review

Upstep and WalkFit Platinum Pros and Cons

Pros
  • Great website high quality product very good customer service
  • Walkfit inserts
  • Different spacer adjustments
  • Customizable inserts
Cons
  • Junk and bad customer service
  • Could not get my name correct
  • Dishonest advertising
  • Received something not ordered
  • 1 customer service employee and wrong info given to me

Upstep and WalkFit Platinum Most Positive Reviews

Top rated reviews
5

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a...

Read full review
5

I purchased my walkfit through a tv presentation and had no problem with delivery.
A bit of background, I have suffered...

Read full review
No votes
5

I love my walkfits but they have cracks in them will you replace them.

Read full review

Upstep and WalkFit Platinum Most Critical Reviews

Lowest rated reviews
1

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic...

Read full review
1

I received my order for Walkfit Platinum and the bill was $69.75. When I ordered them they were advertised as buy one...

Read full review
1

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them...

Read full review
1

No hay quien se imponga a esa cosa tan dura. No se djen impresionar por el video del equilibrio.Aguante tod un mes y al...

Read full review

Upstep and WalkFit Platinum Latest Reviews

Recent published reviews
1

The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The...

Read full review
No votes

My husband steve winstead 1524 north lyon ave, springfield. Mo 65803 ordered product which i took and was highly...

Read full review
No votes

I am both mad and upset the I bought Upstep supposed orthotics! These are not custom at all..At best they are...

Read full review
No votes

received two right medium pads. Please send the left medium pad.

Read full review

Upstep and WalkFit Platinum Products and Services

Most reviewed product and services
  • Upstep Inserts (3 reviews)
  • Walkfit Platinum Inserts (9 reviews)
  • Walkfit Platinum Shipping Service (7 reviews)
  • Walkfit Platinum Customer Care (6 reviews)