PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Yrc Freight and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Yrc Freight
UPS

Yrc Freight and UPS Overview

Total reviews
61
5789
Company responses
0
0
Issues resolved
0
28

Yrc Freight and UPS Consumer Ratings

Rank
258 out of 1032 in Transportation and Logistics category
165 out of 1032 in Transportation and Logistics category
Customer service
167 in category
137 in category
Product or Service Quality
352 in category
118 in category
Tracking Tool
137 in category
64 in category
Value for money
153 in category
125 in category

Yrc Freight and UPS Rating Details

Customer service
1 (36 reviews)
1.2 (1549 reviews)
Reviewer's quote

This company has absolutely horrible customer service. I'm certain they broke the product (a TOILET) they delivered. How do you break a toilet? Well, they obviously did...

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...Contacted customer service at hub facility. They claim no responsibility for the package which should be with damaged package processing and I (receiver) should contact customer service. Customer service says since I don't have the package, I cannot file a damaged package claim...

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Product or Service Quality
1 (28 reviews)
1.3 (1202 reviews)
Reviewer's quote

So I talk to a manager in Customer service and she promises me we will get our shipment first thing Thursday morning, the warehouse is literally 30 minutes away!!! GUESS WHAT ITS 12:39PM ON THURSDAY AND I AM JUST NOW GETTING A SHIPMENT THAT WAS PROMISED TO BE DELIVERED BY MONDAY AT 12:00 PM. OH AND...

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...YOU cannot speak with anyone about this p*ss poor service and as a business owner will NEVER use them again-- I am baffled that a company whose primary business is shipping has lost it during this quarantine. and worst they don't seem to care that they will be losing customers..

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Tracking Tool
1 (28 reviews)
1.9 (1127 reviews)
Reviewer's quote

...just got a tracking number & it says it will be delivered in 6 days...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Value for money
1.1 (28 reviews)
1.3 (735 reviews)
Reviewer's quote

I contracted this company to pick up freight in another state from a vendor. When shipment was received it was not what I ordered. The company I purchased from says the shipment was correctly put on the shipping truck, and that YRC made a mistake at drop off. When we called to ask if we could talk...

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...No, we don't do that, you can go to a UPS store, and they can help you, I said no I am not paying more money to go to a UPS store to ship anything. This was going to cost well over $500. 00 to ship these boxes, she said there was no one who could help me...

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Yrc Freight and UPS Pros and Cons

Pros
  • Inexpensive
  • Cheep
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Everthing
  • Service
  • Incompetence
  • Poor customer service
  • Delivery
  • Customer service agent

Yrc Freight and UPS Most Positive Reviews

Top rated reviews
4

Had a shipment and then got a bill for an extra $150.00. They said it was because it was a residential address. It has...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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No votes
5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Yrc Freight and UPS Most Critical Reviews

Lowest rated reviews
1

yrc has picked up freight from our company. We paid up front, so they took a check and my freight held it at the termina...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

YRC implemented a mandatory NMFC system in January 2016. Unfortunately, there is often inconsistency between the NMFC...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Yrc Freight and UPS Latest Reviews

Recent published reviews
1.3

This company has absolutely horrible customer service. I'm certain they broke the product (a TOILET) they delivered....

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1

I ship both business and personal items up to 30 per week -- the one shipped by UPS either are 2-3 weeks late, never...

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1

I had my broker set up a shipment of 1 crate of glass coming form Canada to the United States. The company promised deli...

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3

I would feel guilty if I didn't give them an average review because they did deliver this package when they said they...

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Yrc Freight and UPS Products and Services

Most reviewed product and services
  • Yrc Freight Delivery Service (15 reviews)
  • Yrc Freight Customer Care (10 reviews)
  • Yrc Freight Vehicle Driver (5 reviews)
  • Ups Delivery Service (1909 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)