PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viabox and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viabox
UPS

Viabox and UPS Overview

Total reviews
62
5626
Company responses
0
0
Issues resolved
5
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5626 reviews. It is 5564 reviews more than Viabox received since Jul 20, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Viabox customer support team than with UPS customer service.

Viabox and UPS Consumer Ratings

Rank
146 out of 1689 in Transportation and Logistics category
158 out of 1689 in Transportation and Logistics category
Customer service
131 in category
128 in category
Product or Service Quality
95 in category
107 in category
Website
117 in category
142 in category

According to consumer ratings and reviews, Viabox ranks 12 points higher in the Transportation and Logistics category than UPS. People gave Viabox 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 252 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Viabox has a higher rating than UPS. Regarding Website criterion, consumers gave Viabox 1.9 stars and it is 69% greater than other in category. UPS however was rated 1.6 stars and it is 63% greater than other in category.

Viabox and UPS Rating Details

Customer service
1.2 (31 reviews)
1.2 (1461 reviews)
Reviewer's quote

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED..

Alexis

...I called customer(so called) service and was told " sorry but cannot guarantee delivery on ANY date" That I would just get the package when I get it. Last tracking entry showed that they had handed the package over to the US post office for delivery. I still do not have it...

Havilah
Product or Service Quality
1.5 (28 reviews)
1.3 (1124 reviews)
Reviewer's quote

In 2018, we had items shipped to Viabox, we still do not have them (over 6 months ago), we paid for everything, they said we did not pay, submitted the proof of payment as it was a wire transfer. Now no one will respond other than 4 months of our accounting department is looking into it. Really? It...

Michele W

...I will Never, I repeat, Never use UPS delivery service again. The clerk was correct when he said “ You shouldn’t ship that doesn’t cost a lot”..

Lesley E
Website
1.9 (26 reviews)
1.6 (1092 reviews)
Reviewer's quote

I thought it was a mistake and contacted them again but it turned out to be true and that's an absurd since USPS rates website show around $13 (maybe less) for this service. Unfortunately neither USPS nor any other carrier will accept international card as payment. :( I live in Brazil and don't see...

Javaughn

...Their website says its suppose to be delivered today by end of day. Guess what, now the rep says its lost in transit. 3 weeks ago they delivered my order to a completely different address...

Rhonda W

Viabox and UPS Pros and Cons

Pros
  • Repacking for free
  • Pics of content for free
  • No fees
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Customer service
  • Communication
  • Slow responses from customer service
  • Poor customer service
  • Delivery
  • Customer service agent

Viabox and UPS Most Positive Reviews

Top rated reviews
3.5

I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Viabox and UPS Most Critical Reviews

Lowest rated reviews
1

Don't ever deal with these clowns, they will overcharge you for shipping rates. I compared one item which I had to ano...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Viabox and UPS Latest Reviews

Recent published reviews
1

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED

Read all 62 reviews
1

Received notice that my package would be delivered on 12-11-2019. Never delivered. Then each day after was promised...

Read all 5626 reviews

Viabox and UPS Products and Services

Most reviewed product and services
  • Viabox Shipping Service (13 reviews)
  • Viabox Delivery Service (10 reviews)
  • Viabox Customer Care (7 reviews)
  • Ups Delivery Service (1854 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)