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Ups

Shipping
  • 18 ISSUES RESOLVED
  • 4553 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $925 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Turnaround Time
Billing Practices
  • Tracking tool 22
  • Very bad 7
  • Awful 6
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 4

Customers don't like

  • Poor customer service141
  • Delivery125
  • Unethical business practices68
  • Customer service agent62
  • Incompetent delivery driver39
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Viabox

Shipping
  • 2 ISSUES RESOLVED
  • 42 TOTAL REVIEWS
  • $14.3K CLAIMED LOSSES
  • $594 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Turnaround Time
Billing Practices
  • Repacking for free 3
  • No fees 2
  • Pics of content for free 2

Customers don't like

  • Communication6
  • Customer service4
  • Paying double the estimate3
  • Value for money3
  • Unexpected pricing3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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