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Ups

Shipping
  • 17 ISSUES RESOLVED
  • 4461 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $928 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Turnaround Time
Billing Practices
  • Tracking tool 20
  • Awful 6
  • Very bad 6
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 4

Customers don't like

  • Poor customer service133
  • Delivery120
  • Unethical business practices66
  • Customer service agent59
  • Incompetent delivery driver37
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Viabox

Shipping
  • 2 ISSUES RESOLVED
  • 40 TOTAL REVIEWS
  • $14.2K CLAIMED LOSSES
  • $618 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Turnaround Time
Billing Practices
  • Repacking for free 2
  • No fees 1
  • Pics of content for free 1

Customers don't like

  • Communication6
  • Customer service4
  • Not even logical costs3
  • Value for money3
  • Unexpected pricing3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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