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Usps
UPS

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Usps

Usps

1.6
  • 18 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2556 TOTAL REVIEWS
Rank
9 out of 247
in Post category
Rating Details
Customer service
Turnaround Time
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    28
  • SUCCESSFUL
    64%
  • AVG CALL DURATION
    08:32
  • ISSUES RESOLVED
    17%
Top Products and Services
1.9
747 reviews
1.8
557 reviews
1.8
76 reviews
UPS

UPS

1.4
  • 25 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 5589 TOTAL REVIEWS
Rank
153 out of 1669
in Transportation and Logistics category
Rating Details
Customer service
Turnaround Time
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    48
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    05:26
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
1751 reviews
1.4
249 reviews
1.4
169 reviews

How would you compare Usps vs UPS?

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iam.p1553d
#1722756
Customer service
USPS is inadequate and unable to provide the package delivery services offered whereas UPS keeps schedules and availability well effected. A subsequent wait on hold when calling them about problems is usually over 30 minutes and often over an hour.



Product or Service Quality
Deliveries of packages are missed despite a weak excuse and options for resolution are worthless. UPS typically delivers in short order and USPS generally needs many days longer. Ordinary mail delivery to a mailbox is tolerable especially since there is no other option.

Email is far better for personal communications and we shall use primarily henceforth.

I have something else to compare
USPS package delivery times are typically several days longer than UPS despite their long term existence and nationwide infrastructure.
Anonymous
#1695175

the UPS store screwed up my package to my sister in law and had to take it to USPS for half the price and three times faster. UPS franchised all the stores and delivery people out to reduce their costs but it did not improve the service one bit. Go with USPS, faster and more reliable.

Anonymous
#1541531

UPS is very good! USPS is very bad.

I had a shipment coming from N.C.

and it went to Memphis first and will take 10 days to get to me. Every day mail service is ok , but a package arriving is bad!

Anonymous
#1239333

I needed to return a packing to a shopping channel which charged me 4.95 to sent when I took it to UPS they said it cost 33.00 to return, I then went to the post office and they only charged $15.00 to return.

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