PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Usps and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Usps
UPS

Usps and UPS Overview

Total reviews
2583
5619
Company responses
0
0
Issues resolved
18
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5619 reviews. It is 3036 reviews more than Usps received since Sep 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Usps customer support team than with UPS customer service.

Usps and UPS Consumer Ratings

Rank
9 out of 249 in Post category
156 out of 1689 in Transportation and Logistics category
Customer service
7 in category
128 in category
Turnaround Time
9 in category
108 in category
Website
7 in category
142 in category

Usps and UPS Rating Details

Customer service
1.4 (749 reviews)
1.2 (1458 reviews)
Reviewer's quote

They ship for AMAZON. They consistently do not deliver on time or my packages are lost. They make me pickup packages at their location. The whole reason for online orders is on time trust and to my door delivery. I have complained to no avail.

PissedConsumer1719004

Last week, a package scheduled for delivery on Tuesday was finally routed to the customer service center on Sunday, while they were closed. On Monday, after waiting 3 hours in the customer service waiting room, I was told to enter the "secure area" and find my own package and bring it out. And then...

Wylder
Turnaround Time
1.4 (686 reviews)
1.3 (966 reviews)
Reviewer's quote

...this old hog wasted my time . refused to call a supervisor and the supervisor was so ignorant to walk around for 5 minutes before he was king to talk to me. that is so wrong...

jon f

Every single time I will never order from another company if ups is the shipping option customer service people don’t have English speaking skills this is America suppose to be an American company!!!!! Never again poor poor poor!!!!..

Kathleen C
Website
2 (664 reviews)
1.6 (1089 reviews)
Reviewer's quote

12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

Jeffrey M

...Their website says its suppose to be delivered today by end of day. Guess what, now the rep says its lost in transit. 3 weeks ago they delivered my order to a completely different address...

Rhonda W

Usps and UPS Pros and Cons

Pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Customer service
  • Delivery time
  • Do not return calls
  • Poor customer service
  • Delivery
  • Customer service agent

Usps and UPS Most Positive Reviews

Top rated reviews
5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Usps and UPS Most Critical Reviews

Lowest rated reviews
1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Usps and UPS Latest Reviews

Recent published reviews

Hello again My name is Oleksandr Roman, I am emailing you in regards with the package the following taking number EC7601...

Read all 2583 reviews
1

They lie over and over. Two weeks ago, they lost a package and when it finally was found, the UPS store access point...

Read all 5619 reviews

Usps and UPS Products and Services

Most reviewed product and services
  • Usps Delivery Service (775 reviews)
  • Usps Mail Service (562 reviews)
  • Usps Customer Care (74 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)