PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USPS and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USPS
UPS

USPS and UPS Overview

Total reviews
2690
5749
Company responses
0
0
Issues resolved
18
28

USPS and UPS Consumer Ratings

Rank
13 out of 124 in Post category
162 out of 1030 in Transportation and Logistics category
Customer service
10 in category
137 in category
Turnaround Time
10 in category
112 in category
Website
10 in category
146 in category
Tracking Tool
7 in category
63 in category

USPS and UPS Rating Details

Customer service
1.4 (801 reviews)
1.2 (1523 reviews)
Reviewer's quote

I was on hold with USPS Customer Service for than 1. 5 hours to request information on a package that has been in Chicago, IL since 03Apr20. "Jerri, East Coast" advised me that delivery of my package has been suspended until 08May20, due to the package going to an FPO...

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...I call Customer service and never get a real person on the phone. No matter how hard I tried and Even the though they promised me a real person would come on if I gave them my tracking number. Well guess what??? I did and they didn't and then hung up on me , twice...

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Turnaround Time
1.4 (724 reviews)
1.3 (1016 reviews)
Reviewer's quote

...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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It is the last time I will use UPS after two bad experience with this company. First UPS "lost" a parcel for me from the USA to PNG three years ago. I tried again this month with a shipment from the USA to France...

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Website
1.9 (706 reviews)
1.6 (1144 reviews)
Reviewer's quote

12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

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I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri 01/17/2020). On the expected day, I got a delivery notification on my phone...

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Tracking Tool
2 (554 reviews)
1.9 (1103 reviews)
Reviewer's quote

...Tracking tool is absolutely useless!!! ..

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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USPS and UPS Pros and Cons

Pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Customer service
  • Delivery time
  • Do not return calls
  • Poor customer service
  • Delivery
  • Customer service agent

USPS and UPS Most Positive Reviews

Top rated reviews
5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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USPS and UPS Most Critical Reviews

Lowest rated reviews
1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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USPS and UPS Latest Reviews

Recent published reviews
No votes

You lie to me after over a week late you upgrade me 2 day . and it's over 2 weeks late...you lost my packet ..jacking...

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1

It is the last time I will use UPS after two bad experience with this company.
First UPS "lost" a parcel for me from the...

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1

CANNOT GET TO A REAL PERSON ON THE PHONE!!!!!!

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No votes

My package has been on a truck for delivery for 3 days and I still havent received it I used the follow my delivery...

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USPS and UPS Products and Services

Most reviewed product and services
  • Usps Delivery Service (801 reviews)
  • Usps Mail Service (569 reviews)
  • Usps Customer Care (78 reviews)
  • Ups Delivery Service (1899 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)