PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and USPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
USPS

UPS and USPS Overview

Total reviews
5749
2694
Company responses
0
0
Issues resolved
28
18

UPS and USPS Consumer Ratings

Rank
162 out of 1031 in Transportation and Logistics category
13 out of 124 in Post category
Customer service
135 in category
10 in category
Website
145 in category
10 in category
Tracking Tool
62 in category
7 in category
Turnaround Time
112 in category
10 in category

UPS and USPS Rating Details

Customer service
1.2 (1523 reviews)
1.4 (802 reviews)
Reviewer's quote

...I call Customer service and never get a real person on the phone. No matter how hard I tried and Even the though they promised me a real person would come on if I gave them my tracking number. Well guess what??? I did and they didn't and then hung up on me , twice...

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I was on hold with USPS Customer Service for than 1. 5 hours to request information on a package that has been in Chicago, IL since 03Apr20. "Jerri, East Coast" advised me that delivery of my package has been suspended until 08May20, due to the package going to an FPO...

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Website
1.6 (1144 reviews)
1.9 (707 reviews)
Reviewer's quote

I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri 01/17/2020). On the expected day, I got a delivery notification on my phone...

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12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

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Tracking Tool
1.9 (1103 reviews)
2 (555 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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...Tracking tool is absolutely useless!!! ..

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Turnaround Time
1.3 (1016 reviews)
1.4 (724 reviews)
Reviewer's quote

It is the last time I will use UPS after two bad experience with this company. First UPS "lost" a parcel for me from the USA to PNG three years ago. I tried again this month with a shipment from the USA to France...

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...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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UPS and USPS Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Poor customer service
  • Delivery
  • Customer service agent
  • Customer service
  • Delivery time
  • Do not return calls

UPS and USPS Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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UPS and USPS Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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UPS and USPS Latest Reviews

Recent published reviews
1

It is the last time I will use UPS after two bad experience with this company.
First UPS "lost" a parcel for me from the...

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No votes

they lost it i believe can not find it

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No votes

My package has been on a truck for delivery for 3 days and I still havent received it I used the follow my delivery...

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1

I shipped a 38 package on April 28 2020. It never arrived. Last tracking was at warrendale. WHAT THE *** is going on...

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UPS and USPS Products and Services

Most reviewed product and services
  • Ups Delivery Service (1899 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)
  • Usps Delivery Service (802 reviews)
  • Usps Mail Service (569 reviews)
  • Usps Customer Care (78 reviews)