PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and USPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
USPS

UPS and USPS Overview

Total reviews 5848 2856
Company responses 0 0
Issues resolved 28 18

UPS and USPS Consumer Ratings

Rank
174 out of 1061 in Transportation and Logistics category
13 out of 128 in Post category
Customer service
141 in category
10 in category
Website
154 in category
10 in category
Tracking Tool
66 in category
7 in category
Turnaround Time
120 in category
10 in category

UPS and USPS Rating Details

Customer service
1.2 (1591 reviews)
1.4 (875 reviews)
Reviewer's quote

UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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...Customer Service seems no help at all. P. S...

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Website
1.6 (1200 reviews)
1.9 (773 reviews)
Reviewer's quote

...Package should be at the station!! Situation is made more frustrating because you cannot contact the local branch directly and the UPS website is confusing and locks up when you try to change delivery options..

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How do you track a package if tracking has no further info as of 8/11 after 8/05, and when will usps deliver my package? What do customers do when usps website tracking says package still in transit? How long do customers wait for usps service outage to resume service again? Who should you contact...

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Tracking Tool
1.9 (1162 reviews)
2 (614 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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...Tracking tool is absolutely useless!!! ..

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Turnaround Time
1.3 (1064 reviews)
1.4 (783 reviews)
Reviewer's quote

ABNEY is also a waste of time and effort-MINE-what else can be done to address the issue?! I have requested numerous times now the name, email address and phone number of someone at UPS that can HELP and assist me with these ongoing issues and problems but to no avail?! If the customer relations...

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...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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UPS and USPS Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Poor customer service
  • Delivery
  • Unethical business practices
  • Customer service
  • Delivery time
  • Do not return calls

UPS and USPS Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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UPS and USPS Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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UPS and USPS Latest Reviews

Recent published reviews
2

I had some electronic parts shipped to Tahiti via UPS World Wide and they lost it. They say due to COVID deliveries are...

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No votes

I need my package brought back to my house

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2

UPS should be ashamed of themselves that they do not require their employees working the customer service counter at...

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1

I just have e massage for delivery my package but I did not received my package

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UPS and USPS Products and Services

Most reviewed product and services
  • Ups Delivery Service (1924 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)
  • Usps Delivery Service (837 reviews)
  • Usps Mail Service (574 reviews)
  • Usps Customer Care (80 reviews)