PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Usps as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Usps

UPS and Usps Overview

Total reviews
5621
2584
Company responses
0
0
Issues resolved
26
18

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5621 reviews. It is 3037 reviews more than Usps received since Sep 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Usps customer support team than with UPS customer service.

UPS and Usps Consumer Ratings

Rank
157 out of 1689 in Transportation and Logistics category
9 out of 249 in Post category
Customer service
127 in category
7 in category
Website
142 in category
7 in category
Tracking Tool
58 in category
6 in category

UPS and Usps Rating Details

Customer service
1.2 (1460 reviews)
1.4 (750 reviews)
Reviewer's quote

Harrisburg, PA "What Can Brown Do To You" 9 days late Out of 16 packages 11 are damaged or missing for a failure rate of 69% The worst customer service ever They try to say "we are busy". Quote from their web site This holiday season, weve prepared like never before, said UPS Chairman and Chief...

Michael L

..." Customer service is obviously no longer a priority for USPS, which their carriers, service people, and managers make no attempt to even deny as, even with a number of complaints, refuse to do anything about it. Terri, a customer service representative in Arizona, also stated the same thing..

Jadence
Website
1.6 (1091 reviews)
2 (665 reviews)
Reviewer's quote

...Their website says its suppose to be delivered today by end of day. Guess what, now the rep says its lost in transit. 3 weeks ago they delivered my order to a completely different address...

Rhonda W

12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

Jeffrey M
Tracking Tool
1.9 (1051 reviews)
2 (515 reviews)
Reviewer's quote

They lie over and over. Two weeks ago, they lost a package and when it finally was found, the UPS store access point employee apologized even though it wasn't his fault. The package was mangled and taped and the metal item inside was all bent up and scraped. Last week, a package scheduled for...

Wylder

Had to try to contact the customer service over the phone about an international package that I mailed 3 weeks ago; (The tracking number I was provided for the package wasn’t showing any updates online). Approximately had to wait 20-37 min according to the automated message and was put on waiting...

PissedConsumer1606813

UPS and Usps Pros and Cons

Pros
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Poor customer service
  • Delivery
  • Customer service agent
  • Customer service
  • Delivery time
  • Do not return calls

UPS and Usps Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

UPS and Usps Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

UPS and Usps Latest Reviews

Recent published reviews
1

They put stickers on the door and say that they don't get a response from you, but they don't knock or ring the...

Read all 5621 reviews
1.8

I had a recent complaint regardiing a very rude USPS mail carrier here in Sandia Heights in Albuquerque. She came to...

Read all 2584 reviews

UPS and Usps Products and Services

Most reviewed product and services
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)
  • Usps Delivery Service (775 reviews)
  • Usps Mail Service (563 reviews)
  • Usps Customer Care (74 reviews)