PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Uship as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Uship

UPS and Uship Overview

Total reviews 5864 643
Company responses 0 3
Issues resolved 28 0

UPS and Uship Consumer Ratings

Rank
174 out of 1075 in Transportation and Logistics category
132 out of 1075 in Transportation and Logistics category
Customer service
136 in category
97 in category
Product or Service Quality
115 in category
95 in category
Website
151 in category
116 in category
Tracking Tool
60 in category
66 in category

UPS and Uship Rating Details

Customer service
1.2 (1600 reviews)
1.5 (141 reviews)
Reviewer's quote

...Now I am waiting over 30 minutes to track a package that should have arrived yesterday, the customer service is the worst!..

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...You failed on all levels? Customer service, agreement, etc. I would not recommend this company. Almost forgot..

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Product or Service Quality
1.4 (1244 reviews)
1.5 (112 reviews)
Reviewer's quote

Really? When I paid UPS for its service, I was hiring a DELIVERY company to deliver a package to the intended recipient, not a pick-up company that allows the intended recipient to pick-up a package. In addition, my package has apparently been sitting in a UPS facility in the Northern Virginia area...

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The uship customer service noone is picking up and the mover I was linked didnt reply to calls one day before the move date. dont..

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Website
1.6 (1207 reviews)
2 (131 reviews)
Reviewer's quote

I couldn't find a sensible route on their website. So I contacted customer services as advised. After spending 40 mins giving details I wasn't offered a sensible way Of sending the documents the idiot I spoke to never had a clue on the procedure no tracking coded address and told to pay the driver...

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...I then looked on uship website and found a fake review under my name on the driver’s account. UShip then blocked me from the platform indefinitely. I asked h]them why..

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Tracking Tool
1.9 (1168 reviews)
1.8 (83 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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...Their UShip app with tracking does not work either..

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UPS and Uship Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Never use uship
  • Initial price quoted
  • Fast pick up
Cons
  • Poor customer service
  • Delivery
  • Unethical business practices
  • Customer service
  • Being scammed
  • Money grab

UPS and Uship Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

lm a carrier uship they tale you lower you price sorry your fees to high you lower your price

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

i used u ship to transport my jet ski from florida to massachusetts.. all seemed to go well until i got a toll bill for...

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UPS and Uship Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Dont use uship.com.They do suspend account for no reason and blaming service providers and customers that they dont...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

this company will not only publish your phone number, address to the entire shipping community causing you to receive co...

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UPS and Uship Latest Reviews

Recent published reviews
1

I sent a package on Monday by UPS for next-day delivery by 10:30 am. The package was set from Northern Virginia (just we...

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No votes

I am buying a car from a man who says that he sends it to me throught your service and what he says i Have to pay to...

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No votes

Driving too fast in a small residential area.

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No votes

Am carrier
I have a job as am sending the email now
Shaipper add 1300 miles to the original paid distance
And I need to mak...

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UPS and Uship Products and Services

Most reviewed product and services
  • Ups Delivery Service (1925 reviews)
  • Ups Vehicle Driver (197 reviews)
  • Ups Pick Up Service (122 reviews)
  • Uship Shipping Service (59 reviews)
  • Uship Bidding (1 review)
  • Uship Trolleybus39 Profile (1 review)