PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viabox and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS Store

Viabox and UPS Store Overview

Total reviews
Company responses
Issues resolved

UPS Store was first mentioned on PissedConsumer on Jan 8, 2008 and since then this brand received 608 reviews. It is 546 reviews more than Viabox received since Jul 20, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Viabox customer support team than with UPS Store customer service.

Viabox and UPS Store Consumer Ratings

145 out of 1689 in Transportation and Logistics category
121 out of 1689 in Transportation and Logistics category
Customer service
131 in category
107 in category
Product or Service Quality
94 in category
95 in category
117 in category
88 in category

According to consumer ratings and reviews, UPS Store ranks 24 points higher in the Transportation and Logistics category than Viabox. People gave Viabox 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 252 points higher than the worst rated brand in this category. At the same time, UPS Store was rated 1.4 stars for Customer service criterion in this category and it is 276 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that UPS Store has a higher rating than UPS Store. Regarding Website criterion, consumers gave Viabox 1.9 stars and it is 69% greater than other in category. UPS Store however was rated 2.1 stars and it is 77% greater than other in category.

Viabox and UPS Store Rating Details

Customer service
1.2 (31 reviews)
1.4 (163 reviews)
Reviewer's quote

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED..


...I said “if you cannot provide this service, you should not be advertising it. If I cannot get a good telephone, or there will be no progress, then I should go elsewhere. ” The clerk responded “Go ahead...

Product or Service Quality
1.5 (28 reviews)
1.5 (118 reviews)
Reviewer's quote

In 2018, we had items shipped to Viabox, we still do not have them (over 6 months ago), we paid for everything, they said we did not pay, submitted the proof of payment as it was a wire transfer. Now no one will respond other than 4 months of our accounting department is looking into it. Really? It...

Michele W

...Says, "I've never done this, it's a new service. " Asks for label (which Verizon said was not necessary as the serial number on the router being returned was enough). Big Laze tells me I need at least a return authorization...

1.9 (26 reviews)
2.1 (88 reviews)
Reviewer's quote

I thought it was a mistake and contacted them again but it turned out to be true and that's an absurd since USPS rates website show around $13 (maybe less) for this service. Unfortunately neither USPS nor any other carrier will accept international card as payment. :( I live in Brazil and don't see...


I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side...

Kris P

Viabox and UPS Store Pros and Cons

  • Repacking for free
  • Pics of content for free
  • No fees
  • Convenient location
  • Location
  • Clean
  • Customer service
  • Communication
  • Slow responses from customer service
  • Customer service
  • Way i was treated
  • Store employees

Viabox and UPS Store Most Positive Reviews

Top rated reviews

I ordered two perfumes from Amazon ($80 total) and got free shipping but had no idea they could not be shipped...


UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

Viabox and UPS Store Most Critical Reviews

Lowest rated reviews

Don't ever deal with these clowns, they will overcharge you for shipping rates. I compared one item which I had to ano...


I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

Viabox and UPS Store Latest Reviews

Recent published reviews

Awful company, awful customer service!! SAVE your money and go somewhere ELSE! Also extremely OVERPRICED

Read all 62 reviews

Went to UPS store in Duluth, MN to ship a couple of items because I was running short on time. Cost me $39 to ship a 4#...

Read all 608 reviews

Viabox and UPS Store Products and Services

Most reviewed product and services
  • Viabox Shipping Service (13 reviews)
  • Viabox Delivery Service (10 reviews)
  • Viabox Customer Care (7 reviews)
  • Ups Store Customer Care (67 reviews)
  • Ups Store Owner (26 reviews)
  • Ups Store Manager (12 reviews)