PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USPS and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USPS
UPS Store

USPS and UPS Store Overview

Total reviews
2606
612
Company responses
0
1
Issues resolved
18
6

USPS was first mentioned on PissedConsumer on Sep 6, 2007 and since then this brand received 2606 reviews. It is 1994 reviews more than UPS Store received since Jan 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with USPS customer support team and UPS Store customer service.

USPS and UPS Store Consumer Ratings

Rank
9 out of 179 in Post category
120 out of 1508 in Transportation and Logistics category
Customer service
7 in category
No votes
Turnaround Time
9 in category
No votes
Website
7 in category
No votes

USPS and UPS Store Rating Details

Customer service
1.4 (763 reviews)
No votes
Reviewer's quote

...First time, I file the search and track which never amounted to anything I am positive nobody searched! This time around, I sat on the phone for 2 1/2 hours waiting for a customer service rep whos been disconnected my call..

Sanjuana

...Since 4 days customer service is not able identify the issue why the package is not being delivered. Each customer service representative have different answer for same package. This is pathetic service by UPS and they just fool the customers..

PissedConsumer1453970
Turnaround Time
1.4 (695 reviews)
No votes
Reviewer's quote

...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

PissedConsumer1747832

Went to UPS store in Duluth, MN to ship a couple of items because I was running short on time. Cost me $39 to ship a 4# item and $47 to ship a 5# item. Didnt realize the cost until I gave them a $100 bill and got basically a few bucks back...

Caylen
Website
2 (676 reviews)
No votes
Reviewer's quote

12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

Jeffrey M

I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side...

Kris P

USPS and UPS Store Pros and Cons

Pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
  • Convenient location
  • Location
  • Clean
Cons
  • Customer service
  • Delivery time
  • Do not return calls
  • Customer service
  • Way i was treated
  • Store employees

USPS and UPS Store Most Positive Reviews

Top rated reviews
5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

USPS and UPS Store Most Critical Reviews

Lowest rated reviews
1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

USPS and UPS Store Latest Reviews

Recent published reviews
1

Yall stupid lazy *** employees never can do they job properly. The same time it take for u to post a *** sticky note is...

Read all 2606 reviews

The UPS store at 885 South college Mall road is about one of the worst if not the worst UPS store I've ever been in....

Read all 612 reviews

USPS and UPS Store Products and Services

Most reviewed product and services
  • Usps Delivery Service (784 reviews)
  • Usps Mail Service (563 reviews)
  • Usps Customer Care (76 reviews)
  • Ups Store Customer Care (68 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (12 reviews)