PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS Store and USPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS Store
USPS

UPS Store and USPS Overview

Total reviews
617
2693
Company responses
1
0
Issues resolved
6
18

UPS Store and USPS Consumer Ratings

Rank
127 out of 1031 in Transportation and Logistics category
13 out of 124 in Post category
Customer service
105 in category
10 in category
Price Affordability
123 in category
8 in category
Website
87 in category
10 in category
Value for money
89 in category
7 in category

UPS Store and USPS Rating Details

Customer service
1.4 (169 reviews)
1.4 (802 reviews)
Reviewer's quote

...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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I was on hold with USPS Customer Service for than 1. 5 hours to request information on a package that has been in Chicago, IL since 03Apr20. "Jerri, East Coast" advised me that delivery of my package has been suspended until 08May20, due to the package going to an FPO...

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Price Affordability
1.7 (92 reviews)
2 (377 reviews)
Reviewer's quote

...When can UPS change the price of a federal stamp?..

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..., When I objected that it was something wrong with the price I told the clerk. It was just a regular letter, since it was just a regular letter not Express. She replied, if you want to send an mail Express would cost $52...

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Website
2.1 (91 reviews)
1.9 (707 reviews)
Reviewer's quote

I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side...

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12 days and the postal website (tracking number) still says "in transit to next facility" . Christmas didn't wait however and i was forced to go to the Christmas gathering with a pronouncement that his present is "in transit". Bottom line - add me to the ever growing list of people who are...

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Value for money
1.6 (90 reviews)
1.6 (383 reviews)
Reviewer's quote

...my package, and they dont deliver it, and they dont think they can offer me a refund?! Like, do you go to an auto dealership, purchase a car, hand over the money, and then they dont give you the car? And dont give you your money back? Seriously?! At the end of the day, Debra called me back and kindly confirmed that I will not be...

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What is going on in the Desmoines postal distribution ctr? I have had several pakages get there and then get shipped to other states! Come on guys do your job! I can see why the usps is losing money hand over fist. Looks like they need to clean house on employees and management!!..

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UPS Store and USPS Pros and Cons

Pros
  • Convenient location
  • Location
  • Clean
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Customer service
  • Way i was treated
  • Store employees
  • Customer service
  • Delivery time
  • Do not return calls

UPS Store and USPS Most Positive Reviews

Top rated reviews
5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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UPS Store and USPS Most Critical Reviews

Lowest rated reviews
1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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UPS Store and USPS Latest Reviews

Recent published reviews
3

I had asked why they were not wearing masks. They said that they did not spit on people. That took me by surprise....

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1

I shipped a 38 package on April 28 2020. It never arrived. Last tracking was at warrendale. WHAT THE *** is going on...

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1

Bottom line: DO NOT USE THIS UPS STORE (5882). Whatever you do, DO NOT use it. US Postal Service, FedEx, even, for cryin...

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No votes

Nothing yet from the usps.

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UPS Store and USPS Products and Services

Most reviewed product and services
  • Ups Store Customer Care (69 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (12 reviews)
  • Usps Delivery Service (802 reviews)
  • Usps Mail Service (569 reviews)
  • Usps Customer Care (78 reviews)