PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS Store and USPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS Store
USPS

UPS Store and USPS Overview

Total reviews 632 2852
Company responses 1 0
Issues resolved 6 18

UPS Store and USPS Consumer Ratings

Rank
151 out of 1060 in Transportation and Logistics category
13 out of 128 in Post category
Customer service
115 in category
10 in category
Price Affordability
133 in category
8 in category
Website
97 in category
10 in category
Value for money
100 in category
9 in category

UPS Store and USPS Rating Details

Customer service
1.4 (178 reviews)
1.4 (875 reviews)
Reviewer's quote

...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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...Customer Service seems no help at all. P. S...

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Price Affordability
1.7 (97 reviews)
2 (439 reviews)
Reviewer's quote

I was charged said price and given receipt. Several weeks have gone by and it has not been delivered. I returned to the same UPS store for assistance only to be told, "yeah the post office has 80% reduction of employees due to Covid-19, they are sitting at home getting paid, it could take up to 6-8...

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..., When I objected that it was something wrong with the price I told the clerk. It was just a regular letter, since it was just a regular letter not Express. She replied, if you want to send an mail Express would cost $52...

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Website
2 (97 reviews)
1.9 (772 reviews)
Reviewer's quote

I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side...

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How do you track a package if tracking has no further info as of 8/11 after 8/05, and when will usps deliver my package? What do customers do when usps website tracking says package still in transit? How long do customers wait for usps service outage to resume service again? Who should you contact...

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Value for money
1.5 (96 reviews)
1.6 (448 reviews)
Reviewer's quote

...No one has any idea how long it took me to make all those face masks and save my own money to purchase all the toys I sent with everything. Im very upset by how this is being handled..

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...I could hear the boxes being dropped and not placed on the floor--one of the boxes was priority mail-so someone paid good money to have that package delivered. I have complained numerous times to the USPS about delivery or lack thereof and no one had ever addressed my complaints..

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UPS Store and USPS Pros and Cons

Pros
  • Convenient location
  • Location
  • Clean
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Customer service
  • Way i was treated
  • Store employees
  • Customer service
  • Delivery time
  • Do not return calls

UPS Store and USPS Most Positive Reviews

Top rated reviews
5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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UPS Store and USPS Most Critical Reviews

Lowest rated reviews
1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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UPS Store and USPS Latest Reviews

Recent published reviews
1

DoUnprofessional And rude employees
Dont talk straight and if you are just dropping off something to amazon, they will sh...

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1

I just talk to s supposedly manager, and she told me they had 14 days to get my mail to me, and hung up. How is that,...

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1

My name is Christina Oliva and I will have a package being returned to your store September 3.
1Z3Y19411283770144 Here is...

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2.3

Mailed pkg priority cost $19 supposed to be 2-3 day delivery. Should have been to destination 2 days ago. Instead has...

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UPS Store and USPS Products and Services

Most reviewed product and services
  • Ups Store Customer Care (73 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (13 reviews)
  • Usps Delivery Service (837 reviews)
  • Usps Mail Service (574 reviews)
  • Usps Customer Care (80 reviews)