PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walt Disney World and Universal Studios Orlando as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walt Disney World
Universal Studios Orlando

Walt Disney World and Universal Studios Orlando Overview

Total reviews
439
127
Company responses
0
0
Issues resolved
5
0

Walt Disney World and Universal Studios Orlando Consumer Ratings

Rank
12 out of 183 in Theme Parks category
6 out of 183 in Theme Parks category
Customer service
7 in category
4 in category
Location
7 in category
4 in category
Website
10 in category
3 in category
Price Affordability
17 in category
8 in category

Walt Disney World and Universal Studios Orlando Rating Details

Customer service
2 (163 reviews)
2.3 (48 reviews)
Reviewer's quote

...Customer service helped us. u only allow 3 rides on Fastpass..

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...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

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Location
3.1 (148 reviews)
3.8 (41 reviews)
Reviewer's quote

... died for me, especially my fiancé, my family and friends! What a horrible experience with the Cast Member Abel at the EPCOT ECV rental International Gateway location on Saturday November 8, 2014 at around 5:40 PM. My fiancé is a Navy veteran from the Gulf War (Suez Canal) unfortunately he came back with chronic Post-traumatic stress disorder (PTSD). War veterans are commonly at risk for this disorder, that being said the following is what happened exactly as I ...

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Had wrong card on file. Thought the app could actual control your account but doesnt. Had to find out they canceled due to this. They give you up to 4 months to pay off balance which is great but if your not checking all your inboxes and assuming the app has it all there for you, youre screwed....

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Website
2.7 (138 reviews)
3.3 (42 reviews)
Reviewer's quote

After waiting about 20 minutes online , The attendant said she could not help me with the ticket issue and I should call the third part (website where the tickets were bought)I was expecting to have the date of the tickets postponed because me and my family we Will probably not be able to make it...

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...When their website had it cheaper. Cashier would not accommodate the website cart price. Purchased the photo pass to find out only Universal Studios has actual staff member available to take the photos...

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Price Affordability
1.5 (137 reviews)
2.2 (44 reviews)
Reviewer's quote

...Everyone pays the same price for their tickets so why does the average ticket holder get discriminated against! This is simply wrong! They should have a certain ratio to at least make it fair..

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DON'T , I repeat DON'T pay the extra price on a Universal Ticket just to take the Hogwarats Express. Not only did it take forever to get on over 45 minutes but then the four minute ride was total torture. It was excessively hot in the cabin and the door was sealed shut - so if you are...

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Walt Disney World and Universal Studios Orlando Pros and Cons

Pros
  • Parks
  • Entire resort and staff
  • Entertaining to children
  • Harry potter
  • Creative
  • Volcano bay
Cons
  • Expensive
  • Fast pass system
  • Long waiting
  • Value
  • Made my daughter cry
  • Hogwarts express

Walt Disney World and Universal Studios Orlando Most Positive Reviews

Top rated reviews
5

I have taken 4 children and 3 adults to Walt Disney World June 18th 2018 and was very disappointed the children were...

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5

Very nice person and resolve my question

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5

I love Disney World! I have been there a few times and I am going again. Disney is fun and exciting and love it! I can n...

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5

They were very helpful indeed

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Walt Disney World and Universal Studios Orlando Most Critical Reviews

Lowest rated reviews
1

Many Disney cast members are psychos who abuse guests. Today I went to ak. I went on dinosaur and a female messed with...

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1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

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1


im a passholder at Disney and have been there hundreds of times. I know two years ago it was much better than it is no...

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1

Worker at Harry Potter World was rude at butterbeer stand. Accused us of cutting in line when no *** existed...

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Walt Disney World and Universal Studios Orlando Latest Reviews

Recent published reviews
No votes

Disney closed because of covid 19 a week before our arrival.

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No votes

I have no idea how I got on your list but Take Me Off

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No votes

I did do not like that she keeps going around seeing what I am doing and kicking me out of my family and friends home...

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No votes

Nobody to talk to at all.

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Walt Disney World and Universal Studios Orlando Products and Services

Most reviewed product and services
  • Walt Disney World Fast Pass (40 reviews)
  • Walt Disney World Customer Care (36 reviews)
  • Walt Disney World Facility (7 reviews)
  • Universal Studios Orlando Customer Care (22 reviews)
  • Universal Studios Orlando Pass (17 reviews)
  • Universal Studios Orlando Manager (3 reviews)