PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Universal Studios Orlando and Walt Disney World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Universal Studios Orlando
Walt Disney World

Universal Studios Orlando and Walt Disney World Overview

Total reviews 127 452
Company responses 0 0
Issues resolved 0 7

Universal Studios Orlando and Walt Disney World Consumer Ratings

Rank
5 out of 189 in Theme Parks category
11 out of 189 in Theme Parks category
Customer service
2 in category
5 in category
Price Affordability
5 in category
16 in category
Diversity of Products or Services
6 in category
8 in category
Product or Service Quality
5 in category
9 in category

Universal Studios Orlando and Walt Disney World Rating Details

Customer service
2.3 (51 reviews)
2 (169 reviews)
Reviewer's quote

...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

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...Customer service helped us. u only allow 3 rides on Fastpass..

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Price Affordability
2.2 (48 reviews)
1.5 (142 reviews)
Reviewer's quote

DON'T , I repeat DON'T pay the extra price on a Universal Ticket just to take the Hogwarats Express. Not only did it take forever to get on over 45 minutes but then the four minute ride was total torture. It was excessively hot in the cabin and the door was sealed shut - so if you are...

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...00 price on the two passes. disney said we would only get 550. 00 refund because we used the passes for 4 days...

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Diversity of Products or Services
2.8 (47 reviews)
2.5 (135 reviews)
Reviewer's quote

Our names were all jumbled up (someone at guest services printed physical copies of our tickets, but messed up adult and child tickets). A cast member at Volcano Bay tried to rectify the issue, but ended up cancelling out one of my husband's 4 park days, so when we arrived at Universal Studios the...

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...Guest Services tell me it's not their department, Photo Pass keeps you on hold for almost an hour before they drop your call, I have emailed Disney 3 or 4 times...

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Product or Service Quality
2.4 (46 reviews)
1.9 (136 reviews)
Reviewer's quote

... night it was an exhausting 10 hrs and when it cleared I found what little I had severely damaged including hot days with no power for almost a week, no phone service for 3 weeks and no money left due to everything only taking cash. universal has yet to refund me. my children where devested by not have a vacation and im just worried ...

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...You even have to plan your dining far in advance for full service restaurants. Employees are constantly telling you to keep it moving or vacate the area. Some are very nice and some are quite rude...

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Universal Studios Orlando and Walt Disney World Pros and Cons

Pros
  • Harry potter
  • Creative
  • Volcano bay
  • Parks
  • Entire resort and staff
  • Entertaining to children
Cons
  • Value
  • Made my daughter cry
  • Hogwarts express
  • Expensive
  • Fast pass system
  • Customer service

Universal Studios Orlando and Walt Disney World Most Positive Reviews

Top rated reviews
5

Very nice person and resolve my question

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5

I have taken 4 children and 3 adults to Walt Disney World June 18th 2018 and was very disappointed the children were...

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5

They were very helpful indeed

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5

I love Disney World! I have been there a few times and I am going again. Disney is fun and exciting and love it! I can n...

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Universal Studios Orlando and Walt Disney World Most Critical Reviews

Lowest rated reviews
1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

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1

Many Disney cast members are psychos who abuse guests. Today I went to ak. I went on dinosaur and a female messed with...

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1

Worker at Harry Potter World was rude at butterbeer stand. Accused us of cutting in line when no *** existed...

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1


im a passholder at Disney and have been there hundreds of times. I know two years ago it was much better than it is no...

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Universal Studios Orlando and Walt Disney World Latest Reviews

Recent published reviews
2.5

Hi,
I was disappointed with my recent trip to Universal Orlando. The crowd levels seemed extremely high (we waited for ov...

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No votes

we called on 10/21/20, once at noon until 2:16 PM MST and again at 6:00 PM until 8:26 PM we were hung up on both times...

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1

vacation was planned for the 24th of sept for a week. hurricane laura hit aug 27th. we are an hour and a half from the...

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1

The process of getting food is horribly hindered. Some Cast Members were very rude. I have been coming here since Age 8...

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Universal Studios Orlando and Walt Disney World Products and Services

Most reviewed product and services
  • Universal Studios Orlando Pass (17 reviews)
  • Universal Studios Orlando Security Guard (3 reviews)
  • Universal Studios Orlando Attraction (3 reviews)
  • Walt Disney World Fast Pass (40 reviews)
  • Walt Disney World Facility (7 reviews)
  • Walt Disney World Theme Park Facility (5 reviews)