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  • 2 ISSUES RESOLVED
  • 476 TOTAL REVIEWS
  • $680K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • One rep did try to help me 5
  • Premiums ok 4
  • Not much 3
  • Medical claims are processed easily 2
  • Prices on marketplace 2

Customers don't like

  • Being lied to14
  • Useless customer service13
  • Customer service10
  • Lies and the run around7
  • Worst customer service6
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 921 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $15K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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