PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Delivery Service and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Delivery Service
UPS

United Delivery Service and UPS Overview

Total reviews
85
5616
Company responses
0
0
Issues resolved
0
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5616 reviews. It is 5531 reviews more than United Delivery Service received since Nov 8, 2014.

United Delivery Service and UPS Consumer Ratings

Rank
193 out of 1687 in Transportation and Logistics category
156 out of 1687 in Transportation and Logistics category
Tracking Tool
90 in category
58 in category
Customer service
121 in category
128 in category
Product or Service Quality
133 in category
107 in category

According to consumer ratings and reviews, UPS ranks 37 points higher in the Transportation and Logistics category than United Delivery Service. People gave United Delivery Service 1.6 stars for Tracking Tool criterion in Transportation and Logistics category and it is 177 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.9 stars for Tracking Tool criterion in this category and it is 209 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that United Delivery Service has a higher rating than UPS. Regarding Product or Service Quality criterion, consumers gave United Delivery Service 1.2 stars and it is 50% greater than other in category. UPS however was rated 1.4 stars and it is 60% greater than other in category.

United Delivery Service and UPS Rating Details

Tracking Tool
1.6 (27 reviews)
1.9 (1048 reviews)
Reviewer's quote

Upon further review, ALL complaints are the SAME; NON delivery, ZERO tracking available(because you're in receipt of items/packages, STEALING them, & then claiming that they are "lost"! Your employees are THIEVES!), and POOR customer service! UDS, you do this because you THINK you can! WRONG! You...

J. R

Never showed up, but when I checked the tracking on UPS tracking, it was documented by the driver that he attempted to deliver at 8pm on Dec 3 and a person at my business refused the delivery. UPS has now sent my package back to shipper! The interesting thing is I HAVE SURVIELLANCE CAMERAS AND NO...

PissedConsumer1723677
Customer service
1.3 (26 reviews)
1.2 (1458 reviews)
Reviewer's quote

...Rude customer service reps 3. Non-working local "hub" number..

TN

For about a year, when ordering from Amazon, the packages may or may not show up at my door. I have given explicit instructions but somehow they either end up in front of a vacant apartment next door (outside) or one of my neighbors has to bring it.It had gotten a little better for a while, then...

Dunya
Product or Service Quality
1.2 (22 reviews)
1.4 (1120 reviews)
Reviewer's quote

...I was met with rude customer service and a LOST package. I asked for a manager and they sent me to a VM. To this day my package is still lost and no update...

PissedConsumer1234478

...I will Never, I repeat, Never use UPS delivery service again. The clerk was correct when he said “ You shouldn’t ship that doesn’t cost a lot”..

Lesley E

United Delivery Service and UPS Pros and Cons

Pros
  • Fast service
  • Delivery boxes open
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Order didnt come
  • Unmarked vehicle
  • Stolen product
  • Poor customer service
  • Delivery
  • Customer service agent

United Delivery Service and UPS Most Positive Reviews

Top rated reviews
5

MIRA was perfect, so kind and nice.. perfect delivery

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

United Delivery Service and UPS Most Critical Reviews

Lowest rated reviews
1

I had the same thing happen as previous reviewer. My tracking states my package was delivered this morning at my door,...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

United Delivery Service and UPS Latest Reviews

Recent published reviews
1

This company is horrible. I work next to them and they are always blocking our portion of the lot with their rusty, ***...

Read all 85 reviews
1

Friday, a UPS driver parked in the middle of my road. I was leaving to get my child at school and politely asked him to...

Read all 5616 reviews

United Delivery Service and UPS Products and Services

Most reviewed product and services
  • United Delivery Service Delivery Service (50 reviews)
  • United Delivery Service Home Delivery Service (4 reviews)
  • United Delivery Service Vehicle Driver (3 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)