PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Delivery Service and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Delivery Service
UPS

United Delivery Service and UPS Overview

Total reviews 88 5857
Company responses 0 0
Issues resolved 0 28

United Delivery Service and UPS Consumer Ratings

Rank
216 out of 1073 in Transportation and Logistics category
175 out of 1073 in Transportation and Logistics category
Tracking Tool
98 in category
62 in category
Customer service
130 in category
134 in category
Product or Service Quality
144 in category
114 in category
Turnaround Time
106 in category
116 in category

United Delivery Service and UPS Rating Details

Tracking Tool
1.5 (28 reviews)
1.9 (1165 reviews)
Reviewer's quote

Upon further review, ALL complaints are the SAME; NON delivery, ZERO tracking available(because you're in receipt of items/packages, STEALING them, & then claiming that they are "lost"! Your employees are THIEVES!), and POOR customer service! UDS, you do this because you THINK you can! WRONG! You...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Customer service
1.3 (27 reviews)
1.2 (1595 reviews)
Reviewer's quote

...Rude customer service reps 3. Non-working local "hub" number..

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UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Product or Service Quality
1.2 (23 reviews)
1.3 (1240 reviews)
Reviewer's quote

...I was met with rude customer service and a LOST package. I asked for a manager and they sent me to a VM. To this day my package is still lost and no update...

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I had shipped a parcel with one of the most expensive ups service. I sent a box from NS to ON. And i was being told that it will deliver next day before 9 am...

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Turnaround Time
1.4 (19 reviews)
1.3 (1068 reviews)
Reviewer's quote

...Even FedX and UPS are running a little behind this time of year..

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...We are both seniors and couldn't just do it ourselves so called UPS today Friday and gave updated information on package location for 2 nd time. I still don't have my inventory and am losing time and $$$$$. They need to get out of business..

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United Delivery Service and UPS Pros and Cons

Pros
  • Fast service
  • Delivery boxes open
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Stolen product
  • Order didnt come
  • Lost package
  • Poor customer service
  • Delivery
  • Unethical business practices

United Delivery Service and UPS Most Positive Reviews

Top rated reviews
5

MIRA was perfect, so kind and nice.. perfect delivery

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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4

The delivery was a day late but any reasonable person would put little complaint to that. Today is the 21 st of Dec....

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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United Delivery Service and UPS Most Critical Reviews

Lowest rated reviews
1

I had the same thing happen as previous reviewer. My tracking states my package was delivered this morning at my door,...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Never received package, company left package on porch out in the open. Package was stolen by time i got home.

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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United Delivery Service and UPS Latest Reviews

Recent published reviews
No votes

All driver had to do was press a buzzer to be let inside the secure lobby of the building.

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1

I needed to send time sensitive legal documents to the US. I couldn't find a sensible route on their website. So I conta...

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1

Have video of the driver whipping my package from about 10 feet away, to my doorstep.

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1.2

I had shipped a parcel with one of the most expensive ups service. I sent a box from NS to ON. And i was being told...

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United Delivery Service and UPS Products and Services

Most reviewed product and services
  • United Delivery Service Delivery Service (52 reviews)
  • United Delivery Service Home Delivery Service (6 reviews)
  • United Delivery Service Vehicle Driver (4 reviews)
  • Ups Delivery Service (1925 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)