PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Delivery Service and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Delivery Service
UPS

United Delivery Service and UPS Overview

Total reviews
88
5822
Company responses
0
0
Issues resolved
0
28

United Delivery Service and UPS Consumer Ratings

Rank
207 out of 1048 in Transportation and Logistics category
167 out of 1048 in Transportation and Logistics category
Tracking Tool
100 in category
No votes
Customer service
131 in category
No votes
Product or Service Quality
146 in category
No votes
Turnaround Time
110 in category
No votes

United Delivery Service and UPS Rating Details

Tracking Tool
1.5 (28 reviews)
No votes
Reviewer's quote

Upon further review, ALL complaints are the SAME; NON delivery, ZERO tracking available(because you're in receipt of items/packages, STEALING them, & then claiming that they are "lost"! Your employees are THIEVES!), and POOR customer service! UDS, you do this because you THINK you can! WRONG! You...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Customer service
1.3 (27 reviews)
No votes
Reviewer's quote

...Rude customer service reps 3. Non-working local "hub" number..

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When I approached the Gentleman at the Customer Service Desk, he told me he was the driver & that my package was "not there". At which point, I told him Percy had told me to come up when the driver returned from lunch;That my package WAS there. The Driver/ Desk Agent called and spoke with...

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Product or Service Quality
1.2 (23 reviews)
No votes
Reviewer's quote

...I was met with rude customer service and a LOST package. I asked for a manager and they sent me to a VM. To this day my package is still lost and no update...

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...Six times customer service said someone would call me back but no call backs. They tell me there is no emergency number for UPS to contact after 5:00PM. A signature is required but they are not coming to my condo to deliver and instead leave a note that no one was available to receive the package...

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Turnaround Time
1.4 (19 reviews)
No votes
Reviewer's quote

...Even FedX and UPS are running a little behind this time of year..

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...They processed the claims, my value at that time was unsure but wanted at least the amount I paid to get fixed. I had to make many calls to the UPS Corp and spoke to a supervisor my claim was denied. I have approx...

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United Delivery Service and UPS Pros and Cons

Pros
  • Fast service
  • Delivery boxes open
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Stolen product
  • Order didnt come
  • Lost package
  • Poor customer service
  • Delivery
  • Customer service agent

United Delivery Service and UPS Most Positive Reviews

Top rated reviews
5

MIRA was perfect, so kind and nice.. perfect delivery

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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4

The delivery was a day late but any reasonable person would put little complaint to that. Today is the 21 st of Dec....

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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United Delivery Service and UPS Most Critical Reviews

Lowest rated reviews
1

I had the same thing happen as previous reviewer. My tracking states my package was delivered this morning at my door,...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Never received package, company left package on porch out in the open. Package was stolen by time i got home.

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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United Delivery Service and UPS Latest Reviews

Recent published reviews
No votes

All driver had to do was press a buzzer to be let inside the secure lobby of the building.

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No votes

I was notified that there was a failed delivery attempt made by them. THERE WAS NO INFONOTICE LEFT ON MY DOOR....

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1

Have video of the driver whipping my package from about 10 feet away, to my doorstep.

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1

In February 2020 my dad passed and I went to Store # 5460 to have my family clock shipped to me in Florida. I purchased...

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United Delivery Service and UPS Products and Services

Most reviewed product and services
  • United Delivery Service Delivery Service (52 reviews)
  • United Delivery Service Home Delivery Service (6 reviews)
  • United Delivery Service Vehicle Driver (4 reviews)
  • Ups Delivery Service (1917 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)