PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Delivery Service and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Delivery Service
UPS Store

United Delivery Service and UPS Store Overview

Total reviews 88 632
Company responses 0 1
Issues resolved 0 6

United Delivery Service and UPS Store Consumer Ratings

Rank
215 out of 1060 in Transportation and Logistics category
151 out of 1060 in Transportation and Logistics category
Tracking Tool
102 in category
50 in category
Customer service
135 in category
115 in category
Product or Service Quality
150 in category
108 in category
Turnaround Time
110 in category
76 in category

United Delivery Service and UPS Store Rating Details

Tracking Tool
1.5 (28 reviews)
2.2 (71 reviews)
Reviewer's quote

Upon further review, ALL complaints are the SAME; NON delivery, ZERO tracking available(because you're in receipt of items/packages, STEALING them, & then claiming that they are "lost"! Your employees are THIEVES!), and POOR customer service! UDS, you do this because you THINK you can! WRONG! You...

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...No one wants to accept responsibility even with Tracking Documentation and e-mails to back it all up. UPS says they are not responsible for Franchise Behavior. The UPS Store Corporate buries you in their phone tree system with three options: 1...

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Customer service
1.3 (27 reviews)
1.4 (178 reviews)
Reviewer's quote

...Rude customer service reps 3. Non-working local "hub" number..

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...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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Product or Service Quality
1.2 (23 reviews)
1.5 (129 reviews)
Reviewer's quote

...I was met with rude customer service and a LOST package. I asked for a manager and they sent me to a VM. To this day my package is still lost and no update...

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...! I explained that I would pick up my item on Friday 06-19-2020 however I decided to go over and pick up my package on 06-16-2020 after work and your Customer Service representative need a vacation. Their was a old white guy over by returns and shipment that asked me what the *** was I coming in there tearing up the dam place because one of the horses that you use to block off a section so that a person doesnt fall in a wet spot fell over underneath ...

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Turnaround Time
1.4 (19 reviews)
1.7 (84 reviews)
Reviewer's quote

...Even FedX and UPS are running a little behind this time of year..

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It was time sensitive, and very important paperwork, it can't be resent, it can't be done over, and I don't have 6-8 weeks for mail to be delivered. This is very poor service and very unfair. How am I to know mail isn't being delivered when I'm getting my mail every day? They...

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United Delivery Service and UPS Store Pros and Cons

Pros
  • Fast service
  • Delivery boxes open
  • Convenient location
  • Location
  • Clean
Cons
  • Stolen product
  • Order didnt come
  • Lost package
  • Customer service
  • Way i was treated
  • Store employees

United Delivery Service and UPS Store Most Positive Reviews

Top rated reviews
5

MIRA was perfect, so kind and nice.. perfect delivery

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5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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4

The delivery was a day late but any reasonable person would put little complaint to that. Today is the 21 st of Dec....

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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United Delivery Service and UPS Store Most Critical Reviews

Lowest rated reviews
1

I had the same thing happen as previous reviewer. My tracking states my package was delivered this morning at my door,...

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1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

Never received package, company left package on porch out in the open. Package was stolen by time i got home.

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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United Delivery Service and UPS Store Latest Reviews

Recent published reviews
No votes

All driver had to do was press a buzzer to be let inside the secure lobby of the building.

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1

DoUnprofessional And rude employees
Dont talk straight and if you are just dropping off something to amazon, they will sh...

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1

Have video of the driver whipping my package from about 10 feet away, to my doorstep.

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1

My name is Christina Oliva and I will have a package being returned to your store September 3.
1Z3Y19411283770144 Here is...

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United Delivery Service and UPS Store Products and Services

Most reviewed product and services
  • United Delivery Service Delivery Service (52 reviews)
  • United Delivery Service Home Delivery Service (6 reviews)
  • United Delivery Service Vehicle Driver (4 reviews)
  • Ups Store Customer Care (73 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (13 reviews)