PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Concordia Dental and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Concordia Dental
United Healthcare

United Concordia Dental and United Healthcare Overview

Total reviews
162
726
Company responses
0
0
Issues resolved
0
4

United Concordia Dental and United Healthcare Consumer Ratings

Rank
115 out of 382 in Dentistry category
194 out of 1051 in Insurance category
Customer service
70 in category
172 in category
Diversity of Products or Services
90 in category
203 in category
Reliability
67 in category
124 in category
Website
91 in category
186 in category

United Concordia Dental and United Healthcare Rating Details

Customer service
1.2 (78 reviews)
1.2 (297 reviews)
Reviewer's quote

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Diversity of Products or Services
1.3 (63 reviews)
1.3 (238 reviews)
Reviewer's quote

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

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Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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Reliability
1.1 (60 reviews)
1.2 (215 reviews)
Reviewer's quote

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia looking for reasons not to pay a claim and switched to another company. The last incident was comical in that I had a procedure (a veneer) and submitted a claim but United Concordia...

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United Healthcare, Health Products Card. I order handwipes on there site with saying it was in stock. They did not have any in stock just said they did and took my money. They did not notify me item's where not in stock but back order. They say maybe a month or more to fill order. I am on...

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Website
1.5 (59 reviews)
1.5 (252 reviews)
Reviewer's quote

On the website I found a letter also dated October 2017 that stated me, or my family member's, coverage will end on July 31, 2017 (over 2 months prior to the letter's date!) due to a reported change in eligibility. When re-instating with customer service, who was "sorry for the delayed...

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...Got access to website. But iphone apps wont let me log in..

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United Concordia Dental and United Healthcare Pros and Cons

Pros
  • Online verification
  • Nada
  • How they acted years past
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims
  • Customer service
  • That they lied
  • Runaround they have given me

United Concordia Dental and United Healthcare Most Positive Reviews

Top rated reviews
3.5

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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No votes
5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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United Concordia Dental and United Healthcare Most Critical Reviews

Lowest rated reviews
1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

Denied claims because UC said I had periodontal disease. My dentist
said my gums were perfectly normal for a man my age....

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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United Concordia Dental and United Healthcare Latest Reviews

Recent published reviews
2

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

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No votes

T E R R I B L E !!!!!! No le recomiendo a nadie esta aseguranza. tarde mas de medio dia tratando de hacer una cita para...

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No votes

No one answered the phone

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1

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice...

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United Concordia Dental and United Healthcare Products and Services

Most reviewed product and services
  • United Concordia Dental Dental Insurance (79 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Customer Care (9 reviews)
  • United Healthcare Health Insurance (252 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)