Unishippers vs UPS: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Unishippers and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Unishippers

1.5

UPS

1.4

Unishippers

UPS

Unishippers and UPS Overview

Total reviews

5620

Company responses

Issues resolved

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5620 reviews. It is 5530 reviews more than Unishippers received since Mar 28, 2008.

Unishippers and UPS Consumer Ratings

Rank

137 out of 1689 in Transportation and Logistics category

156 out of 1689 in Transportation and Logistics category

Customer service

99 in category

128 in category

Product or Service Quality

77 in category

106 in category

Diversity of Products or Services

89 in category

120 in category

According to consumer ratings and reviews, Unishippers ranks 19 points higher in the Transportation and Logistics category than UPS. People gave Unishippers 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 284 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Unishippers has a higher rating than UPS. Regarding Diversity of Products or Services criterion, consumers gave Unishippers 1.8 stars and it is 77% greater than other in category. UPS however was rated 1.5 stars and it is 69% greater than other in category.

Unishippers and UPS Rating Details

Customer service

1.4 (32 reviews)

1.2 (1460 reviews)

Reviewer's quote

We as a company are doing this review to make sure this does not happen to other customers again! This was one of the worst customer service experience we had ever dealt with! UNISHIPPERS handled all communication in the most nonprofessional and nontransparent way. We had several issues with them....

Rennsteig T

Harrisburg, PA "What Can Brown Do To You" 9 days late Out of 16 packages 11 are damaged or missing for a failure rate of 69% The worst customer service ever They try to say "we are busy". Quote from their web site This holiday season, weve prepared like never before, said UPS Chairman and Chief...

Michael L

Product or Service Quality

1.7 (24 reviews)

1.4 (1122 reviews)

Reviewer's quote

I have had to call the actually trucking company for information because Unishippers could not help me... Their billing dept has absolutely no clue what they are doing. As a broker they should handle every aspect of the shipment yet they dont even come close. They have asked me to contact the...

PissedConsumer1574816

...I will Never, I repeat, Never use UPS delivery service again. The clerk was correct when he said “ You shouldn’t ship that doesn’t cost a lot”..

Lesley E

Diversity of Products or Services

1.8 (19 reviews)

1.5 (913 reviews)

Reviewer's quote

Reading over many other reviewers with terrible experiences I am seeing much of my same situation being talked about. We would give very specific dimensions, weight, etc... even photos of our freight to a "sales" rep, get a quote only to be reclassifed EVERY time. We had the owner of the local...

Timothy D

UPS drivers are lazy and make no attempt at all to deliver packages to our door. Instead they simple drive 2 blocks away to the Post Office and dump all their packages off there. Then USPS returns the package without telling us because it doesn't have a PO Box number BECAUSE UPS DOESN'T DELIVER TO...

Paula G

Unishippers and UPS Pros and Cons

Pros

Prompt response
Price is cheaper than others
Price

Tracking tool
Its just this order i am very upset with ups about
Tracking our packages

Cons

Unprofessional and poor attitude
Pricing deception
Total refusal to admit there was a problem

Poor customer service
Delivery
Customer service agent

Unishippers and UPS Most Positive Reviews

Top rated reviews

Tired of Unishippers? Give me a call 419-706-0551, we will make sure you are taken care of, how customers should be...

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Unishippers and UPS Most Critical Reviews

Lowest rated reviews

I have used this company several times to move freight from Maryland to Maine, Cheryl Truchinski is nasty and difficult...

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Unishippers and UPS Latest Reviews

Recent published reviews

The worst shipping company I had to work with. Their billing system is one big mess. I spent DAYS to figuring out what...

Read all 90 reviews

Harrisburg, PA
"What Can Brown Do To You"
9 days late
Out of 16 packages 11 are damaged or missing for a failure rate of 69...

Read all 5620 reviews

Unishippers and UPS Products and Services

Most reviewed product and services

Unishippers Delivery Service (19 reviews)
Unishippers Customer Care (9 reviews)
Unishippers Account (3 reviews)

Ups Delivery Service (1853 reviews)
Ups Customer Care (263 reviews)
Ups Vehicle Driver (180 reviews)

How would you compare Unishippers vs UPS?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Tymothy Tymothy Apr 01 #1667394

Unishippers will surprise you with invoices that far exceed the quoted price. While UPS is no fun to deal with, at least you know what the price is going to be when you ship something. With Unishippers it's always a nasty and costly surprise.

0 0