PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Unishippers and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Unishippers
UPS

Unishippers and UPS Overview

Total reviews 92 5845
Company responses 0 0
Issues resolved 0 28

Unishippers and UPS Consumer Ratings

Rank
174 out of 1057 in Transportation and Logistics category
171 out of 1057 in Transportation and Logistics category
Customer service
126 in category
141 in category
Product or Service Quality
97 in category
123 in category
Diversity of Products or Services
106 in category
132 in category
Exchange, Refund and Cancellation Policy
73 in category
113 in category

Unishippers and UPS Rating Details

Customer service
1.3 (33 reviews)
1.2 (1589 reviews)
Reviewer's quote

unishippers is not what it used to be a few years ago, customer service is THE WORST!!!!! the reps are incompetent ,stubborn and will not listen to help the customer/ business partner. they very unknowledgeable and act very unprofessional. In our case it is 2020 and they put our account because...

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Never have I experienced such appalling customer service as I did when I called UPS @ 888-742-5877 to obtain the (Merchandise Card) package status. After going through a virtually endless loop of phone prompts, I finally was connected to Dave or Dabe. Not only was the connection Extremely poor, but...

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Product or Service Quality
1.6 (25 reviews)
1.3 (1236 reviews)
Reviewer's quote

they just came into business to try to sell us their products...

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...Your online tracking says it's been sent to the postal service. I have called tge post office and they do not have it..

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Diversity of Products or Services
1.8 (20 reviews)
1.5 (1009 reviews)
Reviewer's quote

We would give them the dimensions and weight of our products, which we would weigh on a calibrated industrial scale, and they would provide us with a price and freight class. Nearly every shipment would get invoiced at a completely different and much higher rate. We have disputed the overages...

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I ordered from a company using Ups Ground Services. The route driver of Farmingville Nazz provided excellent care to handling package. The quality that Ups brings to the table is impressive when is comes to professionalism and on time delivery...

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Exchange, Refund and Cancellation Policy
1.6 (18 reviews)
1.3 (739 reviews)
Reviewer's quote

The show management sent our shipment with a different carrier, because that was their policy if freight is not picked up in a timely manner. After contacting them they were not very helpful and we had to deal with everything ourselves to make sure our shipment is where it needed to be. The other...

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...I am a Disabled person and you are supposed to make accommodation for me when necessary and if you are going to change your policy, you should notify people of said change. I am not used to being treated like that. I took my business to the Post Office and the bill was $660...

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Unishippers and UPS Pros and Cons

Pros
  • Price is cheaper than others
  • Prompt response
  • Price
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Unprofessional and poor attitude
  • Pricing deception
  • Total refusal to admit there was a problem
  • Poor customer service
  • Delivery
  • Unethical business practices

Unishippers and UPS Most Positive Reviews

Top rated reviews
4.6

I have been working with Unishippers for over six months now. They have done an excellent job thus far. Similar to other...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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4

My unishippers rep called me and we setup a meeting to discuss rates for parcel shipping. On the call we talked about my...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Unishippers and UPS Most Critical Reviews

Lowest rated reviews
1

I have used this company several times to move freight from Maryland to Maine, Cheryl Truchinski is nasty and difficult...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Big promises were made on having lower prices than the competing shipping companies' when we signed up. When creating...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Unishippers and UPS Latest Reviews

Recent published reviews
1

they just came into business to try to sell us their products...salesperson was the rudest crudest person ever!! Even...

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1

Package was supposed to be picked up, took ten days to resolve simple problem, in my experience you labor force pretty...

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3.1

unishippers is not what it used to be a few years ago, customer service is THE WORST!!!!! the reps are incompetent...

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1

Driver is leaving pkgs at address and gates unrelated to my delivery address. They are too lazy to drive an extra mile...

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Unishippers and UPS Products and Services

Most reviewed product and services
  • Unishippers Delivery Service (19 reviews)
  • Unishippers Customer Care (9 reviews)
  • Unishippers Account (3 reviews)
  • Ups Delivery Service (1922 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)