PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ultra Shield and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ultra Shield
Value City Furniture

Ultra Shield and Value City Furniture Overview

Total reviews
140
753
Company responses
0
0
Issues resolved
0
2

Value City Furniture was first mentioned on PissedConsumer on Dec 19, 2007 and since then this brand received 753 reviews. It is 613 reviews more than Ultra Shield received since May 28, 2008.

Ultra Shield and Value City Furniture Consumer Ratings

Rank
460 out of 1896 in Furniture and Decor category
237 out of 1896 in Furniture and Decor category
Customer service
239 in category
183 in category
Reliability
254 in category
163 in category
Staff
325 in category
219 in category

According to consumer ratings and reviews, Value City Furniture ranks 223 points higher in the Furniture and Decor category than Ultra Shield. People gave Ultra Shield 1.4 stars for Customer service criterion in Furniture and Decor category and it is 369 points higher than the worst rated brand in this category. At the same time, Value City Furniture was rated 1.5 stars for Customer service criterion in this category and it is 425 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Value City Furniture has a higher rating than Ultra Shield. Regarding Staff criterion, consumers gave Ultra Shield 1.3 stars and it is 53% worse than other in category. Value City Furniture however was rated 1.9 stars and it is 64% greater than other in category.

Ultra Shield and Value City Furniture Rating Details

Customer service
1.4 (54 reviews)
1.5 (212 reviews)
Reviewer's quote

...Poor customer service and UNPROFESSIONAL. Take your business and money elsewhere. They have over 206 BBB complaints!!..

Orlyn

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie
Reliability
1.2 (52 reviews)
1.5 (171 reviews)
Reviewer's quote

She said it was abrasion and I said no its not and then she said it had to penetrate the couch I said it did and she said no it didn't and its not covered. They are a scam of a company and How can you tell me that its not penetrated thru the leather and then say it s abrasion and its not. I also...

David c

I purchased a mattress slept on it over night couldn't get out the bed the mattress hurt my side and back so bad I have to return it within 24 hrs. I was told that I have to get a store credit for $1300 which I'm not going to use in the store.

Terea
Staff
1.3 (52 reviews)
1.9 (184 reviews)
Reviewer's quote

...The staff are always rude and difficult to work with. I asked for a copy of their policies and they told me to go to the store. What? I asked to talk to a supervisor and they told me the supervisor will just tell you the same thing...

PissedConsumer1121228

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

Ultra Shield and Value City Furniture Pros and Cons

Pros
  • Honoring the 5 year protection plan
  • Sales rep
  • Showroom display
  • Sale rep was great
Cons
  • Poor customer service and warranty
  • Poor customer service
  • Did not deliver what was promised
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service

Ultra Shield and Value City Furniture Most Positive Reviews

Top rated reviews
5

Excellent coverage! My sofa would've been ruined and it was only a few months old. Thank goodness I didn't listen to...

5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

Ultra Shield and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

I have a one year old sofa. I am not sure but I suddenly found a white ring from some kind of coffee cup or water bottl...

1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

Ultra Shield and Value City Furniture Latest Reviews

Recent published reviews
1

It is completely worthless because when you call them with a problem they will find a reason why your specific situation...

Read all 140 reviews
1

We purchased a couch at the Canton Ohio location and the experience has been terrible. We took the time you want to...

Read all 753 reviews

Ultra Shield and Value City Furniture Products and Services

Most reviewed product and services
  • Ultra Shield Protection Plan (54 reviews)
  • Ultra Shield Claim (23 reviews)
  • Ultra Shield Furniture Protection Plan (16 reviews)
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (101 reviews)
  • Value City Furniture Customer Care (49 reviews)