Ulta vs Younique: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ulta and Younique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ulta

1.9

Younique

1.8

Ulta

Younique

Ulta and Younique Overview

Total reviews

799

354

Company responses

Issues resolved

Ulta was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 799 reviews. It is 445 reviews more than Younique received since May 31, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ulta customer support team and Younique customer service.

Ulta and Younique Consumer Ratings

Rank

138 out of 1215 in Cosmetics and Personal Care category

164 out of 1215 in Cosmetics and Personal Care category

Customer service

139 in category

82 in category

Staff

131 in category

72 in category

Price Affordability

106 in category

188 in category

According to consumer ratings and reviews, Ulta ranks 26 points higher in the Cosmetics and Personal Care category than Younique. People gave Ulta 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 284 points higher than the worst rated brand in this category. At the same time, Younique was rated 1.9 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Younique has a higher rating than Ulta. Regarding Price Affordability criterion, consumers gave Ulta 2.4 stars and it is 75% greater than other in category. Younique however was rated 1.6 stars and it is 56% greater than other in category.

Ulta and Younique Rating Details

Customer service

1.4 (291 reviews)

1.9 (208 reviews)

Reviewer's quote

Placed 2 Xmas gift orders online arealized I'd made an error on both, so I both emailed and called customer service within minutes to request a cancellation so I could reorder using corrected info. Was given a runaround about how both were already "in warehouse status" so nothing was guaranteed,...

Dorothy

In the Moodstruck 3d Fiber Lash class action lawsuit, Younique has been ordered to provide all customer names, addresses, phone numbers, and e-mail addresses in California, Florida and Ohio to be notified of the Class Action. The Judge's authorized notice says: "If you purchased Younique Moodstruck...

ALL Y

Staff

1.5 (268 reviews)

2 (191 reviews)

Reviewer's quote

...Maybe Sephora has more appropriate staff and policies to remedy system errors. This is why amazon will run it all..

MaryAnn

I ordered my first product-the foundation mentioned above. I did so because I like the rep. Oh my the SMELL-I wore it two days and the stale perfume smell was too much-made me sick. I contacted my rep who told me to contact the company (she was great).I did so and there was no problem. They sent me...

Fascia B

Price Affordability

2.4 (243 reviews)

1.6 (194 reviews)

Reviewer's quote

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

Nancy G

...It had 1 qty and the price was correct. I checked out. My roommate is a Younique representative and received my order but it didn't show the order only that I placed an order which she had never seen before...

Olivia K

Ulta and Younique Pros and Cons

Pros

Points program
In-store shopping
Products

Presenter
Sales representative
Rosewater

Cons

Customer service
Ordering online
Overcharged

Products
Defective products
Customer service

Ulta and Younique Most Positive Reviews

Top rated reviews

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

Honestly I love younique! Yes it's pricy but I hasn't found a good foundation until I tried the liquid foundation. Oh...

Ulta and Younique Most Critical Reviews

Lowest rated reviews

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

I'm really annoyed. Not with the makeup, or necessarily the business, but basically I have one of your representatives...

Ulta and Younique Latest Reviews

Recent published reviews

Refund would be fine I'm at the store now.im gona purchase st store

Read all 799 reviews

My November kudos was delivered yesterday to Pittsburgh PA, i live in Chester Illinois. I am not happy. I want my order...

Read all 354 reviews

Ulta and Younique Products and Services

Most reviewed product and services

Ulta Customer Care (87 reviews)
Ulta Manager (54 reviews)
Ulta Makeup (37 reviews)

Younique Touch Mineral Foundation (49 reviews)
Younique Foundation (41 reviews)
Younique Mascara (30 reviews)

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