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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 705 TOTAL REVIEWS
  • $35.3K CLAIMED LOSSES
  • $197 AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Points program 7
  • Price 5
  • Rewards card 4
  • Makeup 4
  • In-store shopping 4

Customers don't like

  • Customer service17
  • Ordering online10
  • No estimated date for delivery3
  • Store manager2
  • Rude staff2
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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1765 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss12
  • Lost my hair11
  • Deceptive marketing practice8
  • Unhelpful customer service4
  • Losing my hair when i shampooed4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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