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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 655 TOTAL REVIEWS
  • $34.8K CLAIMED LOSSES
  • $201 AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Points program 7
  • Price 5
  • In-store shopping 4
  • Rewards card 4
  • Makeup 4

Customers don't like

  • Customer service34
  • Ordering online12
  • Poor customer service7
  • No estimated date for delivery6
  • Bad customer service5
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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1756 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $731 AVERAGE LOSS
2.1
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Smell 12
  • How it makes my hair feel and look 7
  • Product 7
  • Feel of my hair 6
  • Silky shiny hair 5

Customers don't like

  • Hair loss30
  • Deceptive marketing practice15
  • Lost my hair14
  • Hair falling out8
  • Losing my hair when i shampooed8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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