PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Xpo Logistics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Xpo Logistics

Uhaul and Xpo Logistics Overview

Total reviews
938
287
Company responses
0
0
Issues resolved
11
0

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 938 reviews. It is 651 reviews more than Xpo Logistics received since Jun 30, 2015.

Uhaul and Xpo Logistics Consumer Ratings

Rank
130 out of 1508 in Transportation and Logistics category
248 out of 1508 in Transportation and Logistics category
Customer service
124 in category
149 in category
Reliability
79 in category
105 in category
Product or Service Quality
102 in category
154 in category

According to consumer ratings and reviews, Uhaul ranks 118 points higher in the Transportation and Logistics category than Xpo Logistics. People gave Uhaul 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 263 points higher than the worst rated brand in this category. At the same time, Xpo Logistics was rated 1.1 stars for Customer service criterion in this category and it is 238 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Uhaul has a higher rating than Xpo Logistics. Regarding Product or Service Quality criterion, consumers gave Uhaul 1.4 stars and it is 74% greater than other in category. Xpo Logistics however was rated 1 stars and it is 60% greater than other in category.

Uhaul and Xpo Logistics Rating Details

Customer service
1.2 (345 reviews)
1.1 (170 reviews)
Reviewer's quote

...When I called to tell customer service they said they would look into the situation. They never did. Please use Penske or Budget..

Jeff F

Called customer service to complain and they hung up on me 4 times. Today I got a call from XPO with tomorrow scheduled time which I never requested in the first place. Costco superviour called XPO to speak to a supervisor while I was on the phone and they hung up on us 3 tomes even before...

rabia z
Reliability
1.3 (295 reviews)
1 (141 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

Had a large order dropped off right under my cameras. Driver was in a super hurry and rushed the signature from one of my less experienced employees. 20 minutes later when we opened the packages everything was destroyed to the tune of over $4000 in damage. The pallets again were right under my...

Michael D
Product or Service Quality
1.4 (282 reviews)
1 (136 reviews)
Reviewer's quote

...The costumer service sucks!!!! This *** transferred me to the claims department after I told her Ive already spoke to them but she was too lazy to deal with me . Im taking this to the news . Anyone else a victim of theft via uhaul storage comment on this...

Terryann M

...This is the worst service I have ever received in 76 years. I don’t know how they stay in business as it is virtually impossible to talk to them, including the office, warehouse or drivers. Avoid this business!..

Brenda J

Uhaul and Xpo Logistics Pros and Cons

Pros
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Precision automotive ceres ca kayla
  • Horrendous
  • Unbelievably confusing and disorganized
  • Rediculous
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Lack of responsibility
  • Lack of communication
  • Not being responsible to call to reschedule

Uhaul and Xpo Logistics Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

5

I'm checking to see if our company is setup as a carrier and to get access to loadboard

Uhaul and Xpo Logistics Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

1

I haven't seen a more pathetic delivery service than that offered by Ikea in partnership with XPO service. I paid 80$...

Uhaul and Xpo Logistics Latest Reviews

Recent published reviews
1.7

Honestly the most racist and intimidating experience of my life. When I called to tell customer service they said they...

Read all 938 reviews
1

Worst company ever! I was looking forward to receiving appliances after 2 failed scheduled dates. 3rd time it was schedu...

Read all 287 reviews

Uhaul and Xpo Logistics Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (308 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)
  • Xpo Logistics Delivery Service (170 reviews)
  • Xpo Logistics Home Delivery Service (40 reviews)
  • Xpo Logistics Vehicle Driver (28 reviews)