PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs

Uncle Bobs and Uhaul Overview

Total reviews
Company responses
Issues resolved

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 937 reviews. It is 831 reviews more than Uncle Bobs received since Jun 3, 2010.

Uncle Bobs and Uhaul Consumer Ratings

77 out of 1508 in Transportation and Logistics category
130 out of 1508 in Transportation and Logistics category
Customer service
80 in category
122 in category
Product or Service Quality
58 in category
101 in category
77 in category
117 in category

According to consumer ratings and reviews, Uncle Bobs ranks 53 points higher in the Transportation and Logistics category than Uhaul. People gave Uncle Bobs 1.7 stars for Customer service criterion in Transportation and Logistics category and it is 308 points higher than the worst rated brand in this category. At the same time, Uhaul was rated 1.3 stars for Customer service criterion in this category and it is 266 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Uncle Bobs has a higher rating than Uhaul. Regarding Website criterion, consumers gave Uncle Bobs 2.3 stars and it is 80% greater than other in category. Uhaul however was rated 1.9 stars and it is 70% greater than other in category.

Uncle Bobs and Uhaul Rating Details

Customer service
1.7 (34 reviews)
1.3 (344 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...


...The people that work there could also use some customer service training. Overall not a good store. Thumbs down to Uhaul...

Product or Service Quality
2.2 (26 reviews)
1.4 (281 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...


...The costumer service sucks!!!! This *** transferred me to the claims department after I told her Ive already spoke to them but she was too lazy to deal with me . Im taking this to the news . Anyone else a victim of theft via uhaul storage comment on this...

Terryann M
2.3 (26 reviews)
1.9 (269 reviews)
Reviewer's quote

I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...


When I booked the truck on the company website, it said we qualified for a free storage unit for one month because it was a one-way rental. This was great because my mother-in-law had a lot of stuff that would not fit in the assisted living facility. This would give us time to sort through it and...

Luanne S

Uncle Bobs and Uhaul Pros and Cons

  • Previous owner
  • Hailey
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Precision automotive ceres ca kayla
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes

Uncle Bobs and Uhaul Most Positive Reviews

Top rated reviews

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...


I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Uncle Bobs and Uhaul Most Critical Reviews

Lowest rated reviews

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...


I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Uncle Bobs and Uhaul Latest Reviews

Recent published reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews

My son is trying to travel home from California to Georgia. He had a reservation for a 4 x 8 U-Haul trailer and went pic...

Read all 937 reviews

Uncle Bobs and Uhaul Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)