PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
Uhaul

Uncle Bobs and Uhaul Overview

Total reviews
106
930
Company responses
0
0
Issues resolved
0
10

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 930 reviews. It is 824 reviews more than Uncle Bobs received since Jun 3, 2010.

Uncle Bobs and Uhaul Consumer Ratings

Rank
77 out of 1687 in Transportation and Logistics category
134 out of 1687 in Transportation and Logistics category
Customer service
81 in category
127 in category
Product or Service Quality
57 in category
100 in category
Website
78 in category
118 in category

According to consumer ratings and reviews, Uncle Bobs ranks 57 points higher in the Transportation and Logistics category than Uhaul. People gave Uncle Bobs 1.7 stars for Customer service criterion in Transportation and Logistics category and it is 300 points higher than the worst rated brand in this category. At the same time, Uhaul was rated 1.2 stars for Customer service criterion in this category and it is 254 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Uncle Bobs has a higher rating than Uhaul. Regarding Website criterion, consumers gave Uncle Bobs 2.3 stars and it is 80% greater than other in category. Uhaul however was rated 1.9 stars and it is 69% greater than other in category.

Uncle Bobs and Uhaul Rating Details

Customer service
1.7 (34 reviews)
1.2 (339 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356

...She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country...

Christina F
Product or Service Quality
2.2 (26 reviews)
1.4 (277 reviews)
Reviewer's quote

...For the most part until two months ago customer service was prefect. The regional manager Greg is very rude, disrespectful and calls is customers or possible customers liars. I have had two other people call in my behalf...

PissedConsumer866044

I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I spoke with 8 people. Then they lied to me when they told me the truck had to be back by 7 PM when I called customer service and they said it didn’t have to be back until the...

PissedConsumer1611577
Website
2.3 (26 reviews)
1.9 (265 reviews)
Reviewer's quote

I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

PissedConsumer1063603

...I tried to check the van back in via the website but it was not working properly and when I went to call customer service I was on hold a long time and had to hang up. Do not rent from this shady company..

Elicia M

Uncle Bobs and Uhaul Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Truck
  • Local location
  • Equipment
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes

Uncle Bobs and Uhaul Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Uncle Bobs and Uhaul Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Uncle Bobs and Uhaul Latest Reviews

Recent published reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews
1

Diana from the Alsip location was the worst “manager” to talk to after sharing our major concerns. She was...

Read all 930 reviews

Uncle Bobs and Uhaul Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (79 reviews)
  • Uhaul Customer Care (77 reviews)