PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
Uhaul

Uncle Bobs and Uhaul Overview

Total reviews 106 977
Company responses 0 0
Issues resolved 0 11

Uncle Bobs and Uhaul Consumer Ratings

Rank
86 out of 1058 in Transportation and Logistics category
147 out of 1058 in Transportation and Logistics category
Customer service
87 in category
137 in category
Website
85 in category
123 in category
Product or Service Quality
60 in category
113 in category
Exchange, Refund and Cancellation Policy
49 in category
101 in category

Uncle Bobs and Uhaul Rating Details

Customer service
1.7 (34 reviews)
1.3 (368 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

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Website
2.3 (26 reviews)
1.9 (286 reviews)
Reviewer's quote

I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

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...There's nothing on the website (see attached) or email confirmation that says that. When I searched for it online, I saw other customers with similar complaints, so looks like a scam to me..

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Product or Service Quality
2.2 (26 reviews)
1.4 (300 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

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Exchange, Refund and Cancellation Policy
2.2 (19 reviews)
1.3 (286 reviews)
Reviewer's quote

...I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other companies do or don't do; I used Uncle Bob's...

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...added insurance, even though we showed we had our own - and went so far as to send me an email apologizing and informing me that we'd get a $28 dollar refund due to the overcharge -- well a week later when I had not seen any refund, I looked at my online banking and to my surprise, Uhaul didn't refund the $28 dollars, they charged my account $28. 00...

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Uncle Bobs and Uhaul Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Service
  • Constant mistakes

Uncle Bobs and Uhaul Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Uncle Bobs and Uhaul Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Uncle Bobs and Uhaul Latest Reviews

Recent published reviews
No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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1

Please call me on my number 705-816-6696.

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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No votes

On my day off. I started getting text messages from U-Haul about a rental. I called them to tell them that I had not...

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Uncle Bobs and Uhaul Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (78 reviews)