PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Uncle Bobs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Uncle Bobs

Uhaul and Uncle Bobs Overview

Total reviews
936
106
Company responses
0
0
Issues resolved
11
0

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 936 reviews. It is 830 reviews more than Uncle Bobs received since Jun 3, 2010.

Uhaul and Uncle Bobs Consumer Ratings

Rank
130 out of 1508 in Transportation and Logistics category
77 out of 1508 in Transportation and Logistics category
Customer service
122 in category
79 in category
Reliability
78 in category
47 in category
Product or Service Quality
99 in category
57 in category

According to consumer ratings and reviews, Uncle Bobs ranks 53 points higher in the Transportation and Logistics category than Uhaul. People gave Uhaul 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 262 points higher than the worst rated brand in this category. At the same time, Uncle Bobs was rated 1.7 stars for Customer service criterion in this category and it is 305 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Uncle Bobs has a higher rating than Uhaul. Regarding Product or Service Quality criterion, consumers gave Uhaul 1.4 stars and it is 74% greater than other in category. Uncle Bobs however was rated 2.2 stars and it is 85% greater than other in category.

Uhaul and Uncle Bobs Rating Details

Customer service
1.2 (343 reviews)
1.7 (34 reviews)
Reviewer's quote

...The people that work there could also use some customer service training. Overall not a good store. Thumbs down to Uhaul...

Korynn

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356
Reliability
1.3 (294 reviews)
1.8 (16 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

PissedConsumer1063603
Product or Service Quality
1.4 (281 reviews)
2.2 (26 reviews)
Reviewer's quote

...The costumer service sucks!!!! This *** transferred me to the claims department after I told her Ive already spoke to them but she was too lazy to deal with me . Im taking this to the news . Anyone else a victim of theft via uhaul storage comment on this...

Terryann M

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

PissedConsumer932167

Uhaul and Uncle Bobs Pros and Cons

Pros
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Precision automotive ceres ca kayla
  • Previous owner
  • Hailey
Cons
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager

Uhaul and Uncle Bobs Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

Uhaul and Uncle Bobs Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

Uhaul and Uncle Bobs Latest Reviews

Recent published reviews
1

Bought a u haul lock in copperas cove Texas the u haul lock will not unlock with the key the lock was already almost...

Read all 936 reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews

Uhaul and Uncle Bobs Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (79 reviews)
  • Uhaul Customer Care (77 reviews)
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)