PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tufts Health Plan and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tufts Health Plan
United Healthcare

Tufts Health Plan and United Healthcare Overview

Total reviews
30
689
Company responses
6
0
Issues resolved
2
4

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 689 reviews. It is 659 reviews more than Tufts Health Plan received since Jan 10, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tufts Health Plan customer support team than with United Healthcare customer service.

Tufts Health Plan and United Healthcare Consumer Ratings

Rank
96 out of 1880 in Insurance category
226 out of 1880 in Insurance category
Customer service
54 in category
180 in category
Billing Practices
131 in category
165 in category
Staff
86 in category
161 in category

According to consumer ratings and reviews, Tufts Health Plan ranks 130 points higher in the Insurance category than United Healthcare. People gave Tufts Health Plan 1.9 stars for Customer service criterion in Insurance category and it is 395 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 269 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Tufts Health Plan has a higher rating than United Healthcare. Regarding Staff criterion, consumers gave Tufts Health Plan 1.7 stars and it is 81% greater than other in category. United Healthcare however was rated 1.3 stars and it is 64% greater than other in category.

Tufts Health Plan and United Healthcare Rating Details

Customer service
1.9 (13 reviews)
1.2 (276 reviews)
Reviewer's quote

I have had to call Tufts customer service about nearly every claim that has been processed for my family of five. I do insurance billing myself so I can generally tell when processing mistakes are made, which has been more frequent with Tufts than my other insurers in the past. What’s most...

PissedConsumer1545182

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Billing Practices
1.5 (13 reviews)
1.3 (216 reviews)
Reviewer's quote

...The third rep I called found the billing invoice. Was told I didn't have to pay the balance and to fax the invoice to Tufts. I did with confirmation the documents were received by Tufts...

PissedConsumer842671

Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

Joseph C
Staff
1.7 (12 reviews)
1.3 (198 reviews)
Reviewer's quote

Got sick on cruise to Bermuda to the cost of over $6500. Submitted all forms as stated on the directions with receipts. 3 phone calls later still not paid. Now they are saying they called me and told me they needed more documentation (never got that call). The receipts from cruise line showing...

Jane D

They are totally unhelpful, their staff rudeness is outrageous and incompetency just unbelievable. Their only answer is "You have to call your doctor to get a new prescription" They mean my doctor who never failed to update my prescriptions for 9 years before Briova got in the picture. If you can...

PissedConsumer1171163

Tufts Health Plan and United Healthcare Pros and Cons

Pros
No votes
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Poor customer service
  • Inconsistant responses to questions
  • Inability to rectify the problem
  • Customer service
  • That they lied
  • Runaround they have given me

Tufts Health Plan and United Healthcare Most Positive Reviews

Top rated reviews
No votes
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Tufts Health Plan and United Healthcare Most Critical Reviews

Lowest rated reviews
No votes
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Tufts Health Plan and United Healthcare Latest Reviews

Recent published reviews

I discontinued Tufts Medicare health plan 11/5/2019, Rep told me bank electronically payment for 11/15/2019 would...

Read all 30 reviews
1

My name is Niten Ved
I had a group Medical Insurance Plan (with Oxford Healthcare) through my Employer. Back in Feb 2019,...

Read all 689 reviews

Tufts Health Plan and United Healthcare Products and Services

Most reviewed product and services
  • Tufts Health Plan Health Plan (10 reviews)
  • Tufts Health Plan Customer Care (3 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)