PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tufts Health Plan and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tufts Health Plan
United Healthcare

Tufts Health Plan and United Healthcare Overview

Total reviews 31 741
Company responses 6 0
Issues resolved 2 4

Tufts Health Plan and United Healthcare Consumer Ratings

Rank
101 out of 1079 in Insurance category
200 out of 1079 in Insurance category
Customer service
63 in category
172 in category
Billing Practices
142 in category
162 in category
Value for money
99 in category
172 in category
Website
104 in category
186 in category

Tufts Health Plan and United Healthcare Rating Details

Customer service
1.9 (14 reviews)
1.2 (305 reviews)
Reviewer's quote

I have had to call Tufts customer service about nearly every claim that has been processed for my family of five. I do insurance billing myself so I can generally tell when processing mistakes are made, which has been more frequent with Tufts than my other insurers in the past. What’s most...

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Billing Practices
1.4 (14 reviews)
1.4 (237 reviews)
Reviewer's quote

...The third rep I called found the billing invoice. Was told I didn't have to pay the balance and to fax the invoice to Tufts. I did with confirmation the documents were received by Tufts...

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Value for money
1.6 (11 reviews)
1.3 (175 reviews)
Reviewer's quote

...On the 5th and 6th times through this process I asked to speak to someone who could explain where MY money is. 7. The staff refuses to transfer the call to a decision maker and once again recites the scripted methodology of how claims are paid...

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...They act like it is their money..

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Website
1.9 (11 reviews)
1.5 (259 reviews)
Reviewer's quote

When I logged into the Tufts website on April 3rd, my deductible had been reset. When I called Tufts that same day, I spoke with Noreen and she acknowledged the conversation I had on March 23rd and admitted that the rep did indeed tell me that the rollover would occur, but it was misinformation and...

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...After enrolling, I checked their website. There were no listed in network dentists. There was not a list of in network dentists...

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Tufts Health Plan and United Healthcare Pros and Cons

Pros
No votes
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Poor customer service
  • Inability to rectify the problem
  • Lack of cooperation
  • Customer service
  • That they lied
  • Runaround they have given me

Tufts Health Plan and United Healthcare Most Positive Reviews

Top rated reviews
No votes
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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No votes
5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Tufts Health Plan and United Healthcare Most Critical Reviews

Lowest rated reviews
1

NO IDEA how this medicare supplement plan achieved a 5 star rating.
Plan is not ideal if you are a patient who needs in...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

Tufts will not cover injections for my wife’s pain. The injections work but Tufts denied coverage. They are terrible.

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Tufts Health Plan and United Healthcare Latest Reviews

Recent published reviews
1

For 10 months I have been assisting my wife, an MSW, LICSW in trying to collect for therapy sessions rendered to a Tufts...

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1

I called the customer #, and was told there was a 7 minute wait. Or will call me back - and I won't loose my place in...

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No votes

I discontinued Tufts Medicare health plan 11/5/2019, Rep told me bank electronically payment for 11/15/2019 would...

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No votes

I am a recent (May 13, 2020) amputee. A Waiver, according the clinic where I should have gotten my prosthetic, is an add...

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Tufts Health Plan and United Healthcare Products and Services

Most reviewed product and services
  • Tufts Health Plan Health Plan (12 reviews)
  • Tufts Health Plan Customer Care (3 reviews)
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)