PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Trupanion Pet Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Trupanion Pet Insurance

VCA Animal Hospital and Trupanion Pet Insurance Overview

Total reviews
437
51
Company responses
0
0
Issues resolved
1
0

VCA Animal Hospital and Trupanion Pet Insurance Consumer Ratings

Rank
35 out of 375 in Pet Medicine and Veterinary Clinics category
63 out of 375 in Pet Medicine and Veterinary Clinics category
Customer service
32 in category
44 in category
Product or Service Quality
25 in category
36 in category
Price Affordability
45 in category
46 in category
Website
40 in category
60 in category

VCA Animal Hospital and Trupanion Pet Insurance Rating Details

Customer service
1.9 (131 reviews)
1.3 (26 reviews)
Reviewer's quote

... was Kenny, he proceeded to tell me the number was to the rebate center and he could not help he with Iogging into site and gave me another number that was to customer service for VCA Care CLub. Turns out that was jus the 800# to get you to a local VCA location once you put in your zip code. So, I called back, this time got another rep who w...

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No one at Trupanion even took a moment to inform me of their decision to reject my claim, and when I called customer service to cancel my policy, I was met with not a word of resistance. These people were not interested in working with me. They were not interested in helping and they were not...

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Product or Service Quality
1.9 (111 reviews)
1.4 (24 reviews)
Reviewer's quote

...I am not interested in paying for a double service with VCA and Med Vet. I hope to hear back about a prompt cancellation. Luisa Echeverri VCA causeway Metairie LA..

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...The service I got was wonderful. The representive was very helpful. Thank you..

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Price Affordability
1.6 (111 reviews)
1.6 (21 reviews)
Reviewer's quote

...We were given the high end price to admit him for flushing, etc, as over 3k, then the low end of flushing, meds, home, for around 800. We had no choice but to opt to take the second plan, after being told "no payment plan, borrow from friends/family". We were told about a 95% chance of survival...

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AI have a pug. Pugs are one of those brachycephalic breeds of which there are many. One of the abnormalities of being brachycephalic is stenotic nares (their nostrils are really small and close together). When I got my dog at 8 weeks I immediately took him to the vet for a checkup and to start that...

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Website
2.2 (105 reviews)
1.8 (18 reviews)
Reviewer's quote

Still have not anything whether will be reimbursed

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...They have no way to cancel on their website or any other way except to call them by phone so instead I sent them an email. They would not immediately cancel and left me multiple messages to call them to ‘’talk about it. ’’ I was appalled and did not call them...

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VCA Animal Hospital and Trupanion Pet Insurance Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Great at misleading customers
  • Sales pitch - but misrepresented
  • Promises
Cons
  • Unprofessional comments
  • Pricing
  • Veterinarian
  • Trupanion
  • Denial of claims
  • Total con

VCA Animal Hospital and Trupanion Pet Insurance Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

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4.1

I am not sure that I got the right place. I am far from being pissed. The service I got was wonderful.
The representive w...

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5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

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No votes

VCA Animal Hospital and Trupanion Pet Insurance Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

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1

Hi my name is sylvia speirs and i was contacted today about my claim for surgery coverage was rejected because of lack...

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1

VCA Alexandria Virginia Animal Hospital Emergency rooms forced me to euthanize my poor little MinPin. 16 hours and...

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1

They deny every claim you ever make ! Do Not Buy the insurance, Huge Ripoff !!!! Plus they raise the premiums every yea...

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VCA Animal Hospital and Trupanion Pet Insurance Latest Reviews

Recent published reviews
1.2

my young daughter brought her cat into our local VCA on tuesday night (8/4/2020) for a urinary obstruction. We were...

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1.1

AI have a pug. Pugs are one of those brachycephalic breeds of which there are many. One of the abnormalities of being br...

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1

Still have not anything whether will be reimbursed

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No votes

I signed up for trupanion easily online. They do this so they can easily take your money and say your covered. Should...

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VCA Animal Hospital and Trupanion Pet Insurance Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (143 reviews)
  • Vca Animal Hospital Customer Care (15 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Trupanion Pet Insurance Pet Insurance (37 reviews)
  • Trupanion Pet Insurance Pet Policy Claim (5 reviews)