PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zillow and Trulia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zillow
Trulia

Zillow and Trulia Overview

Total reviews
161
74
Company responses
0
0
Issues resolved
1
0

Zillow was first mentioned on PissedConsumer on Sep 19, 2011 and since then this brand received 161 reviews. It is 87 reviews more than Trulia received since Aug 13, 2013.

Zillow and Trulia Consumer Ratings

Rank
236 out of 2075 in Real Estate category
240 out of 2075 in Real Estate category
Website
263 in category
224 in category
Customer service
183 in category
162 in category
Product or Service Quality
146 in category
129 in category

According to consumer ratings and reviews, Zillow ranks 4 points higher in the Real Estate category than Trulia. People gave Zillow 1.4 stars for Website criterion in Real Estate category and it is 349 points higher than the worst rated brand in this category. At the same time, Trulia was rated 1.8 stars for Website criterion in this category and it is 388 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Trulia has a higher rating than Zillow. Regarding Product or Service Quality criterion, consumers gave Zillow 1.3 stars and it is 76% greater than other in category. Trulia however was rated 1.4 stars and it is 79% greater than other in category.

Zillow and Trulia Rating Details

Website
1.4 (60 reviews)
1.8 (22 reviews)
Reviewer's quote

...They keep on saying they get the information from the county website which is MLS. Contacted MLS and they helped me but Zillows response was that they want to be as transparent with the buyers. Who is Zillow to say they want to be transparent of putting the price history from previous listing??..

Ann M

...It's awful! I don't know how to get rid of Trulia and will make it our mission to stop the harassment from real estate agents and mortgage companies prompted by this website. Whatever you do, don't go into their website or otherwise, you will be overwhelmed!..

Denyce
Customer service
1.2 (60 reviews)
1.3 (21 reviews)
Reviewer's quote

...Customer service is non-exsistent..

Pam O

attempted to reach trulia on customer service numbers provided and they seem to be associated with zillow premier services. Very frustrating not to be able to resolve issues and reach customer care..

unwind l
Product or Service Quality
1.3 (57 reviews)
1.4 (17 reviews)
Reviewer's quote

For the week of 1/28/2019 I doubt seriously if anyone at Zillow but the Customer Service Department talks to a customer ever. Zillow is creating a hardship for homeowners / builder / banker and so on. My appraisal of my property that is a small booklet has the value at $165,000, I bought the house...

Sandra M

C O M 205 418 0498 on google we really did our own investigation before we worked with GHOST and found his service legit we worked with GHOST in less and 15 days our credit where renewed with an excellent credit score and beautiful Tradelines we are very grateful and we recommend Ghost to anyone...

PissedConsumer1762620

Zillow and Trulia Pros and Cons

Pros
  • Website is user friendly
  • Popular
  • Makes information on properties available nationally
  • Old site
  • Facts that were added about the areas
Cons
  • Customer service
  • Information
  • Misleading information
  • Fails to deliver
  • Wrong market
  • Stole money from me

Zillow and Trulia Most Positive Reviews

Top rated reviews
5

105 Condo Dr., Philadelphia, Ms. 39350 is shown as not listed for sale.
The home is for sale @ $107,000.00 at Mike Tinsle...

4.7

Hello everyone my name is Bella Allen I used to have a credit score of 630 and I barely check my credit due to my...

Zillow and Trulia Most Critical Reviews

Lowest rated reviews
1

Zillow tried to change the existing contract (I am a realtor) by suddenly and without notice, increasing it by almost...

1

Professional review of Services paid for, “Throw your money into the garbage, at least it wont attack you!”This is so...

Zillow and Trulia Latest Reviews

Recent published reviews

I am trying to activate my rental listing but showing off market

Read all 161 reviews
1

No more words to say very dissatisfied

Read all 74 reviews

Zillow and Trulia Products and Services

Most reviewed product and services
  • Zillow Property Listing (45 reviews)
  • Zillow Estimate (12 reviews)
  • Zillow Customer Care (6 reviews)
  • Trulia Property Listing (22 reviews)
  • Trulia Customer Care (7 reviews)
  • Trulia Website (4 reviews)