PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viator and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viator
TripAdvisor

Viator and TripAdvisor Overview

Total reviews
758
39
Company responses
64
0
Issues resolved
16
1

Viator was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 758 reviews. It is 719 reviews more than TripAdvisor received since Apr 24, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TripAdvisor customer support team than with Viator customer service.

Viator and TripAdvisor Consumer Ratings

Rank
71 out of 667 in Travel Agencies category
14 out of 180 in Review Websites and Directories category
Customer service
72 in category
6 in category
Website
68 in category
12 in category
Product or Service Quality
63 in category
13 in category

Viator and TripAdvisor Rating Details

Customer service
1.5 (345 reviews)
1.2 (19 reviews)
Reviewer's quote

...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..

PissedConsumer1695441

...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

Gary C
Website
2.1 (315 reviews)
1.5 (19 reviews)
Reviewer's quote

The website (shown below) says that cancellations are free up to 24 hours in advance. No problem because the tour was scheduled to start in 30 hours right? Wrong! Apparently, the tour had to be cancelled 24 hours in advance of the date of the tour, not the time of the tour. Totally misleading - why...

Cortie T

Through the TripAdvisor website, my family rented a property (203 Villas Del Mar Blvd, Popotla, Mexico) from 3/24/18 thru 4/2/18. TripAdvisor and the property owner both greatly MIS-REPRESENTED the home, as well as the property grounds itself. The property was listed to be in Rosarito, Mexico and...

Liceth Z
Product or Service Quality
1.7 (295 reviews)
1.3 (16 reviews)
Reviewer's quote

Hotel approved a refund due to bad service and terrible experience and already refunded Viator but they are not responding to their emails or calls in order to process the refund to me..

Carmon

...Even though owned by the same company Tripadvisor & Flipkey are doomed to fail unless they set up a "normal" standard customer service as their competition airbnb & booking have ..

Rondell

Viator and TripAdvisor Pros and Cons

Pros
  • Easy to book
  • Ease of purchase
  • Viator is totally unreliable
  • Helping 9000 people for free
  • Closing my account due to their nazi-like treatment of us
Cons
  • Customer service
  • Lack of service
  • Customer care
  • Lack of ethics
  • Lack of service rectifying fraud perpetrated using ta fk logo
  • I would like trip advisor not to recommend vayama com any more

Viator and TripAdvisor Most Positive Reviews

Top rated reviews
5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

5

...

Viator and TripAdvisor Most Critical Reviews

Lowest rated reviews
1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

Viator and TripAdvisor Latest Reviews

Recent published reviews
1

Booked and paid for December tour in February of 2019.Cancelled 5 days before tour. Was told by Viator that they had no...

Read all 758 reviews

Busy number cant get hold of anyone

Read all 39 reviews

Viator and TripAdvisor Products and Services

Most reviewed product and services
  • Viator Tour Booking (205 reviews)
  • Viator Customer Care (116 reviews)
  • Viator Tour (70 reviews)
  • Tripadvisor Customer Care (5 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Travel Review Listing (2 reviews)