PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viator and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viator
TripAdvisor

Viator and TripAdvisor Overview

Total reviews 773 59
Company responses 68 0
Issues resolved 16 1

Viator and TripAdvisor Consumer Ratings

Rank
77 out of 569 in Travel Agencies category
14 out of 174 in Review Websites and Directories category
Customer service
74 in category
9 in category
Website
75 in category
13 in category
Product or Service Quality
70 in category
13 in category
Exchange, Refund and Cancellation Policy
61 in category
26 in category

Viator and TripAdvisor Rating Details

Customer service
1.5 (354 reviews)
1.5 (29 reviews)
Reviewer's quote

...The customer service is HORRIBLE!! Do NOT book with this company!! You will lose your money!! It takes them forever to reply just to tell you everything is 100% non refundable. Greedy *** company!!..

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...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

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Website
2 (328 reviews)
1.7 (29 reviews)
Reviewer's quote

The CSR at Viator was not aware that one of their vendors rented mobility scooters (AAA CSR gave me Viators website!). My question has nit been resolved: can I rent the scooter for 2 days in San Francisco and the price minus AAA discount.

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Several messages later they said that I would need to contact the hotel to get my refund since: "This reservation is booked on Tripadvisor website in partnership with the hotel, however, your booking was managed by the hotel and payment was made directly to the hotel. " As i said I never contacted...

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Product or Service Quality
1.7 (308 reviews)
1.6 (26 reviews)
Reviewer's quote

Not only does Viator/Trip Advisor destroy peoples tours and holidays but now it's bullying companies into sell their product outside of it's Platform What makes it worse is that even though I own the company and even though I directly told them they cannot do this they refuse to do anything about...

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...When you make a reservation through TripAdvisor you pay a non-refundable "service fee. " When you need service you are stonewalled. Save your money and book with one of their competitors!..

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Exchange, Refund and Cancellation Policy
1.5 (304 reviews)
1 (10 reviews)
Reviewer's quote

...I want my refund of over $200. The sad thing is the transactions were still going until I had to cancel my card completely..

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No items

Viator and TripAdvisor Pros and Cons

Pros
  • Easy to book
  • Viator is totally unreliable
  • Ease of purchase
  • Closing my account due to their nazi-like treatment of us
  • Helping 9000 people for free
  • Aaa
Cons
  • Customer service
  • Lack of service
  • Cancellation policy
  • Lack of ethics
  • Total impossibility of contacting them
  • Total impossiblility of complaining

Viator and TripAdvisor Most Positive Reviews

Top rated reviews
5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

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5

...

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5

Viator does not publish negative reviews. I've seen this mentioned on other forums as well. I did two tours through Viat...

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5

The date is suppose to be 3/21/20 -3/22/20 not 3/28/20-3/29/20. Im at the front desk at the hotel now.waiting for the...

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Viator and TripAdvisor Most Critical Reviews

Lowest rated reviews
1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

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1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

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1

My problem with Viator is with their customer care. I booked a hop-on-hop-off- bus tour for my trip to Paris this past S...

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1

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks a...

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Viator and TripAdvisor Latest Reviews

Recent published reviews
1

Theres three transactions on my phone from this company and I have no idea what it is. When I called to tell them, I...

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No votes

hii,
this is Piyush owner of bloom kitchen Patna, I have registered my restaurant on trip adviser but somehow country cod...

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No votes

On Wednesday 6th of January I booked Kuranda scenic train and sky rail we did the Kuranda scenic train how ever due to s...

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No votes

I want qr code of TripAdvisor for my Resort "7 Seasons Resort and Spa, Jamnagar" Please help us.
Thanks,
Saurabh Bhardwaj
7...

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Viator and TripAdvisor Products and Services

Most reviewed product and services
  • Viator Tour Booking (230 reviews)
  • Viator Tour (74 reviews)
  • Viator Pick Up Service (18 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Travel Review Listing (2 reviews)
  • Tripadvisor Review Listing (2 reviews)