PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TripAdvisor and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TripAdvisor
Viator

TripAdvisor and Viator Overview

Total reviews
52
772
Company responses
0
68
Issues resolved
1
16

TripAdvisor and Viator Consumer Ratings

Rank
15 out of 167 in Review Websites and Directories category
73 out of 565 in Travel Agencies category
Website
12 in category
68 in category
Customer service
9 in category
72 in category
Product or Service Quality
12 in category
65 in category
Ease of Use
7 in category
No votes

TripAdvisor and Viator Rating Details

Website
1.6 (26 reviews)
2 (325 reviews)
Reviewer's quote

Several messages later they said that I would need to contact the hotel to get my refund since: "This reservation is booked on Tripadvisor website in partnership with the hotel, however, your booking was managed by the hotel and payment was made directly to the hotel. " As i said I never contacted...

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The website (shown below) says that cancellations are free up to 24 hours in advance. No problem because the tour was scheduled to start in 30 hours right? Wrong! Apparently, the tour had to be cancelled 24 hours in advance of the date of the tour, not the time of the tour. Totally misleading - why...

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Customer service
1.4 (26 reviews)
1.5 (352 reviews)
Reviewer's quote

...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

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...The customer service is HORRIBLE!! Do NOT book with this company!! You will lose your money!! It takes them forever to reply just to tell you everything is 100% non refundable. Greedy *** company!!..

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Product or Service Quality
1.5 (23 reviews)
1.6 (305 reviews)
Reviewer's quote

...When you make a reservation through TripAdvisor you pay a non-refundable "service fee. " When you need service you are stonewalled. Save your money and book with one of their competitors!..

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Not only does Viator/Trip Advisor destroy peoples tours and holidays but now it's bullying companies into sell their product outside of it's Platform What makes it worse is that even though I own the company and even though I directly told them they cannot do this they refuse to do anything about...

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Ease of Use
2 (10 reviews)
No votes
Reviewer's quote

Bought two tickets for reunion tower in Dallas and was given the wrong time when the restaurant would be close and cannot get to fix it

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No items

TripAdvisor and Viator Pros and Cons

Pros
  • Helping 9000 people for free
  • Closing my account due to their nazi-like treatment of us
  • Aaa
  • Easy to book
  • Viator is totally unreliable
  • Ease of purchase
Cons
  • Lack of ethics
  • Total impossibility of contacting them
  • Total impossiblility of complaining
  • Customer service
  • Lack of service
  • Customer care

TripAdvisor and Viator Most Positive Reviews

Top rated reviews
5

...

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5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

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5

The date is suppose to be 3/21/20 -3/22/20 not 3/28/20-3/29/20. Im at the front desk at the hotel now.waiting for the...

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5

Viator does not publish negative reviews. I've seen this mentioned on other forums as well. I did two tours through Viat...

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TripAdvisor and Viator Most Critical Reviews

Lowest rated reviews
1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

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1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

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1

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks a...

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1

My problem with Viator is with their customer care. I booked a hop-on-hop-off- bus tour for my trip to Paris this past S...

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TripAdvisor and Viator Latest Reviews

Recent published reviews
No votes

Hi
All my reviews since 2016 have vanished.

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1

Viator/Trip Advisor high jacked my Google account by inserting there BUY TICKET link with out our companies permission.
W...

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1

Bought two tickets for reunion tower in Dallas and was given the wrong time when the restaurant would be close and...

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5

Client was never notified about the transportation company not running its transfer transportation from LAS airport to...

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TripAdvisor and Viator Products and Services

Most reviewed product and services
  • Tripadvisor Customer Care (6 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)
  • Viator Tour Booking (229 reviews)
  • Viator Customer Care (123 reviews)
  • Viator Tour (75 reviews)