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TripAdvisor
Viator

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

TripAdvisor

TripAdvisor

1.3
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 36 TOTAL REVIEWS
Rank
12 out of 219
in Review Websites and Directories category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:44
  • ISSUES RESOLVED
    0%
Top Products and Services
1.2
4 reviews
1.2
3 reviews
1
2 reviews
Viator

Viator

1.9
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 722 TOTAL REVIEWS
Rank
68 out of 682
in Travel Agencies category
Rating Details
Customer service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    4186
  • SUCCESSFUL
    83%
  • AVG CALL DURATION
    07:08
  • ISSUES RESOLVED
    28%
Top Products and Services
1.5
200 reviews
2.6
114 reviews
1.7
70 reviews

How would you compare TripAdvisor vs Viator?

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Anonymous
#1744129
Customer service
I have a good experience with viator. I have found Trip advisor unhelpful on my last trip.


Product or Service Quality
7 out of eight tours through viator were good.

only booked 1 through Trip advisor it was a poor experience and a poor response.

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