PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TripAdvisor and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TripAdvisor
Viator

TripAdvisor and Viator Overview

Total reviews 62 781
Company responses 0 68
Issues resolved 1 16

TripAdvisor and Viator Consumer Ratings

Rank
13 out of 174 in Review Websites and Directories category
78 out of 577 in Travel Agencies category
Customer service
9 in category
74 in category
Website
14 in category
74 in category
Product or Service Quality
15 in category
69 in category
Ease of Use
6 in category
No votes

TripAdvisor and Viator Rating Details

Customer service
1.5 (31 reviews)
1.5 (356 reviews)
Reviewer's quote

...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

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...The customer service is HORRIBLE!! Do NOT book with this company!! You will lose your money!! It takes them forever to reply just to tell you everything is 100% non refundable. Greedy *** company!!..

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Website
1.7 (30 reviews)
2 (329 reviews)
Reviewer's quote

Several messages later they said that I would need to contact the hotel to get my refund since: "This reservation is booked on Tripadvisor website in partnership with the hotel, however, your booking was managed by the hotel and payment was made directly to the hotel. " As i said I never contacted...

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The CSR at Viator was not aware that one of their vendors rented mobility scooters (AAA CSR gave me Viators website!). My question has nit been resolved: can I rent the scooter for 2 days in San Francisco and the price minus AAA discount.

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Product or Service Quality
1.6 (27 reviews)
1.7 (309 reviews)
Reviewer's quote

...When you make a reservation through TripAdvisor you pay a non-refundable "service fee. " When you need service you are stonewalled. Save your money and book with one of their competitors!..

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Not only does Viator/Trip Advisor destroy peoples tours and holidays but now it's bullying companies into sell their product outside of it's Platform What makes it worse is that even though I own the company and even though I directly told them they cannot do this they refuse to do anything about...

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Ease of Use
2.1 (13 reviews)
No votes
Reviewer's quote

Did not go through TA to book but they have the cabin for rental online and I tried to post a review to warn others about it. Wrote the review and then couldn't remember my password to post it -- they then issued a 14 letter password that had to be re-entered 3 times! When I finally got through...

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No items

TripAdvisor and Viator Pros and Cons

Pros
  • Closing my account due to their nazi-like treatment of us
  • Helping 9000 people for free
  • Many properties
  • Easy to book
  • Ease of purchase
  • Viator is totally unreliable
Cons
  • Lack of ethics
  • Total impossibility of contacting them
  • Total impossiblility of complaining
  • Customer service
  • Lack of service
  • Cancellation policy

TripAdvisor and Viator Most Positive Reviews

Top rated reviews
5

...

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5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

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5

The date is suppose to be 3/21/20 -3/22/20 not 3/28/20-3/29/20. Im at the front desk at the hotel now.waiting for the...

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5

Viator does not publish negative reviews. I've seen this mentioned on other forums as well. I did two tours through Viat...

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TripAdvisor and Viator Most Critical Reviews

Lowest rated reviews
1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

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1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

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1

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks a...

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1

My problem with Viator is with their customer care. I booked a hop-on-hop-off- bus tour for my trip to Paris this past S...

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TripAdvisor and Viator Latest Reviews

Recent published reviews
1

ON (02/06/2021) I WAS NORTHBOUND IN THE RIGHT LANE ON CENTRAL PARKWAY BLVDT IN DENVER, CO. THERE ARE ONLY TWO LANES FOR...

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1

My girlfriend fell while hiking to a waterfall and got a concussion and needed 4 stitches. When I called Viator to ask...

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1.2

Did not go through TA to book but they have the cabin for rental online and I tried to post a review to warn others...

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4.2

We booked a night tour and we were not able to finish the tour that we paid for. My wife and I only completed 1/4 of...

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