PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TripAdvisor and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


TripAdvisor and Viator Overview

Total reviews
Company responses
Issues resolved

Viator was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 741 reviews. It is 704 reviews more than TripAdvisor received since Apr 24, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TripAdvisor customer support team than with Viator customer service.

TripAdvisor and Viator Consumer Ratings

13 out of 224 in Review Websites and Directories category
69 out of 695 in Travel Agencies category
Customer service
6 in category
71 in category
10 in category
67 in category
Product or Service Quality
10 in category
61 in category

TripAdvisor and Viator Rating Details

Customer service
1.2 (18 reviews)
1.5 (340 reviews)
Reviewer's quote

...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

Gary C

...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..

1.5 (18 reviews)
2.1 (311 reviews)
Reviewer's quote

Through the TripAdvisor website, my family rented a property (203 Villas Del Mar Blvd, Popotla, Mexico) from 3/24/18 thru 4/2/18. TripAdvisor and the property owner both greatly MIS-REPRESENTED the home, as well as the property grounds itself. The property was listed to be in Rosarito, Mexico and...

Liceth Z

The website (shown below) says that cancellations are free up to 24 hours in advance. No problem because the tour was scheduled to start in 30 hours right? Wrong! Apparently, the tour had to be cancelled 24 hours in advance of the date of the tour, not the time of the tour. Totally misleading - why...

Cortie T
Product or Service Quality
1.3 (15 reviews)
1.7 (289 reviews)
Reviewer's quote



...I of course demanded a refund since they could not provide product, and offered the refund via email. They then proceeded to ignore me. So I disputed it via Paypal which I purchased through...


TripAdvisor and Viator Pros and Cons

  • Helping 9000 people for free
  • Closing my account due to their nazi-like treatment of us
  • Easy to book
  • Viator is totally unreliable
  • Good tours
  • Lack of ethics
  • Lack of service rectifying fraud perpetrated using ta fk logo
  • I would like trip advisor not to recommend vayama com any more
  • Customer service
  • Lack of service
  • Customer care

TripAdvisor and Viator Most Positive Reviews

Top rated reviews



We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

TripAdvisor and Viator Most Critical Reviews

Lowest rated reviews

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...


We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

TripAdvisor and Viator Latest Reviews

Recent published reviews

The owner would not give me a room once I show him I book on TripAdvisor!

Read all 37 reviews

We booked this trip looking forward to seeing this remarkable place. The day before the tour was scheduled we received...

Read all 741 reviews

TripAdvisor and Viator Products and Services

Most reviewed product and services
  • Tripadvisor Customer Care (4 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)
  • Viator Tour Booking (203 reviews)
  • Viator Customer Care (115 reviews)
  • Viator Tour (70 reviews)