PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viator and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viator
Travelocity

Viator and Travelocity Overview

Total reviews 766 847
Company responses 68 0
Issues resolved 16 1

Viator and Travelocity Consumer Ratings

Rank
77 out of 588 in Travel Agencies category
123 out of 588 in Travel Agencies category
Customer service
72 in category
111 in category
Website
74 in category
105 in category
Product or Service Quality
66 in category
91 in category
Exchange, Refund and Cancellation Policy
58 in category
75 in category

Viator and Travelocity Rating Details

Customer service
1.5 (353 reviews)
1.1 (222 reviews)
Reviewer's quote

...The customer service is HORRIBLE!! Do NOT book with this company!! You will lose your money!! It takes them forever to reply just to tell you everything is 100% non refundable. Greedy *** company!!..

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Absolutely worst customer service experience in my 57 years. I hope to hear from someone regarding this. Federal Trade Commission should shut you down..

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Website
2 (327 reviews)
1.6 (210 reviews)
Reviewer's quote

The CSR at Viator was not aware that one of their vendors rented mobility scooters (AAA CSR gave me Viators website!). My question has nit been resolved: can I rent the scooter for 2 days in San Francisco and the price minus AAA discount.

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Nothing happened No resonse Not able to gain account access I think expedia ISalso travelocity Five attempts to reset password to gain account access and no auto response occured Gave up and went to different website..

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Product or Service Quality
1.7 (306 reviews)
1.3 (181 reviews)
Reviewer's quote

Not only does Viator/Trip Advisor destroy peoples tours and holidays but now it's bullying companies into sell their product outside of it's Platform What makes it worse is that even though I own the company and even though I directly told them they cannot do this they refuse to do anything about...

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I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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Exchange, Refund and Cancellation Policy
1.5 (302 reviews)
1.2 (195 reviews)
Reviewer's quote

In the end, I finally arranged a refund, which was put on to a credit card that I no longer use. In the end, we booked the same tour but without the lunch but ended up being only $260 for two people without lunch included. A lot cheaper than the original tour I booked through Viator that didn't...

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...i returned rental car 5 days earlier and you wont refund the remainder of non use of car..

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Viator and Travelocity Pros and Cons

Pros
  • Easy to book
  • Viator is totally unreliable
  • Ease of purchase
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Customer service
  • Lack of service
  • Cancellation policy
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Viator and Travelocity Most Positive Reviews

Top rated reviews
5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

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4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

Viator does not publish negative reviews. I've seen this mentioned on other forums as well. I did two tours through Viat...

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4.7

Just want to know when my account will be credited back the $308

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Viator and Travelocity Most Critical Reviews

Lowest rated reviews
1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

My problem with Viator is with their customer care. I booked a hop-on-hop-off- bus tour for my trip to Paris this past S...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Viator and Travelocity Latest Reviews

Recent published reviews
2.3

The CSR at Viator was not aware that one of their vendors rented mobility scooters (AAA CSR gave me Viators website!)....

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No votes

Have confirmation number but can not access information

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1

I still dont see my refund. I was charge twice

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1

Nothing happened
No resonse
Not able to gain account access
I think expedia ISalso travelocity
Five attempts to reset passwo...

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Viator and Travelocity Products and Services

Most reviewed product and services
  • Viator Tour Booking (228 reviews)
  • Viator Tour (74 reviews)
  • Viator Pick Up Service (18 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (27 reviews)