PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viator and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viator
Travelocity

Viator and Travelocity Overview

Total reviews
758
653
Company responses
68
0
Issues resolved
16
0

Viator was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 758 reviews. It is 105 reviews more than Travelocity received since Feb 25, 2008.

Viator and Travelocity Consumer Ratings

Rank
71 out of 667 in Travel Agencies category
117 out of 667 in Travel Agencies category
Customer service
72 in category
109 in category
Website
67 in category
96 in category
Staff
64 in category
101 in category

According to consumer ratings and reviews, Viator ranks 46 points higher in the Travel Agencies category than Travelocity. People gave Viator 1.5 stars for Customer service criterion in Travel Agencies category and it is 185 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Viator has a higher rating than Travelocity. Regarding Staff criterion, consumers gave Viator 1.7 stars and it is 75% greater than other in category. Travelocity however was rated 1.2 stars and it is 61% greater than other in category.

Viator and Travelocity Rating Details

Customer service
1.5 (345 reviews)
1.1 (135 reviews)
Reviewer's quote

...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..

PissedConsumer1695441

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos
Website
2.1 (315 reviews)
1.7 (133 reviews)
Reviewer's quote

The website (shown below) says that cancellations are free up to 24 hours in advance. No problem because the tour was scheduled to start in 30 hours right? Wrong! Apparently, the tour had to be cancelled 24 hours in advance of the date of the tour, not the time of the tour. Totally misleading - why...

Cortie T

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Staff
1.7 (298 reviews)
1.2 (123 reviews)
Reviewer's quote

Staff tried very hard, Ranger so lovely, tried very hard to be enthusiastic, really embarrassing. In UK we might see a hundred puffins and otters in abundance, really bad- MISOLD The only thing we saw was people sighing,sleeping and being sick - terrible value for money, really disappointing. The...

Andrew R

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

Viator and Travelocity Pros and Cons

Pros
  • Easy to book
  • Viator is totally unreliable
  • Good tours
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Customer service
  • Lack of service
  • Customer care
  • Poor customer service
  • Outright lies
  • Huge hassle

Viator and Travelocity Most Positive Reviews

Top rated reviews
5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Viator and Travelocity Most Critical Reviews

Lowest rated reviews
1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Viator and Travelocity Latest Reviews

Recent published reviews
1

Booked and paid for December tour in February of 2019.Cancelled 5 days before tour. Was told by Viator that they had no...

Read all 758 reviews
1

We booked a multi-city trip for the holidays, but two days after booking had to change the travel date for the final...

Read all 653 reviews

Viator and Travelocity Products and Services

Most reviewed product and services
  • Viator Tour Booking (205 reviews)
  • Viator Customer Care (116 reviews)
  • Viator Tour (70 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)