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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 590 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $839 AVERAGE LOSS
1.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Will never use again 11
  • Website 3
  • Prices 3
  • E-mail confirmation 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service31
  • Outright lies5
  • Huge hassle5
  • Long wait times on phone4
  • That they passed the buck to the airlines2
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Viator

Travel Agencies
Has verified representatives
  • 11 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 328 TOTAL REVIEWS
  • $67.7K CLAIMED LOSSES
  • $616 AVERAGE LOSS
2.2
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Ease of booking 3
  • Viator is totally unreliable 2
  • Tours 2

Customers don't like

  • Customer service28
  • Customer care8
  • Unresponsive7
  • Lack of service6
  • Cancellation policy5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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