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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 558 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $854 AVERAGE LOSS
1.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Will never use again 10
  • E-mail confirmation 3
  • Prices 3
  • Website 2
  • Nice customer service people 1

Customers don't like

  • Poor customer service23
  • Outright lies9
  • Horrible interaction experience7
  • Huge hassle7
  • Policies5
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Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 65 COMPANY RESPONSES
  • 147 TOTAL REVIEWS
  • $18.6K CLAIMED LOSSES
  • $287 AVERAGE LOSS
2.7
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 7
  • Ease of purchase 3
  • Ease of booking and detail 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Customer service13
  • Customer care10
  • Unresponsive10
  • Customer service disaster area8
  • Terrible customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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