Start a new comparison
Delete

Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 586 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $839 AVERAGE LOSS
1.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Will never use again 11
  • Website 3
  • Prices 3
  • E-mail confirmation 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service11
  • Outright lies5
  • Huge hassle5
  • Long wait times on phone4
  • That they passed the buck to the airlines2
Delete

Viator

Travel Agencies
Has verified representatives
  • 10 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 273 TOTAL REVIEWS
  • $64.3K CLAIMED LOSSES
  • $636 AVERAGE LOSS
2.3
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Viator is totally unreliable 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Customer care8
  • Unresponsive6
  • Lack of service5
  • Customer service5
  • Slow customer service3
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel