Travelocity vs Viator

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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 551 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $860 AVERAGE LOSS
1.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Will never use again 8
  • E-mail confirmation 3
  • Prices 3
  • Website 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service23
  • Outright lies10
  • Horrible interaction experience7
  • Huge hassle7
  • Policies5

Products by Travelocity

No items

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Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 62 COMPANY RESPONSES
  • 139 TOTAL REVIEWS
  • $17.2K CLAIMED LOSSES
  • $283 AVERAGE LOSS
2.5
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Easy to book 7
  • Ease of booking and detail 2
  • Ease of purchase 2
  • Good tours 2
  • Tours 2

Customers don't like

  • Customer service13
  • Customer care11
  • Unresponsive10
  • Customer service disaster area8
  • Terrible customer service7

Products by Viator

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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