Start a new comparison
Delete
  • 1 ISSUES RESOLVED
  • 102 TOTAL REVIEWS
  • $51.5K CLAIMED LOSSES
  • $3K AVERAGE LOSS
2.7
Customer service
Staff
Website
Discounts and Special Offers
  • Sites we visited 8
  • Tour leadr 4
  • Seeing so much in a short period of time 4
  • Meeting lovely people 4
  • Some of the other participants 3

Customers don't like

  • Tour director3
  • Customer service3
  • Not getting the tour we paid for2
  • Meals2
  • Location of hotels2
Delete

Viator

Travel Agencies
Has verified representatives
  • 10 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 302 TOTAL REVIEWS
  • $65.7K CLAIMED LOSSES
  • $620 AVERAGE LOSS
2.2
Customer service
Staff
Website
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Viator is totally unreliable 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Customer care8
  • Unresponsive6
  • Lack of service5
  • Customer service5
  • Cancellation policy4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel