Start a new comparison
Delete
  • 1 ISSUES RESOLVED
  • 115 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $4.6K AVERAGE LOSS
2.6
Customer service
Staff
Website
Discounts and Special Offers
  • Sites we visited 9
  • Tour leadr 4
  • Seeing so much in a short period of time 4
  • Meeting lovely people 4
  • Some of the other participants 3

Customers don't like

  • Tour director5
  • Customer service4
  • Location of hotels3
  • Not getting the tour we paid for2
  • Meals2
Delete

Viator

Travel Agencies
Has verified representatives
  • 12 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 468 TOTAL REVIEWS
  • $77.3K CLAIMED LOSSES
  • $573 AVERAGE LOSS
2.0
Customer service
Staff
Website
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 4
  • Ease of booking 4
  • Viator is totally unreliable 3
  • Tours 2

Customers don't like

  • Customer service29
  • Unresponsive8
  • Customer care8
  • Slow customer service6
  • Lack of service6
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel