Start a new comparison
Delete
  • 1 ISSUES RESOLVED
  • 104 TOTAL REVIEWS
  • $51.5K CLAIMED LOSSES
  • $3K AVERAGE LOSS
2.7
Customer service
Staff
Website
Discounts and Special Offers
  • Sites we visited 8
  • Tour leadr 4
  • Seeing so much in a short period of time 4
  • Meeting lovely people 4
  • Some of the other participants 3

Customers don't like

  • Customer service4
  • Tour director3
  • Not getting the tour we paid for2
  • Meals2
  • Location of hotels2
Delete

Viator

Travel Agencies
Has verified representatives
  • 11 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 349 TOTAL REVIEWS
  • $67.9K CLAIMED LOSSES
  • $601 AVERAGE LOSS
2.2
Customer service
Staff
Website
Discounts and Special Offers
  • Easy to book 8
  • Ease of booking 4
  • Ease of purchase 3
  • Viator is totally unreliable 2
  • Tours 2

Customers don't like

  • Customer service28
  • Customer care8
  • Unresponsive7
  • Lack of service6
  • Slow customer service5
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel