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  • 1 ISSUES RESOLVED
  • 84 TOTAL REVIEWS
  • $43K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
2.9
Customer service
Staff
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Sites we visited 6
  • Meeting lovely people 4
  • Seeing so much in a short period of time 4
  • Seeing so much in just two weeks 3
  • Tour leadr 3

Customers don't like

  • Tour director8
  • Customer service4
  • Service of the agent and guide4
  • Pressure during trip3
  • Sometimes no wifi in rooms2
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Viator

Travel Agencies
Has verified representatives
  • 6 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 167 TOTAL REVIEWS
  • $25.2K CLAIMED LOSSES
  • $365 AVERAGE LOSS
2.6
Customer service
Staff
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Easy to book 7
  • Ease of purchase 3
  • Ease of booking and detail 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Customer service15
  • Customer care12
  • Unresponsive10
  • Customer service disaster area8
  • Terrible customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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