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  • 1 ISSUES RESOLVED
  • 100 TOTAL REVIEWS
  • $51.5K CLAIMED LOSSES
  • $3K AVERAGE LOSS
2.7
Customer service
Staff
Website
Discounts and Special Offers
  • Sites we visited 8
  • Tour leadr 4
  • Seeing so much in a short period of time 4
  • Meeting lovely people 4
  • Some of the other participants 3

Customers don't like

  • Tour director3
  • Customer service3
  • Itinerary2
  • Hotel selection2
  • Time wasting hard sell stops not on itinerary1
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Viator

Travel Agencies
Has verified representatives
  • 10 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 269 TOTAL REVIEWS
  • $64.3K CLAIMED LOSSES
  • $636 AVERAGE LOSS
2.3
Customer service
Staff
Website
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Viator is totally unreliable 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Customer care8
  • Unresponsive6
  • Lack of service5
  • Customer service5
  • Slow customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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