PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
1.9
Verizon
1.7
TracFone
Verizon

TracFone and Verizon Overview

Total reviews 1454 2849
Company responses 0 0
Issues resolved 19 20

TracFone and Verizon Consumer Ratings

Rank
183 out of 1430 in Telecommunications category
256 out of 1430 in Telecommunications category
Customer service
253 in category
244 in category
Product or Service Quality
143 in category
163 in category
Website
206 in category
218 in category
Reliability
104 in category
144 in category

TracFone and Verizon Rating Details

Customer service
1.3 (470 reviews)
1.3 (719 reviews)
Reviewer's quote

...Bought the latest tracfone, lady at customer service screwed the whole deal up, didn't transfer 5000 minutes (triple on old phone) nor the new 90 day service plan. She had no idea what she was doing nor spoke so i could understand her. I had her repeat everything...

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September Verizon cell phone service &;;;;;;;;;;;;;;;;;;;;;;;; data had me black listed and on Dark Web exposure. Not only that, double dipping and allowing others to skim my bank account due to their GREED?!?? Verizon also tried to charge fake charges to line their pocket books when I went...

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Product or Service Quality
1.9 (417 reviews)
1.8 (624 reviews)
Reviewer's quote

...???what-gives-with-the-poor-quality-a20-samsung..

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No customer service what so ever !! Our next available appointment is January 16, 2021 - 8 to 5. I received a call on January 16th @ 10:00am from the dispather, requesting to have service moved to January 17, 2021. Granted, the dispatcher was very nice, and I appreciated the tech's delay, This has...

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Website
1.9 (395 reviews)
1.8 (583 reviews)
Reviewer's quote

Purchased a Tracfone from their website Tracfone. com but cellphone purchased was never received. Tracfone Customer Service is based upon an existing Tracfone telephone number..

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Reliability
1.9 (394 reviews)
1.7 (441 reviews)
Reviewer's quote

Send for replacement Dec 10 2020 and no phone still. $$$$ for phone and added mins. Well as say BEEN OVER?????We take your money, and we don't give a damn about you.AREUSA Cops have sold us out. Just like IBM; ECT.Need to find a good USA Company; what ever the cost and support??.

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I just spent over 8 hours on the phone with them this week, to add a line and change my phone. 8 HOURS!my wife had to take over to get it done, and they totally ripped her off. we are told on the phone that our new bill is $109 but on line it says $175 and when i called they assured me it was only...

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TracFone and Verizon Pros and Cons

Pros
  • No contract
  • Price
  • Good service for years
  • Internet
  • Customer service
  • Coverage area
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Incompetent customer service
  • Poor service

TracFone and Verizon Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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TracFone and Verizon Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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TracFone and Verizon Latest Reviews

Recent published reviews
2.7

Again, this month, I got a text saying monthly payment was nearly due, THEN a text reminding that auto payment was...

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1

September Verizon cell phone service &;;;;;;;;;;;;;;;;;;;;;;;; data had me black listed and on Dark Web exposure. No...

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No votes

Trying to purchase a basic flip phone without a camera.I went on the web site and chatted with a representative and he...

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No votes

Verizon's customer service is less than a zero. They care about one thing and one thing only. SELLING PHONES and...

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TracFone and Verizon Products and Services

Most reviewed product and services
  • Tracfone Phone Service (294 reviews)
  • Tracfone Service Transfer (79 reviews)
  • Tracfone Phone Plan (62 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (251 reviews)
  • Verizon Bundle (145 reviews)