TracFone vs Verizon: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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TracFone

2.0

Verizon

1.7

TracFone

Verizon

TracFone and Verizon Overview

Total reviews

1339

2603

Company responses

Issues resolved

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2603 reviews. It is 1264 reviews more than TracFone received since Jan 31, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with TracFone customer support team and Verizon customer service.

TracFone and Verizon Consumer Ratings

Rank

128 out of 1908 in Telecommunications category

218 out of 1908 in Telecommunications category

Customer service

218 in category

231 in category

Product or Service Quality

120 in category

136 in category

Website

200 in category

209 in category

According to consumer ratings and reviews, TracFone ranks 90 points higher in the Telecommunications category than Verizon. People gave TracFone 1.3 stars for Customer service criterion in Telecommunications category and it is 350 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 337 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than Verizon. Regarding Website criterion, consumers gave TracFone 1.9 stars and it is 65% greater than other in category. Verizon however was rated 1.8 stars and it is 63% greater than other in category.

TracFone and Verizon Rating Details

Customer service

1.3 (407 reviews)

1.3 (598 reviews)

Reviewer's quote

Truly terrible customer service. The simplest transactions can take an hour or more -- then you're cut off, and have to start over again. If you finally do get a return ticket for a defective new phone -- which can take upward of an hour -- they'll send an older variety refurbished one...

PissedConsumer1770186

...CUSTOMER SERVICE was even better and never had issues. Man has than changed. Service is spotty sometimes...

Krystal M

Product or Service Quality

1.9 (363 reviews)

1.9 (519 reviews)

Reviewer's quote

...Costomer service tells me the problem is on the banks end. I have tried to pay my bill multiple ways. I have gone back and forth with tracfone for almost a month now, and i still dont have service or minuits...

James M

...I would have never believed that I could get such poor service and lies from a company like Verizon..

charles l

Website

1.9 (349 reviews)

1.8 (488 reviews)

Reviewer's quote

...We should be able to get a refund because this problem is not of our making, but per your website you refuse to offer refunds. We are so frustrated that we will never recommend Tracfone to anyone..

Huston

...website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you...

PissedConsumer1664731

TracFone and Verizon Pros and Cons

Pros

No contract
Price
Good service for years

Internet
You are a bunch of overcharging crooks
Nada

Cons

Poor customer service
Untrained call centers
Tech support

Incompetent customer service
Customer service
Poor service

TracFone and Verizon Most Positive Reviews

Top rated reviews

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

TracFone and Verizon Most Critical Reviews

Lowest rated reviews

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

TracFone and Verizon Latest Reviews

Recent published reviews

Truly terrible customer service. The simplest transactions can take an hour or more -- then you're cut off, and have to...

Read all 1339 reviews

1.3

Verizon is literally on the fast track to losing its customers. I have had verizon for about 20 yrs. Service was always...

Read all 2603 reviews

TracFone and Verizon Products and Services

Most reviewed product and services

Tracfone Phone Service (289 reviews)
Tracfone Customer Care (117 reviews)
Tracfone Service Transfer (78 reviews)

Verizon Internet Service (263 reviews)
Verizon Phone Service (250 reviews)
Verizon Account (159 reviews)

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