TracFone vs Verizon: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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TracFone

1.9

Verizon

1.7

TracFone

Verizon

TracFone and Verizon Overview

Total reviews

1393

2742

Company responses

Issues resolved

TracFone and Verizon Consumer Ratings

Rank

157 out of 1425 in Telecommunications category

224 out of 1425 in Telecommunications category

Customer service

230 in category

217 in category

Product or Service Quality

127 in category

137 in category

Website

205 in category

207 in category

Reliability

89 in category

123 in category

TracFone and Verizon Rating Details

Customer service

1.3 (439 reviews)

1.3 (649 reviews)

Reviewer's quote

It didn't received any signal and after 6 weeks of calling customer service and having them do there service call BS, the last one said to put the phone and everything back in the box and send it back to tracfone in Plainfield Indiana, so I did, now they can't find it. the keep asking for my...

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...What does Verizon have to do with Postmates, you ask? Well I had to talk to two different customer service agents to figure it the f out. Apparently Verizon is contracting with Postmates to do same day deliveries. Do customers know about that? Not at all...

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Product or Service Quality

1.9 (392 reviews)

1.9 (565 reviews)

Reviewer's quote

...be delivered overnight so that my granddaughter would get it before returning to her home state---After not receiving it overnight--I called their customer service in the Philippines---and it was a JOKE!!! THEY DON'T CARE!!! I want my $4. 95 back since the phone is taking 3 days to get to me (not overnight). I explained that a company CAN NOT keep additional...

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I was on hold for nearly 46 minutes no one ever answered the call, so I hung up without getting any customer service..

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Website

1.9 (372 reviews)

1.8 (524 reviews)

Reviewer's quote

OK I went to the tracfone website, purchased a new phone, and when it arrived I called and tried to activate my new phone. I was told that there was no such thing as a 1 year plan for $99, and when I said that I was looking at that plan on the tracfone website, they took another look and lo and...

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...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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Reliability

2 (365 reviews)

1.7 (376 reviews)

Reviewer's quote

data usage does not show up on my acc

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ON JULY 3RD, 2020 A STORM KNOCKED DOWN THE VERIZON LINE IN MY AREA. SINCE THEN WE HAVE BEEN TRYING TO REACH VERIZON ONLINE, WITH NO OPTION TO CONTACT BY EMAIL, BUT JUST CHAT WITH CUSTOMER SERVICE. WE TRIED TO TELL THEM THERE IS NO DIAL TONE IN THE AREA AND THEY SENT US TO A PAGE WITH INSTRUCTIONS...

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TracFone and Verizon Pros and Cons

Pros

No contract
Price
Cost when i used very few minutes

Internet
Nada
Customer service

Cons

Poor customer service
Untrained call centers
Tech support

Incompetent customer service
Customer service
Poor service

TracFone and Verizon Most Positive Reviews

Top rated reviews

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

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Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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TracFone and Verizon Most Critical Reviews

Lowest rated reviews

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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TracFone and Verizon Latest Reviews

Recent published reviews

2 Months ago I purchased a galaxy 7 phone from tracfone. It didn't received any signal and after 6 weeks of calling...

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No votes

On 7-3-2020 I called an 800 Verizon number to restore service to my DSL landline phone and internet. I am 83 years old a...

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data usage does not show up on my acc

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My phone shattered. I ordered a new one with 2 day shipping. My receipt stated same day shipping. I thought that was odd...

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TracFone and Verizon Products and Services

Most reviewed product and services

Tracfone Phone Service (294 reviews)
Tracfone Customer Care (120 reviews)
Tracfone Service Transfer (78 reviews)

Verizon Internet Service (261 reviews)
Verizon Phone Service (247 reviews)
Verizon Customer Care (171 reviews)

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